Ecrater Reviews 

1,661
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality of the products, often finding them to be as advertised and in excellent condition, including Blu-ray discs and specific equipment. Many also appreciate the communication from sellers and the promptness of transactions, with items arriving quickly and undamaged. However, some people were dissatisfied with the website experience, reporting issues with sellers not delivering purchased items or responding to inquiries. There are also concerns about product authenticity or quality discrepancies, and difficulties in contacting customer service for resolutions or refunds. Some reviewers also mentioned problems with delivery, including long shipping times and a lack of tracking updates.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many customers express satisfaction,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast and prompt... See more

Website

Users describe negative interactions with the website, with many reviewers calling it one of the worst sites... See more

Quality

Customers consistently note positive experiences with quality, with many reporting items arriving in fine... See more

Customer communications

People report negative experiences with contact, often finding it difficult to reach sellers or customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more

Rated 5 out of 5 stars

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality. Wolf like me and United States VS Billi Holiday Planning to... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,661)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hi bought a air fry oven and Emeril…

Hi bought a air fry oven and Emeril Lagasse 26 quart extra large air fryer and I have not received it. I bought it July 11. They took it off my credit card I did not receive a confirmation number no email no nothing but they took the money off my credit card. I think this is a scam. Do not use this site.

10 July 2024
Unprompted review
Ecrater logo

Reply from Ecrater

What is your order number? We are not seeing an order under the name of Judy Hall.

Rated 5 out of 5 stars

Great customer service

My 2nd purchase from the seller and both arrived right away in perfect condition. I had a question about a pending charge and received an immediate response.

19 July 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

HELLO,
I HAD ORDER ONE PRODUCT FOR MY TWO ACCOUNTS FROM THIS WEBSITE HAVING ORDER NUMBERS (5848282), (5846653) BUT WE DID NOT RECEIVED THE PRODUCT YET. THE SELLER DID NOT RESPONDING PROMPTLY, THE SELLER NAME IS
EQUODE.
REFUND MY AMOUNT OTHERWISE I WILL GO TO THE NEXT FORUM FOR MY MONEY.

3 July 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The orders are showing as refunded. You should see the funds back to the original funding source within 2-3 days.

Rated 1 out of 5 stars

Seller couldn't deliver what I ordered

Seller couldn't deliver what I ordered. He got paid. Refuses to reimburse me. I requested a money order. Dave Freeman Refuses to reimburse me

26 June 2024
Unprompted review
Ecrater logo

Reply from Ecrater

Merchant replied that buyer has closed the account used on the order and he has offered to refund through PayPal and buyer wants a money order. Merchant is not able to purchase a money order. Merchant has replied to buyer's requests and trying to refund the buyer through PayPal.

Rated 1 out of 5 stars

It has been one month

It has been one month, and no product! No communications at all! I still want the product, or a refund.

The package finally arrived but was empty. Several post offices had stamped the package as "received no contents", and I eventually received an empty Prime package. I was issued a complete refund.

13 June 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. As of today the order is showing as refunded. You should see the funds back to the original source within 1-3 days.

Rated 5 out of 5 stars

I've ordered some sneakers

I've ordered some sneakers
Retro 4 , they have provided excellent customer service so far .
I am so excited !
I've heard great things about the site!
I can't wait !!!

I'm a happy customer
I haven't even received product yet
And they have been very straight forward
And assisting

THANK YOU!!!!

WILLL MOST DEFINITELY BE BACK!!!

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Trinitite as promised

Ordered a Trinitite sample; product was delivered as promised and even came with an extra bonus pebble. Took a bit of time for USPS to deliver, but all arrived safe and sound.

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Buyers beware

Buyers beware! This company highjacks listings from ebay and amazon sellers and then opens a "store" and illegally sells those items on their site. Our ebay and amazon sales have closed, yet ecrater continues to illegally list our former items on their site and accepts payment using our Paypal account.

12 June 2024
Unprompted review
Ecrater logo

Reply from Ecrater

If you no longer would like to sell on our platform, please simply log into your account, go to menu Delete account and confirm the deletion.

Rated 1 out of 5 stars

Seeds I purchased never sprouted

I purchased 50 Pink Cat Eye seeds. Took about 3 weeks to arrive which I expected. Planted them per instructions and nothing. Been over a month and they haven’t sprouted at all. $60 down the drain. Unable to reach them for help. I say don’t purchase from them

8 June 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are unable to locate an order under your name. Please provide an order number or the name or the email you placed the order under.

Rated 1 out of 5 stars

DVD rip off

I bought a DVD from the 70's for £15.99UK, obviously thinking I was buying an original DVD from that price, one of the highest prices I paid for a DVD. I got an illegal copy, terribly made, with patches from another version where people even speak another language, ...
Wasted enough time and money: if people are able to sell such rubbish on that site, that site is not what I'm looking for.
You can keep the £16, it doesn't make me any poorer. Goodbye.
Never again.

6 May 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. Please contact the merchant and request a full refund. If you do not hear from him in 3 business days, please contact us.

If you believe that the product that you received might not be authentic, please email us some proofs. Please feel free to include images or any other proof that might support your case.

Rated 5 out of 5 stars

No doubt a repeat customer

I received the entire televised version of the concert on time & well packaged. The playback quality isn't great but only VHS was available then and I'm happy with my purchase.

I also received a bonus DVD! High quality playback version of most of the songs, without the backstage content but who cares - totally unexpected bonus gift, much appreciated.

Ease of purchase excellent as well. Way to go eCrater, keep up the good work!

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied!!

I was thrilled to find a part that was missing from something I bought on Facebook Marketplace. It was a piece of furniture that was still sealed, so it was not the sellers fault. The manufacturer could not replace the part because it was a discontinued piece. Finding the part made it possible to put together the item I had just paid $75 for. I am so thankful that the seller had it pictured and labeled so accurately that I could order with confidence that I had found the right part:) It arrived quickly and was exactly as advertised online.

17 May 2024
Unprompted review

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