Nadeem gave me full support. As I wasn't the named account holder (my wife is) he made a note of the information I gave and made the process easy through the chat. I am truly graeful as I hate doing t... See more
Company replied
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See what reviewers are saying
Nadeem is an excellent ambassador for your company. My query on live chat was dealt with quickly, professionally and with great customer service. Many thanks. Account: E7E0075152
Company replied
Great customer service, Nadeem dealt with my query in a professional manner and made a grumpy customer a very happy one in the end.Account number: E7E0084381
Company replied
I didn't receive an email when I first emailed and I am still waiting for the Welcome Letter. I haven't switched fully yet, so cannot comment on the whole process. Registration wise is ok, but as a lo... See more
Company replied
Company details
Information provided by various external sources
Paying too much for your energy? Switch to Eco 7 today. We will save you money. Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 288 9053
- hello@economyseven.co.uk
- www.economyseven.co.uk
4.0
Great
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
we are confused and in the dark
we are confused. In November of last year we changed supplier from EDF to a company we thought was called Fischer Energy, we set up a direct debit which worked after a fashion until June of this year when after a company review of our account they intimated that we were over a £1000 in arrears. As we have never exceeded £800 in a total year, we felt this must be a mistake. Having never being able to access our account, we raised the matter with Fischer by telephone on several occasions. Despite the seeming helpfulness by the call service, we have so far been unable to resolve the matter. Having been told to stop the direct debit we are now concerned that no further billing has been received and we are unable to sort out our payment obligations. We have asked for help from Citizens Advice and so far without progressing the matter further. Where do we go from here???
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Mr. Wood,
We have had a name change from Fischer Energy to Foxglove Energy.
We can see that our Industry Operations team are currently looking into this for you.
Once they have an update they will make you aware.
Kind Regards,
Team FOX
Exoerience fter 1 year
Apart from initial confusion regarding amount of monthly payment, everything else has been fine. Would appreciate monthly reminder to input meter readings before 28th of month.
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
We are currently improving our communications sent to our customers. Meter reading reminders should be rolled out very soon.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
We find this company very competitively…
We find this company very competitively priced.
Easy to contact, helpful staff.
Thank you
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Great price same supply
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Disorganised and renewable
If you can ride out the stormy management they are keenly priced and renewable. There were huge errors of management judgement in the last 12 months, trying to change 'everyones' payment terms with, in my case, a disguised 25% price hike on little notice...
"In light of this, we are providing 10 working days notice of our intention to introduce a new variable Direct Debit scheme".
Yeah, for me, from £85 to £199 for the winter months (£114 in summer). They rolled back the changes, but only when forced to do so. During the whole saga they were obstructive, unresponsive and afterward unapologetic.
However, for an electric car driver that charges overnight on economy 7 they cannot be matched for price and sustainability.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
Granted, we made mistakes in November 2018 which we have learnt from and continue to learn from every day. We reverted back to the 12 equal monthly direct debit splits in January 2019 and it has been the same ever since!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Better than expected and good value
A few problems at switch over caused by previous company octopus. Any problems have always been resolved reasonably quickly. Very good prices and totally green energy. Definetly I would recommend.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Month 2, no problems so far
Switch was straightforward online, lots of updates from Eco7 to me on progress, then confirmation day of switch that it was done. Readings submitted online at beginning of second month and first bill is straightforward, unit prices same as those originally quoted. Long may it continue.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Great service and good rates
Great service and good rates. Easy to switch.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Easy to switch
Easy to switch, saving around £240 a year. Not a lot of correspondence to encourage submitting regular metre readings but this is easy to do. Website has improved dramatically since I switched. Also what I was expecting to pay over the winter is due to be less than I was expecting and is likely to save me an additional £100.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're sorry to hear there was a hiccup on your transfer to us. We are happy to hear that things are now ok!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Great prices very easy to swap
Great prices very easy to swap
I wish I’d come across this company sooner to have saved earlier
Will definitely tell others
Website very easy to use
Good customer service
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Poor service
Poor service, do not respond to emails, difficult to contact by phone. Only worth it if you use a lot of off peak electricity.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
We're sorry to hear of your comments.
We do have a 48 hour response time on email however, we can see that we have responded to your email.
We do apologise if it has been difficult to contact us on the phone.
We have sent you an email in regards to your review.
Kind Regards
Team E7E
Truely professional
Truely professional.
Have been a customer for two months. The switch from previous supplier went through with no problems.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Always excellent service
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Experienced no problems
Experienced no problems, easy website to update my readings, prompt response, could get slightly cheaper elsewhere but happy to stay at the moment
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Very helpful on telephone calls
Very helpful on telephone calls, something that many other energy companies fail to provide.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Price keeps changing
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We have not had any price increases since November 2018. This would have been a direct debit review on your account.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Better than the last two companies
Better than the last two companies, one of whom went bust. Have only been with these for 4 bills/months. Will be able to say more when we've gone through a winter period.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Very friendly,nothing to much trouble.
Very friendly,nothing to much trouble.
Top Marks 👨🍳.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Good price,(I think haven't checked…
Good price,(I think haven't checked recently) low add on charges supply ect. Bit of a debacle last year over price rises. Haven't tried to get back excess money in account yet. Will see. Been with economy 7energy for year now.
17 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
Granted, we made mistakes in November 2018 which we have learnt from and continue to learn from every day. We reverted back to the 12 equal monthly direct debit splits in January 2019 and it has been the same ever since.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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