edel-optics.dk Reviews 

4,016
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I’d had doubts before my 1st order, but I took the plunge. Fast delivery and fast return handling - 5/5 In the end, I kept my 2nd order.

Rated 5 out of 5 stars

Found the Polaroid sun glasses I had been looking for - Finally! And at a really attractive price. Placed the order on Friday afternoon and received my glasses Monday morning, in Denmark. I’ll defini... See more

Rated 1 out of 5 stars

Multi million euros scam!! What the hell???!! They knew for over 1 year they will not ship anything anymore, they bombed 2023 with 40% sales to gain orders and marked products with 4 days delivery tim... See more

Company replied

Rated 3 out of 5 stars

I got a pair of Oakley Sutro Lite Sweep as a birthday present from my kids. The glass was damaged and broke after one week without being crashed or dropped. I consulted a plastic engineer... See more

Company replied

Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Sunglasses Store

Written by the company

Fra Ray-Ban til Gucci og Tom Ford: edel-optics.dk tilbyder et stort udvalg af mærkevarebriller til de bedste priser. Her finder du hurtigt et par briller, der passer perfekt til dit ansigt. Uanset om du er på udkig efter solbriller eller briller. Vi har mere end 35.000 modeller og sender hurtigt og gratis til Danmark. 30 dages gratis returret.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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Replied to 83% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(4,016)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazingly fast service!

Amazing! I ordered a pair of sunglasses and already the next day I receive these! Five star efficiency! I will for sure buy my next glasses at Edel-optics! Thanks for fast service.

12 July 2019
Unprompted review
Rated 3 out of 5 stars

Haven’t received my order since 28 June’19 and no one picked up phone

Hi,
I made order since 28 June until now I haven’t receive it yet. no one picked up phone from the number that shown in website. Please help to check your email and reply me as soon as possible!

Update10 Jul: I still haven’t recieve my order. With new tracking number. It still not ship out from your office.

Update 11 Jul: just recieved it today. Thank you

8 July 2019
Unprompted review
edel-optics.dk logo

Reply from edel-optics.dk

Dear Customer,

we are currently undergoing an investigation with UPS, since the tracking suddely stopped.
We have made a replacement order ready for you, which you should receive tomorrow.

Best regards,

Edeloptics

Rated 4 out of 5 stars

Received my glasses after 8 Days.

Order placed on 2nd of July for delivery in Denmark. Received a confirmation email with an UPS tracking id scheduled for delivery in 2 days. Today is 8th of July and they haven't shipped the order and the UPS tracking status is "Label created" since the day of order.

They don't reply to email or pick-up phone calls.

So far, this is a scam website. I will update this when or if I get the order delivered. Otherwise I have to go with a cc fraud claim.

UPDATE: They picked-up!!! I was assured that the order will be delivered by Wednesday i.e. 10th of July.

UPDATE: I have received the order. I am satisfied. July 10th.

8 July 2019
Unprompted review
edel-optics.dk logo

Reply from edel-optics.dk

Dear Mr. Majumder,

your replacement order is currently out for delivery and should arrive in the course of today.
We are sorry for the delay and hope that you enjoy the glasses.

Best regards,

Edeloptics

Rated 5 out of 5 stars

I am very satisfied …

I am very satisfied with their service and product. Fast order confirmation, fast shipping, tracking update regularly on the shipped product and all these for a very good price. I can recommend them to anyone.

1 July 2019
Unprompted review
Rated 1 out of 5 stars

SO disapointed

SO disapointed. My glasses arrived at monday to Pick up place with ups at 4. I went to Pick up at tuesday and they were gone. According to ups they were picked up monday at 6. They send me print of papir with signature. It was fake. They told me to contact the one i bought from, they say it is not their problem. Edel optik is not possible to reach. Have tried for A month.
I Do not know who to blame, i would say there is something wrong with EDEL. Fake shop. Disapointing!!!

15 June 2019
Unprompted review
edel-optics.dk logo

Reply from edel-optics.dk

Dear Mrs./Ms. Kristensen,

somebody did sign for the package in your name in the Accesspoint. We have just started an investigation with UPS, so we can find out who did. The money will be refunded to your account within the coming two days.

Best regards,

Edeloptics

Rated 2 out of 5 stars

Friendly people and service

Friendly people and service - but I did not receive the product, which was shown on the photo on the web-site. This is not good enough. I had to dig deep into the product description to see that it was a different product. Not satisfactory - because I know the products well by view.

7 June 2019
Unprompted review
edel-optics.dk logo

Reply from edel-optics.dk

Dear Øjvind,

could you let us know what you received instead of the model you ordered?

There is a model number inside of the left arm of the glasses you received. Since you did not return them to us, we assume that it was the right model after all. If not, we would like to know, so we can update the website.

Best regards,

Edeloptics

Rated 5 out of 5 stars

A gem of the internet

The only bad thing is .. now im going to buy too many sunglasses .. damn you !! gem of internet retailers 😎
Highest recommendation from here 👍

5 June 2019
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. They did'nt return my calls or wrote be back on email. After 3 weeks of waiting I got a reply on FB. That was a disappointing message, and they could have told me the same after one day. I will never buy anything here again and never recommend it.

3 June 2019
Unprompted review
edel-optics.dk logo

Reply from edel-optics.dk

Dear Mr. Klausen,

we are sorry you had such a hard time getting a hold of us. We have a lot more staff now, so we can answer our customers in a more acceptable timeframe.

Best regards,

Edeloptics

Rated 5 out of 5 stars

Great service

Really fast and fuss-free delivery with UPS and great prices! Would recommend and will order again!

25 May 2019
Unprompted review

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