edel-optics.dk Reviews 

4,015
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I’d had doubts before my 1st order, but I took the plunge. Fast delivery and fast return handling - 5/5 In the end, I kept my 2nd order.

Rated 5 out of 5 stars

Found the Polaroid sun glasses I had been looking for - Finally! And at a really attractive price. Placed the order on Friday afternoon and received my glasses Monday morning, in Denmark. I’ll defini... See more

Rated 1 out of 5 stars

Multi million euros scam!! What the hell???!! They knew for over 1 year they will not ship anything anymore, they bombed 2023 with 40% sales to gain orders and marked products with 4 days delivery tim... See more

Company replied

Rated 3 out of 5 stars

I got a pair of Oakley Sutro Lite Sweep as a birthday present from my kids. The glass was damaged and broke after one week without being crashed or dropped. I consulted a plastic engineer... See more

Company replied

Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Sunglasses Store

Written by the company

Fra Ray-Ban til Gucci og Tom Ford: edel-optics.dk tilbyder et stort udvalg af mærkevarebriller til de bedste priser. Her finder du hurtigt et par briller, der passer perfekt til dit ansigt. Uanset om du er på udkig efter solbriller eller briller. Vi har mere end 35.000 modeller og sender hurtigt og gratis til Danmark. 30 dages gratis returret.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(4,015)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor glass lenses quality and extremely…

Poor glass lenses quality and extremely bad customer service. The never reply on the phone and they almost insult you by email

30 July 2021
Unprompted review
edel-optics.dk logo

Reply from edel-optics.dk

Dear Mohammed,

We received your glasses and the opticians tested them. As suspected, you used your contact lenses prescription. Therefore, you are not able to see with the glasses. The optics of the lenses in spectacles and contacts are different. This is because glasses are perched on your nose, at a short distance from your eyes, whereas contact lenses sit on the surface of your eye. Therefore, the two need different prescriptions to give you the best vision correction, and you should not transfer your prescription manually from contacts to glasses. We explained this several times, but you just keep blaming us for your mistake. Therefore, we kindly ask you to buy somewhere else in the future.

Best regards
Edeloptics

Rated 5 out of 5 stars

Excellent experience

Excellent experience! Ordered over the weekend and delivered on Wednesday. Simple, no fuss and would definitely buy from here again.

28 July 2021
Rated 4 out of 5 stars

:):)

Ups delivered parcel wrong, but received refund of the lost parcel. Kind customer service, reply just took some time ( also the investigation of the lost parcel. Will order again in the future

8 July 2021
edel-optics.dk logo

Reply from edel-optics.dk

Dear Melina,

Thank you for your review. We are very sorry that UPS didn’t deliver to you and took so long to investigate. We now made the refund. Thanks again for shopping with us.

Kind regards,
Edeloptics

Rated 5 out of 5 stars

I did not know Edel Optics beforehand

I did not know Edel Optics beforehand

Great selection and pricing, and a shipping so fast and secure, that it can compete with domestic shops. Had to return a pair of Oakley Holbrooks due to a lens optical flaw, and am currently sitting with a new pair, all in less than two weeks!
Can truly recommend

14 June 2021
Rated 5 out of 5 stars

Fast delivery

Fast delivery, a lot of different types og shades to choose from and a whole lot cheaper than anywhere else I looked

14 May 2021

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