Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... See more
Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... See more
Company replied
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... See more
Company details
Written by the company
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Urgent requirement for glasses frame.
I ordered Lacoste glasses frames on Friday 29th November 2024 and received them on Monday 2nd December 2024. They were brand new frames sent in a brand new Lacoste glasses case. They were urgently needed to replace my original frames which got broken by accident. After receiving them I had the lenses from the old frame fitted to the new frame later that day.
Very pleased with receiving them so quickly.
2 December 2024
Disappointed that the Ralph Lauren…
Disappointed that the Ralph Lauren sunglasses were not in a proper Ralph Lauren box
1 November 2024
Reply from edel-optics.co.uk
Hello LizC,
We’re sorry to hear that you were disappointed with the packaging of your Ralph Lauren sunglasses.
All our products are genuine and come directly from the manufacturers, but packaging can sometimes vary depending on the distributor.
We understand how important the presentation is, and we will make note of your feedback to improve our service.
If there’s anything more we can assist you with, please let us know.
Best regards,
Edel-Optics
Great communication
Great communication, item very well priced and delivered on time.. very happy.. thank you very much 😃
1 November 2024
The box arrived with no plastic cover
The box arrived with no plastic cover. The UPS driver left it outside in torrential rain. I live in Ireland and it rains A LOT. I know we are trying to cut down on plastic but sometimes it is essential. When I came home from work the box was so wet it disintegrated. Luckily the glasses inside were OK. This was a gift and I had no box to wrap them in. So easily avoided with a plastic outer wrapper.
24 October 2024
Excellent service and delivery
30 September 2024
Super fast service
Super fast service, frames ordered on the 22nd and delivered on the 24th. No stress.
24 September 2024
Great products at a great price little…
Great products at a great price little bit late arriving but that's the couriers and was kept informed about delays
24 September 2024
Dissapointing service
I'm a loyal customer - bought 3 frames previously.
I ordered 2 frames in the current sale
They arrived with one nose pad shattered & detached.
I requested a replacement and was told they can not supply one!
Previously I have been impressed by Edel
9 September 2024
Broken glasses
My existing glasses suffered a breakage.
This left me trying to find a repair, luckily a quick search on line took me to Edel optics.
Found the exact style and model. Ordered at 4 pm and they were delivered the next day!
Brilliant service and so easy
22 August 2024
I will never ever order from you again
I will never ever order from you again. And I will inform all my friends and family to not order from you. You don't deserve to have a busbecause you don't know how tontreat or to respect tge customers. I have ordered one pair of glasses of 173 GBP and I have waited for this around 40 days. 40 days to come from Germany to UK? Even the courier bring them with a bicycle, will arive more soon than 40 days.
20 August 2024
Reply from edel-optics.co.uk
Dear Customer,
Thank you for your review, though it seems there might be a mix-up, and you may be reviewing another company.
You ordered a model from us with a 2-week delivery time. This model was sourced from Italy, delivered to our warehouse in Hamburg, and then sent to you—all within the promised 2 weeks, as communicated at the time of your order.
Best regards,
Edel-Optics Team
.
Simply the best Customer experience…
Simply the best Customer experience from start to finish - superbly easy to navigate website with great products and genuinely competitive pricing. Stunningly quick delivery time and expectations exceeded. Many competitors could learn a lot from this exemplar service from Edeloptics. Thank you
16 August 2024
Great quality sunglasses!
Great quality sunglasses I received. This is the 2nd pair I have ordered on this site & I am v impressed with the selection & prices. Highly recommend.
15 August 2024
Trustworthy and fast
13 August 2024
Ordered two pairs of raybands and both…
Ordered two pairs of raybands and both of them came and both were wonky. Doesnt impact the feel but its just annoyong
9 August 2024
Reply from edel-optics.co.uk
Hello Archie,
We're sorry to hear that the sunglasses didn't arrive in perfect condition.
It's quite normal for sunglasses to need a bit of adjustment to fit properly. However, if you find it bothersome, please feel free to return them to us, and we will be happy to make the necessary adjustments for you.
If you have any other questions or need further assistance, don't hesitate to contact us.
Best regards,
Edel-Optics Team
Just what I wanted
I ordered my glasses with some trepidation, as I have always bought through my opticians before. However, I can't get the frames I wanted in the UK anymore.
I was delighted with the glasses I received. They came quickly and were absolutely everything I wanted.
I've now ordered another colour, as I was so pleased.
1 August 2024
Unprompted review
Do not trust
Ordered a few years back and they were good then.
Then order again late last year. Order was delayed for months, then I wad told the company had hit trouble and I would not get my order.
Only way to get my money back is to apply to creditors handling their situation, and I've head nothing back since applying!
And, to top it all, they are operating again, and are taking peoples money. How???
Very bad. Avoid them!
15 January 2024
Unprompted review
Reply from edel-optics.co.uk
Hello Customer
We are truly sorry for the inconvenience and frustration you have experienced. We understand your disappointment with the delayed order and the communication issues regarding our financial difficulties.
As communicated to you via email, Edel-Optics had to take the difficult step of entering insolvency proceedings at the end of February. For legal reasons, we unfortunately could not continue processing your order. We have already provided you with further information regarding the registration.
Our preliminary insolvency administrator has supported us greatly during this process to restructure the company and find new investors. Therefore, we are pleased to inform you that we are now part of the reputable German family businesses Optiker Bode and Brillen Rottler. This partnership marks a significant milestone in our company’s history and promises to strengthen our financial stability and expand our offerings to continue providing our customers with a first-class shopping experience.
Best regards
Edel-Optics
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.