We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Contact info
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The representative was very helpful
The representative was very helpful. She helped me step-by-step. She sent me information and she was very, very kind very educated.
9 February 2026
Unprompted review
Solved my issue almost instantly
Solved my issue almost instantly, no issues.
9 February 2026
Unprompted review
Super kind helpful and informative!
2 December 2025
Unprompted review
Excellent customer service experience
Eden Fantasys' customer service was very responsive and a great experience. Nice to see a vendor dedicated to such great customer care!
6 February 2026
Unprompted review
Awesome Customer Service!
Awesome Customer Service!! Edan Fantasy is an excellent toy shop. My husband and I are new customers and are very satisfied with our purchases. Thank you for your quick response and solution to our problem and replacing the product that broke. We will be returning customers.
6 February 2026
Unprompted review
Best customer service ever helping to…
Best customer service ever helping to expedite shipping.
4 February 2026
Unprompted review
Their customers service is A1
Their customers service is A1, that why I will recommend them.
2 February 2026
Unprompted review
Sydney was superb
Sydney was so sweat and was very understanding. I hope i didn't sound to angry as I wasn't trying to be. I needed a refund for shipping becuse it didn't show up in time for what I had planed, even with me planing for 2 exstra days when I ordered it.
2 February 2026
Unprompted review
They're very helpful and respond on…
They're very helpful and respond on time every time I email them!
27 January 2026
Unprompted review
Great service!
Had a follow-up email from Ivy about a minor problem when checking out my order. They verified my shipping address and made sure to keep me updated! Their response was quick and informative! Thank you!
27 January 2026
Unprompted review
Very helpful!
Very helpful!! Prompt response and very pleasant and easy interaction. Thank You
26 January 2026
Unprompted review
Great customer service- credited my…
Great customer service- credited my account for the price of an item that failed outside of the 90 day warranty. Very quick and easy :)
19 January 2026
Unprompted review
Stands by their products
The products are wonderful. But Customer Service is out of this world. They stand by their products.
20 January 2026
Unprompted review
Great Customer Service
They have very great customer service and definitely help with every detail to help solve any issue you may have or dont understand. Great service.
19 January 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for taking the time to share this! 💜 We’re so happy to hear our team could help make everything clear and smooth for you. Knowing we could make your experience easier really makes our day — and we can’t wait to help you with whatever comes next!
Warmly,
EdenFantasys Customer Care Team
Reply from EdenFantasys
Thank you for your review! We’re glad to hear you liked the product!😊
If there’s anything at all we could have done to make your experience even better, we’d genuinely love to know. We weren’t able to match this review to an order, but our team is always here and happy to help with recommendations, tips, or anything you might need.
Feel free to reach out anytime — we’d love to make your next experience a full 5-star one ⭐
Warm wishes,
EdenFantasys Customer Care Team
Great customer service
Great customer service. No hassle honoring the warranty on their products.
18 January 2026
Unprompted review
Best Support Ever
I always go to them while shopping for toys and they all usually get here pretty quickly. This time there was a mishap with the delivery company so I talked to Ivy and she was so sweet and helpful!
16 January 2026
Unprompted review
Reply from EdenFantasys
We’re so happy we could help get your order back on track It’s great to hear everything was sorted smoothly, and we can’t wait to help you find your next favorite toy!
Warmly,
EdenFantasys Customer Care Team
These folks are very accommodating
These folks are very accommodating, they ship stuff out fast enough to literally compete with Amazon, they polite & ANY issue.you have WILL be corrected promptly. This is where you want to buy.
1 January 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for the amazing feedback! We’re thrilled to hear we could deliver both speed and great service — that’s exactly what we aim for. It truly means a lot to know you trust us with your orders. We can’t wait to serve you again soon!
Warmest thanks,
EdenFantasys Customer Care Team
I ordered a very expensive product from…
I ordered a very expensive product from EdenFantasys. It’s a Lelo product. When it arrived I could tell it wasn’t worth all of the hype. It was much smaller than I had expected so I chose not to unbox it and reach out to EF. Anna was so helpful and promptly sent me all the info I need to return. She and everyone I’ve ever dealt with from EF have been kind, supportive, HAPPY to help in any way possible! I exclusively shop THIS SITE over any other for these reasons! THANKS ANNA AND EVERYONE FROM EDENFANTASYS!!🤗🌸
7 January 2026
Unprompted review
Reply from EdenFantasys
Hi Madeline! 💖
It’s always such a pleasure helping you! We’re so glad Anna could make the return process smooth and that you feel supported every time you shop with us. Your loyalty truly means the world, and we love being your go-to place for all your favorites 🤗🌸
Thanks again for the kind words — we can’t wait to help you find your next perfect pick!
Warm hugs,
EdenFantasys Customer Care Team
I had a issue with an item i purchesed…
I had a issue with an item i purchesed and ivy was quick to respond to my text and took care of my problem fast.she was freindly and helpul.thank you ivy for great service.
8 January 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.