A lady called Sarah who served my friend and I was so friendly and helpful. My friend purchased a walking stick that she wanted and Sarah was so helpful showing me the different recliner chairs they h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sarah today was an absolute dream. Not only did she help me but she saved me money and time and also she moved like an absolute professional. I really can't thank her enough. It's not often that sta... See more
Company replied
Sara was in store I approached for advice on selling a wheelchair Sara is very polite and very respectful A genuine person If i do need any in the future im sure sara amd others will have the... See more
Company replied
I went in today for the first time looking at the range of mobility aids available as my partner recently had a stroke. Sarah was extremely helpful in selecting the item I needed and very friendly. I... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Unit 22-23 Albert Square, WA8 6JW, Widnes, Cheshire, United Kingdom
- 01513189327
4.7
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
A lady called Sarah who served my friend and I was so friendly and helpful. My friend purchased a walking stick that she wanted and Sarah was so helpful showing me the different recliner chairs they had. She let me take my time and there was no pressure to buy one. She gave me a brochure to take home for me to think about the different ones.
3 June 2026
Unprompted review
Sara was in store
Sara was in store
I approached for advice on selling a wheelchair
Sara is very polite and very respectful
A genuine person
If i do need any in the future im sure sara amd others will have the kniwledge needed
23 May 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you for taking the time to share your experience. We’re delighted to hear that Sara was able to help you with advice about selling a wheelchair. She is indeed a very polite, respectful and genuine member of our team, and your kind words will mean a great deal to her.
If you ever need anything in the future, we’ll be more than happy to help — Sara and the rest of the team are always here with the knowledge and support you need.
Warm regards,
Eden Mobility
Sarah today was an absolute dream
Sarah today was an absolute dream. Not only did she help me but she saved me money and time and also she moved like an absolute professional. I really can't thank her enough. It's not often that staff go the extra mile for her customers and I shall be recommending not only her store in widnes but her herself as an extremely helpful and experienced member of your staff.
She is a credit to your store and if all your staff were the same as Sarah then you've smashed it.
Thank you Sarah.
20 May 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for taking the time to share such an amazing review. We’re absolutely thrilled to hear how brilliantly Sarah looked after you.
She prides herself on giving every customer the best possible experience, so knowing she saved you time, money, and made everything feel effortless will mean the world to her. Your kind words about her professionalism and the way she goes the extra mile truly highlight the dedication she brings to her role every day.
We’re incredibly proud to have Sarah as part of our team — she really is a credit to the store, and your recommendation reinforces exactly why.
Thank you again for your lovely feedback and for recommending both our Widnes store and Sarah herself. We’re always here if you need anything in the future.
If you'd like to share more about your experience or explore other services, I’m here to help.
Warm regards,
Eden Mobility
Lee was super helpful and informative
Lee was super helpful and informative! Thank you so much!
13 May 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for your kind words. We're thrilled to hear that Lee was super helpful and informativec.
Warm regards,
Eden Mobility
Great customer service
Lee was really helpful and knowledgeable when we visited the Widnes store, would definitely recommend.
15 May 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you for sharing this lovely feedback. We’re delighted to hear that Lee was so helpful and knowledgeable during your visit to our Widnes store. We really appreciate the recommendation.
Warm regards,
Eden Mobility
I’ve found Sarah to be exceptionally…
GI’ve found Sarah to be exceptionally helpful ,very knowledgeable about the scooters ,should I require one I will be using Eden in the future.
7 May 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you for your wonderful feedback. We’re delighted to hear that Sarah was able to support you so well and provide the knowledge you needed. Should you ever require a scooter, we’ll be here to help every step of the way.
Warm regards,
Eden Mobility
Just like to thank Sarah in the Widnes…
Just like to thank Sarah in the Widnes store, really insightful and gave me so much to think about. I'll be back in soon thanks Sarah
27 April 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thanks so much for your lovely feedback. We’re really glad to hear Sarah was able to help and give you plenty to think about. We’ll make sure your thanks are passed on. Looking forward to seeing you again soon.
Warm regards,
Eden Mobility
I came into your shop in widnes several…
I came into your shop in widnes several times I found your staff member Sarah exceptionally friendly and very helpful she made me feel relaxed and welcome
21 April 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for your lovely feedback. We’re delighted to hear that Sarah made you feel relaxed and welcome during your visits. She prides herself on being friendly and helpful, and she’ll be thrilled to know her efforts made such a positive impression.
Warm regards,
Eden Mobility
Fantastic customer service
I went in today for the first time looking at the range of mobility aids available as my partner recently had a stroke. Sarah was extremely helpful in selecting the item I needed and very friendly. I would recommend this shop in Widnes and will most likely return.
10 April 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you for sharing your experience. We’re so pleased to hear that Sarah was able to help you find the right mobility aid for your partner and that she made your first visit such a positive one. Your recommendation means a lot to the Widnes team, and we’re glad to know you’ll be returning.
Warm regards,
Eden Mobility
Lee "Brad pitt"
Lee "Brad pitt" today was amazing with my dad who came in for a mobility chair. He took the time to explain everything but was also 'real & realistic' with us all which is what my dad needed seen as he hadn't left the house in a while.
Thanks again
20 March 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for your lovely review. We’re really glad to hear that Lee made your dad feel comfortable and supported during his visit. Taking the time to explain everything clearly while keeping things real is exactly the experience we aim to give, especially for someone who hasn’t been out in a while. We’ll make sure Lee sees your kind words — they’ll mean a lot to him.
Warm regards,
Eden Mobility
Great staff understand me and help me…
Great staff understand me and help me explain everything for me so I can understand what was going on
18 March 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you for your kind words. We're so glad to hear our staff took the time to understand your needs and explain everything clearly. Making sure you feel informed and supported is really important to us, and it’s great to know we achieved that for you. We look forward to helping you again.
Warm regards,
Eden Mobility
Out standing sales …
The sales assistant was very caring and knowledgeable about the product
13 March 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you for your lovely feedback. We’re delighted to hear that our sales assistant provided such caring and knowledgeable support during your visit. Offering clear guidance and making customers feel well looked after is something we truly value, and it’s wonderful to know your experience reflected that.
We really appreciate you taking the time to share your comments.
Warm regards,
Eden Mobility
Sarah was outstanding and patient
Sarah was outstanding and patient
I got exactly what we needed because of her positive work ethic
13 March 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for your lovely feedback. We’re thrilled to hear that Sarah was able to help you. Her patience and positive work ethic truly shine through in everything she does, and it’s wonderful to know you got exactly what you needed because of her support.
We’ll be sure to pass your kind words on to her — they’ll mean a lot.
Warm regards,
Eden Mobility
Went to Widnes shop today Laurence and…
Went to Widnes shop today Laurence and Sarah as always was smiling and ready for a chat can't speak highly enough they are great.
6 March 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you for sharing your experience. It’s wonderful to hear that Laurence and Sarah were, as always, smiling, welcoming, and ready for a chat. We really appreciate your kind words — they truly are fantastic
Warm regards,
Eden Mobility
I popped in today to buy a walking…
I popped in today to buy a walking stick for my mum. I was served by Sarah who has just started a new job there. She was brilliant, thankyou for your advice and to the manager (I think?) Both were lovely and listened to my requests and helped with advice I needed for my mum.
I will be back to purchase again due to their great customer service.
Thankyou
19 February 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for taking the time to share your experience. We’re delighted to hear that Sarah looked after you so well on your visit, especially as she’s just started with us. It’s wonderful to know her advice — along with the support from our manager — helped you find exactly what you needed for your mum.
We really appreciate your kind words and are thrilled you’d choose to return because of the service you received. Thank you again for your lovely feedback.
Warm regards,
Eden Mobility
My mum brought a tri walker from…
My mum brought a tri walker from Laurence in Widnes and she loves it, he was informative and even let her try out some of the rollators brilliant customer service.
13 February 2026
Unprompted review
Reply from Eden Mobility - Widnes
That’s wonderful to hear! Laurence clearly went above and beyond. It’s great that your mum was able to try out different rollators and find the one that suited her best. Brilliant customer service really does make all the difference.
Warm regards,
Eden Mobility
Brilliant store
I have been in a fair few times to the widnes shop and met Lawrence he helped me pick out my new Electric wheel chair he talked me through absolutely every detail to make sure it was the right chair for me and made me feel very comfortable and welcome! im a 27 year old wheelchair user and he helped me feel alot more confident going in and getting my new chair and its changed my life for the better so thankyou Eden mobility and Lawrence at the widnes shop for being so helpful and working with my needs with out the process being overwhelming as im also autistic and things like this can be hard even though im adult so thankyou again!
21 January 2026
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for your lovely feedback. It truly means a lot to hear how positive your experience has been. Lawrence will be absolutely delighted to know he made such a difference for you.
We’re really glad the process felt comfortable and supportive, and that your new electric wheelchair has already had such a positive impact on your life. Making sure every customer feels listened to, understood, and confident in their choices is exactly what we aim for, so your words mean the world.
Thank you for trusting Eden Mobility and for taking the time to share your experience. We wish you all the very best with your new chair and are always here if you need anything in the future.
Warm regards,
Eden Mobility
We visited Eden Mobility in Widnes…
We visited Eden Mobility in Widnes yesterday afternoon, we were seen to by a very nice young man who was very helpful ,and helped me make a good purchase which is a walk and rest rollator. Thank you young man sorry didn't get your name
20 December 2025
Unprompted review
Reply from Eden Mobility - Widnes
Thank you for your lovely review. We’re delighted to hear that our colleague provided such helpful service and assisted you in choosing your walk and rest rollator. We’ll be sure to pass on your kind words to the team. We truly appreciate your visit and your feedback.
Warm regards,
Eden Mobility
Helpful advice, brilliant service
Lawrence helped choose a fantastic electric wheelchair for my mum.. just to give her some of her own independence back, it's great to see.. so thankyou for all ur help and advice.
We also told Lawrence we were interested in a chair for mum to sit in comfortably at home. Lawrence explained about the need for mum to able to put her feet firmly on the floor and managed to find a chair suitable. Great attention to detail... 😉 full of advice 😉 listened and didn't push us to buy... brilliant service... 👏
2 December 2025
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that Lawrence was able to help find the perfect electric wheelchair to give your mum more independence, and also a comfortable chair for use at home. It’s great to know his attention to detail and thoughtful advice made such a difference. We’ll be sure to pass on your kind words to Lawrence — he’ll be thrilled to know his support was appreciated. We’re proud to provide a service that listens and never pressures, and your comments mean a lot to us.
Warn regards,
Eden Mobility
Lawrence was amazing
Lawrence was amazing, not only was her very patient with the customer before us but then went on to show myself and my father that same patience. He was very knowledgeable, kind and understanding. Explaining all the differences on the chairs provided and answering all the questions we had. Will use Eden again.
8 November 2025
Unprompted review
Reply from Eden Mobility - Widnes
Thank you so much for your kind words! We’re delighted to hear that Lawrence provided such patient, knowledgeable, and thoughtful service to both you and your father. It’s wonderful to know he took the time to explain everything clearly and answer all your questions. We’ll be sure to share your feedback with him — it will mean a lot. We truly appreciate your support and look forward to welcoming you back to Eden again.
Warm regards,
Eden Mobility
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.