We have just been for a look and Wendy was very accommodating and more than willing to help us find what we needed . She pulled out different scooters to try and even let us have a turn to make sure i... See more
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See what reviewers are saying
Very helpful and polite with mother in law. Very good choice of scooters and gives good advice. Will recommend them to people.
Company replied
Gaby and Micah were fantastic at delivering the right information in a polite manor and lighthearted manor. Just the approach you need. We need more people like these guys working with us lot in chair... See more
Company replied
Visited Eden in Wakefield and were very pleased that we did. Warm welcome by Wendy who was very helpful and knowledgeable about our purchase. I’d say she went the extra mile which is something that’s... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Westgate 25a, WF1 1JZ, Wakefield, England, United Kingdom
- 01924 566 439
4.8
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Very helpful and polite with mother in…
Very helpful and polite with mother in law. Very good choice of scooters and gives good advice. Will recommend them to people.
18 August 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for taking the time to leave such a wonderful review. Hearing about your positive experience means so much to all of us here at Eden Mobility. We are passionate about helping our customers maintain their independence and mobility, so it is incredibly rewarding to know that we have made a difference for you.
Your kind words are greatly appreciated and will be shared with the team. We work hard to provide the best possible service, and feedback like yours reminds us why we do what we do every day. It is always a pleasure to hear that our customers are happy with both the support they have received and the products we provide.
Thank you once again for your trust, support, and recommendation. Reviews like yours not only brighten our day but also help other people feel confident when choosing Eden Mobility. We are truly grateful for your feedback and look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Enden mobility at Wakefield
Wendy at Wakefield is the most kind honest funniest person she has a relaxed atmosphere as well as there is no pushy sales 10/10 experience I would recommend
14 August 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Amazing Shop
We have just been for a look and Wendy was very accommodating and more than willing to help us find what we needed . She pulled out different scooters to try and even let us have a turn to make sure it was right ! Her light humour also helped us along our way making the experience much easier Thankyou Wendy !
14 August 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Reply from Eden Mobility - Wakefield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
A very personable and professional…
A very personable and professional service from Wendy, who laid all the options available us so clearly and kindly. Highly recommended!
6 August 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Reply from Eden Mobility - Wakefield
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Wendy was wonderful with my dad and…
Wendy was wonderful with my dad and helped us to purchase the correct walker.
29 July 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Wendy was brilliant and went above and…
Wendy was brilliant and went above and beyond to try and help us track down which charger we needed and was so pleasant, would definitely recommend
29 July 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Been to Eden mobility today in…Wakefield
Been to Eden mobility today in Wakefield with my elderly father, we were dealt with by Wendy who was a delight to deal with, after demoing two scooters we purchased there and then, a great experience.
27 July 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Fabulous friendly service!
Bought a chair today for my elderly grandma. It’s just the job. Wendy was fabulous, very friendly and helpful.
Would definitely recommend 👍🏻
20 July 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Very helpful staff we where looked…
Very helpful staff we where looked after very well
Recommend
18 July 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Great Service in Wakefield
Wendy was a lovely from the start, the entire process was easy and she take care of everything. Recommended AAA+
24 June 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely feedback! We’re thrilled to hear Wendy made everything so easy for you. We really appreciate your recommendation! .
Warm regards,
Eden Mobility
Excellent service from Wendy very…
Excellent service from Wendy very informative made process very easy for my mum would recommend.
19 June 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.
Warm regards,
Eden Mobility
Excellent service
Excellent service. Wendy was fantastic. Will definitely use again.
12 June 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your kind feedback! We’re so pleased to hear you received excellent service and that Wendy made such a fantastic impression.
We really appreciate your support and look forward to helping you again in the future.
Warm regards,
Eden Mobility
Brilliant staff
Went into the wakefield store with my father in law to get a mobility scooter for him and he looked at a couple of scooters he liked he couldn't get one but this morning someone from head office rang me and asked if they could pass his details to another company which he said thats fine with in 10 mins he had the phone call and a scooter wendy and donna lovely people highly recommened
9 June 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your wonderful review!
We’re so pleased to hear about your experience with our Wakefield store and the support you received from Wendy and Donna—they’ll be delighted to hear your kind words.
We always aim to go the extra mile for our customers, so it’s fantastic to know that our team and head office were able to work quickly together to help your father-in-law find the right mobility scooter through one of our partners.
Thank you for your recommendation, it truly means a lot to us. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Best wishes,
The Eden Mobility Team
Stairlift broken down …
I reported my stairlift problems on Monday 8 June, they came this morning first thing and repaired it ,that's what I call a brilliant service, I can hardly walk because of my heart conditions and other problems, I really relay on my stairlift, so to get it done so quickly was marvellous, thanks again,the workman was very informative and explained what caused the problem, Christine broughan
9 June 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that your stairlift was repaired so quickly and that our engineer was able to get everything back up and running for you. We completely understand how important your stairlift is to your day-to-day life, and we’re so pleased we could resolve the issue promptly for you.
It’s also wonderful to know that our engineer kept you fully informed and explained everything clearly—this is exactly the level of service we aim to provide.
Your kind words truly mean a lot to us, and we’re grateful for your trust in our team.
If you ever need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
I went into the Wakefield shop and was…
I went into the Wakefield shop and was served by Donna she was very helpful. I will be visiting again.
4 June 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for visiting our Wakefield shop and for sharing your experience. We’re delighted to hear that Donna was so helpful during your visit. We’ll be sure to pass your kind words on to her. We look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Wendy looked after me she's very…
Wendy looked after me she's very professional and very efficient, also really explained everything to me.
29 May 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing your experience. We’re delighted to hear that Wendy took such great care of you. Her professionalism, efficiency, and clear explanations make a real difference, and it’s wonderful to know you felt well supported throughout your visit.
We truly appreciate your kind words and look forward to helping you again whenever you need us.
Warm regaqrds,
Eden Mobility
Very pleased with service thank you
28 May 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your lovely review.
Warm regards,
Eden Mobility
I took my mother there for some new…
I took my mother there for some new tyres for her wheelchair and we had the pleasure of dealing with Wendy.
Asked her if she had any tyres I told her the size. I wasn’t expecting any luck as the wheelchair was from the 80’s. But lo and behold Wendy delivered the goods. There was no hesitation I took the only two tyres that she had in stock. We knew what we went for and Wendy didn’t try to upsell any other products or another wheelchair.
Wendy was very welcoming and couldn’t ask for anymore of a welcome to the Wakefield shop.
We need more customer service people like Wendy in other shops around Wakefield.
Well done Wendy.
Andrew and Elizabeth.
22 May 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much, Andrew and Elizabeth, for sharing your lovely experience. We’re delighted to hear that Wendy was able to help you find the right tyres for your mother’s wheelchair — especially given its age. She always goes the extra mile to help our customers, and your kind words will mean a great deal to her.
It’s wonderful to know you felt so welcomed at our Wakefield shop, and we truly appreciate you recognising Wendy’s genuine customer care. We agree — the world could use more people like her.
Thank you again for your visit and your thoughtful feedback. We’re always here if you need anything in the future.
Warm regards,
Eden Mobility
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