The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good.... See more
Fast delivery, put meat straight into freezer. Lovely beef bone broth and pork/ parmasan cheese sausage rolls. Got a short rib and a free range chicken to try soon. Excellent quality will be ordering... See more
So far so good. I've only used EDENMOOR twice, but the delivery was excellent with alloted days to choose your delivery and the meat is delicious! I want meat from farms not supermarkets, a good ch... See more
Company details
Written by the company
At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.
Contact info
Unit 1A, Longbridge Meadow, EX15 1BT, Cullompton, United Kingdom
- 01392 881 380
- hello@edenmoor.com
- www.edenmoor.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Ordered beef for Xmas day
Ordered beef for Xmas day, smoked gammon, sausages and bacon. The topside beef was exceptional, roasted at the recommended temperature and 15 mins per 500g, carving like butter and the taste was sublime, highly recommended. Gammon cooked the day before and we have hardly any left as everyone loves it, so some went home with them. Breakfast was bacon and sausages for those who wanted that and both the bacon and sausages were perfect. Every year we buy from pipers and they have not let us down once, try them you will not be disappointed.
25 December 2025
Unprompted review
This was our 5th or 6th occasion that…
This was our 5th or 6th occasion that we chose rib of beef from Pipers Farm.
What luscious gorgeous tasting beef.
You can always rely on pipers for top quality and excellent delivery times.
I should mention their wonderful beef stock as it makes fabulous gravy.
25 December 2025
Unprompted review
Really good choice of products
Really good choice of products, delivery arrived quickly and still frosty if not completely frozen. The duck breasts were huge, well cut and great quality.
25 December 2025
Unprompted review
The Cockerel is absolutely superb & fed…
The Cockerel is absolutely superb & fed 14 comfortably. The meat is moist &so very tasty! This is my second year & there is definitely NO way I'll be going back to turkey or ordinary chicken! I can't recommend the cockerel highly enough!
24 December 2025
Unprompted review
Eat your Christmas Goose before Christmas
I'm with Richard. A Christmas goose delivered with a label saying best before 25 December is careless in the extreme.
24 December 2025
Unprompted review
Reply from Edenmoor
Hi Martin,
Thank you for raising this.
We’re very sorry for the concern caused by the best-before date shown on the label, particularly given the importance of Christmas orders. We understand why this would feel careless and unsettling, and we apologise for that.
Your feedback has been shared internally so we can review our labelling and quality control processes to ensure clearer and more appropriate information for customers in future.
Best Wishes,
James
Christmas Order let down
Christmas Order let down. In fairness the main part of the order the meat did arrive, it was additional items that did not. No prior warning that they would not be part of the delivery. So when it arrived in the evening of the 23rd we were then forced to go out to the supermarkets to find replacements. If they had updated us on the fact at point of delivery we would have been able to pick up replacement items. One of the main issues was Goose Fat, we were unable to find this at a couple of supermarkets and have had to resort to paying extortionate price to get next day delivery from amazon
23 December 2025
Unprompted review
Reply from Edenmoor
Hi Mabs.
Thank you for taking the time to share your experience. I’m really sorry that your Christmas order didn’t arrive in full and that there was no prior warning about the missing items. I completely understand how frustrating it must have been to have to rush out to find replacements at the last minute, especially for key ingredients like goose fat, and then having to pay a premium to get it delivered.
Your feedback about communication and delivery has been shared internally. Experiences like yours help us understand where we need to improve so that customers aren’t left scrambling at such an important time. I’m truly sorry for the added stress this caused during your Christmas preparations, and I appreciate you letting us know so we can do better in the future.
Best Wishes,
James
The product arrived when stated and…
The product arrived when stated and although not eaten yet looks fine.
My disappointment is that the Turkey which as with 90% + of other Turkeys bought is for Christmas Day .
There's a best before label on the product 24/12!!!
I'm not stupid enough to get all traumatised and throw it away or give to the dogs but when you buy what is purported to be one of the best Turkeys available , you at least expect to be cooking it on the big day within sell by date.
Disappointed.
18 December 2025
Unprompted review
Reply from Edenmoor
Hi Richard,
Thank you for your feedback and for choosing Pipers Farm for your Christmas celebrations. We’re glad to hear your order arrived on time and in good condition.
We completely understand your disappointment regarding the best-before date. Our turkeys are freshly reared and hand selected, and the best before date reflects the freshness of the bird at the point of delivery. We always aim to balance delivering the highest quality product with ensuring it remains safe and fresh for your chosen cooking day.
We’re sorry this caused frustration, and we really appreciate your understanding of the challenges in delivering fresh, top quality turkeys during the busiest time of the year. We hope your turkey was a highlight of your festive meal and that it brought plenty of enjoyment to your Christmas table.
Best Wishes,
James
Do not recommend
First ever order from Pipers Farm and unfortunately we would not recommend.
We were supposed to receive our Christmas food order on 23rd December, however we have not received half of our order. There is no phone number to call or message, and we have had no reply to our email, which is extremely frustrating given the timing.
We are now scrambling the day before Christmas to shop for all the missing items for a large family gathering, which has caused unnecessary stress at what should be an enjoyable time. Very disappointing experience, especially for a first order.
23 December 2025
Unprompted review
Reply from Edenmoor
Hi Rohini,
Thank you so much for sharing your experience. I’m really sorry that your first order with us caused so much stress, especially at such an important time. I can imagine how frustrating it must have been to have only part of your Christmas order arrive, with no way to get in touch or a timely reply. Having to rush out at the last minute to replace items for a big family gathering would be stressful for anyone, and I completely understand how disappointing and upsetting that must have been.
Your feedback has been shared with our team, as it’s really important for us to learn from experiences like yours and make sure we improve our communication and delivery processes, particularly over busy periods. I’m truly sorry that your first experience with Pipers Farm didn’t reflect the service we aim to provide, and I really appreciate you letting us know so we can do better in the future.
Best Wishes,
James
Xmas goose
Xmas goose
Ordered a goose as is traditional for family, this year, for the first time, from Piper’s Far. Never had a problem in 35 years here, but this year, the goose, at every point of preparation and cooking , smelled so oddly like disinfectant. We ended up binning the whole thing, and having chicken breast for Xmas dinner. Seriously??
24 December 2025
Unprompted review
Reply from Edenmoor
Hi Brett,
Thank you for sharing your experience, and we are truly sorry that your first order of a goose from Pipers Farm caused such disappointment. We completely understand how upsetting it must have been to look forward to a traditional family Christmas meal, only to find that the goose smelled off and couldn’t be used. That’s clearly not the experience we ever want our customers to have, especially during such an important occasion.
Your feedback has been shared internally as a serious concern. We take reports like this very seriously, as they highlight issues with quality control that need to be addressed to prevent this happening again. While we can’t change what happened this Christmas, please know that your comments are helping us review our processes to ensure our products meet the high standards our customers expect. We are genuinely sorry for the stress and disruption this caused to your holiday plans.
Best Wishes,
James
Christmas delivery missed with zero explanation
Pre-ordered our Christmas delivery on 1 November for delivery on 23 December. The delivery never arrived... and the order hasn’t even been passed to DPD.
Despite three emails, multiple phone calls, and repeated attempts via live chat, there has been no response whatsoever. No update, no explanation, no warning that our Christmas order wouldn’t arrive. Just complete silence.
£180 has left my account since november and 'order confirmed', yet there is no food and no communication. That is not a delay or cancellation, it is a total failure of customer service and basic business responsibility. At best, this shows severe mismanagement. At worst, it feels like taking money for orders they are unable or unwilling to fulfil (bankruptcy?)
Failing to deliver a Christmas order is bad enough. Failing to communicate at all is unacceptable. Judging by recent reviews, this is clearly not an isolated incident.
I will never use Pipers Farm again and would strongly caution anyone considering them for something important like a Christmas order. This has been a stressful, disappointing experience and completely undermines any trust in the brand. Thankfully I live in London so lots of stores still open, but if I still lived in the countryside there would be no other choice. Not worth the risk ordering from them.
23 December 2025
Unprompted review
Reply from Edenmoor
Hi George,
Thank you for taking the time to share your experience. We are truly sorry for the stress, disappointment, and frustration this situation has caused you. We completely understand how upsetting it must have been to place a Christmas order so far in advance, pay in full, and then not receive your delivery, or any updates, despite repeated attempts to contact us. The silence from our team clearly compounded the situation, and we fully appreciate how stressful and unfair that must have felt, particularly during the holiday season when plans and preparations are so important.
We are deeply sorry for the impact this has had on your trust in Pipers Farm. Feedback like yours highlights serious shortcomings in how we manage orders and customer communication, and it has been shared internally as a priority for review and improvement.
We understand that Christmas is a special time, and that our failure caused real inconvenience and stress. While we cannot undo this experience, we want you to know that your concerns have been heard and are helping us make changes to ensure this does not happen to other customers in the future. We are genuinely sorry for letting you down and we do hope that you enjoyed your items when they arrived the next day.
Best Wishes,
James
How can a Christmas pre-order not be fulfilled - and Pipers not contact the Customer?!
I have ordered Christmas goose and lamb rack for the past 5 years - with no issue. This order was due 23rd Dec - on the evening of 22nd I was updated on a refund for the lamb. I had checked on my order with James at Pipers in the afternoon as hadn’t had a delivery update from DPD and was told by email all items were with DPD due for delivery on 23rd. This was a pre order placed in October for Christmas - I have had no direct updates from Pipers regarding the lamb. Why wait until 22nd to just refund and not have the decency and customer service to contact me? Cannot rely on Pipers for Christmas it would seem.
23 December 2025
Unprompted review
Reply from Edenmoor
Hi Helen,
Thank you for sharing your experience and for your loyalty to Pipers Farm over the past five years.
We’re very sorry for the frustration caused by the late notice regarding the lamb, particularly given that this was a Christmas pre-order placed well in advance.
We understand how disappointing it is to receive conflicting information and to not be contacted directly ahead of the refund being issued. This is not the level of communication or reliability we aim to provide, especially for important seasonal orders.
Your feedback has been shared internally so we can review how we manage pre-orders and customer communication during peak periods.
Best Wishes,
James
Smaller Cockerel delivered than we ordered
We ordered a 4kg (£71) Christmas cockerel for delivery today (23rd Dec). The cockerel we received this morning was only 3.27kg. That is significantly smaller than what we ordered and won't be enough for us. We have been mis-sold. We have been trying to get through to Pipers Farm all morning. No response. Shockingly bad service all round. Don't waste your time or money buying from them.
Note to Pipers Farm - we have sent you two emails, a Facebook message and tried to call numerous times. We expect to hear from you regarding this issue.
Update:- 29th Dec, finally received response from Pipers Farm and a refund. Thank you. A good response eventually, although a better approach may have been to pre-warn your customers of issues and at the very least make sure someone is able to deal with queries on delivery days.
23 December 2025
Unprompted review
Reply from Edenmoor
Hi Mrs Dec,
Thank you for sharing your experience and for taking the time to provide an update. We’re very sorry that the cockerel you received was smaller than expected and that you had difficulty reaching us on delivery day. We completely understand how stressful and frustrating this must have been, especially at such an important time, and that the lack of communication only added to that.
We’re glad that the issue was eventually resolved with a refund, but we appreciate your feedback about how we could have handled things better, pre-warning customers of potential issues and ensuring support is available on delivery days is something we are reviewing carefully. Your comments have been shared internally, as learning from experiences like yours is crucial in helping us improve.
Best Wishes,
James
Christmas let down
Well it’s 23rd December. Waited in for my pre-ordered (on 9th so well in advance) Christmas order. It arrived on time - what there was of it.
Only 1 out of 3 items delivered and that one, the gammon, only chilled not frozen as advertised.
Tried to ring customer services - told too busy so email instead.
Not good enough. My payment was taken in full. No communication to advise me they couldn’t fulfill my order. I’m 79 years old. Hosting family on Boxing Day so now I have to head out to shops, try to park and see if I can make good their deficiencies.
Later I have since had a call back offering to refund the cost of the missing items. When I raised the query that the gammon was defrosted I was assured it would be ok for Christmas Day. I pointed out I was hosting on Boxing Day.
I don't blame the customer service person as, judging by these reviews, Piper's Farm have made a right mess of this year's orders and she had had a bad day apologizing.
23 December 2025
Unprompted review
Reply from Edenmoor
Hi Warwicker,
Thank you for taking the time to leave such detailed feedback.
We’re very sorry for the distress and inconvenience caused, particularly given the timing so close to Christmas and the importance of your plans. It’s clear that the delivery fell short of what was ordered and expected, and we apologise for the lack of communication around this.
We’re also sorry that reaching our customer service team was difficult at such a busy time. Your comments about the condition of the gammon and the overall handling of orders have been noted and shared internally, as this is not the experience we want for our customers.
We appreciate your patience and your understanding towards our customer service colleague during what was clearly a challenging period.
Best Wishes,
James
Meat looks good…
Haven't eaten the meat yet but it looks good. The only gripe I have is that you acquired my address and card details without my authorisation. You probably got this because of your relationship with Amazon so perhaps its an issue I should take up with them. Fine you have my details now but it should have been on my say.
23 December 2025
Unprompted review
Reply from Edenmoor
Hi Mike,
Thank you for the review!
I can confirm that we do not have any relationship with Amazon nor do we obtain your address or card details from any other source apart from yourself. What you may have seen is the system using auto-fill which is a feature that you will have approved on the device where you placed an order as it is a very common feature.
We hope you enjoy all of the items you received!
Best Wishes,
James
The quality of the meat I ordered was…
The quality of the meat I ordered was fantastic, my only issue is the sharing sirloin I ordered was a very uneven cut (2.5inch fat cap to a half inch point in the opposite side of the steak)
I haven’t had it yet but maintaining an even cook looks to a be difficult task
23 December 2025
Unprompted review
Reply from Edenmoor
Hi Liam,
Thank you for your kind words about the quality of the meat and for taking the time to share your feedback. We’re delighted to hear that you’re happy with the overall quality!
We appreciate your note about the sharing sirloin. Cuts from whole muscle meats can sometimes vary naturally in thickness, as each joint is unique, and this can lead to uneven fat caps. While this can make an even cook a little trickier, it also ensures you’re getting a high quality, untrimmed piece of meat with all its natural flavour and juiciness intact.
We hope it cooks beautifully and that you enjoy it, it’s definitely worth the careful attention! Thanks again for choosing Pipers Farm.
Best Wishes,
James
Prompt. Tasty. Great communication and perfectly delivered
Great product. Great communication and yummy
20 December 2025
Unprompted review
I have had really great experience and…
I have had really great experience and extremely good products. 65th birthday spent with friends who all cook really well - and all said the duck was delicious. The chicken is also great.
22 December 2025
Unprompted review
very well packaged,arrrived as…
very well packaged,arrrived as described
Looks a great piece of gammon . Unable to comment on the taste etc as it’s still in the freezer .
Happy to buy again
17 December 2025
Unprompted review
Antique Turkey
Our Christmas turkey was delivered with a best before date of 24th December. Apparently it will be fine but just won't be "at its best". Surely a Christmas turkey should be at its best for Christmas day? Especially for £130...
22 December 2025
Unprompted review
Reply from Edenmoor
Hi Dan,
Thank you for sharing your feedback. We’re very sorry that your Christmas turkey didn’t meet your expectations, particularly regarding the best before date. We completely understand that for such an important occasion, and especially given the price, you want your turkey to be at its best on Christmas Day.
Your comments have been shared internally, as it’s important for us to review how we source and label products to ensure they meet our customers’ expectations, especially at key times like Christmas. We appreciate you taking the time to let us know.
Best Wishes,
James
Very disappointed
Very disappointed. Half of my Christmas order was missing from my delivery today. Contacted customer service by telephone and was met with total disinterest, being told only to email details of what was missing. No response yet received. Will not be using them again.
22 December 2025
Unprompted review
Reply from Edenmoor
Hi Richard,
Thank you for taking the time to share your experience. We’re very sorry that part of your Christmas order was missing and that your interaction with our customer service team left you feeling unheard. We completely understand how frustrating it must be to be left waiting for a response, especially at such an important time of year.
Your feedback about both the missing items and how your concern was handled has been shared internally. It’s important for us to learn from experiences like yours so we can improve communication and ensure our customers feel supported when issues arise.
Best Wishes,
James
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