Nadeem gave me full support. As I wasn't the named account holder (my wife is) he made a note of the information I gave and made the process easy through the chat. I am truly graeful as I hate doing t... See more
Company replied
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Nadeem is an excellent ambassador for your company. My query on live chat was dealt with quickly, professionally and with great customer service. Many thanks. Account: E7E0075152
Company replied
Great customer service, Nadeem dealt with my query in a professional manner and made a grumpy customer a very happy one in the end.Account number: E7E0084381
Company replied
I didn't receive an email when I first emailed and I am still waiting for the Welcome Letter. I haven't switched fully yet, so cannot comment on the whole process. Registration wise is ok, but as a lo... See more
Company replied
Company details
Information provided by various external sources
Paying too much for your energy? Switch to Eco 7 today. We will save you money. Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 288 9053
- hello@economyseven.co.uk
- www.economyseven.co.uk
4.0
Great
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed!
Was initially worried about switching as I had never done it before - but it was relatively straightforward.
Website recently improved - now much better.
So far, a very good service - will give it another year before I give it the highest rating!
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Great prices
Great prices, website not fully functioning, no chat facility, crap customer service, no phone number. So just about worth it, for the price.
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We do have a chat facility on our website and our FREEPHONE number is 0800 288 9053.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
never had a problem
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Good overall service
Good overall service. Easy to read meters and easy to give meter readings each month. Very good value for money. Overall would highly recommend and definitely continue to use.
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
After 6 months of chats and calls
After 6 months of chats and calls, space and kettle tests in an attempt to get my day and night readings corrected which were in reverse, finally SAM has managed to get them re-aligned. . Now i'll wait to see if correct bills apply. Most of the other agents have spoken with have promised but didn't deliver. Well done Sam. Don't know if its useless company or internal systems, or agents, but well dne SAM for sorting it. A big thank you
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear that Sam was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Farah helped me out seamlessly today
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farah was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Good but not excellent
Whilst E7E is the best deal I have found for energy supply I was disappointed to find that all of my electricity usage had been charged at the day rate, rather than over 50% being on the much cheaper night rate. This also coincided with a rather high estimated usage, suggesting that I was somewhat more in debt than was true. The debt was brought about by E7E's decision to reduce my monthly payments, if they had been left as they were there would have been no debt.
This was all resolved very easily, i was then told of a better deal than the one I was on which I switched to.
In summary - good prices, you need to give your readings monthly to avoid over-estimates, and you should ask about better deals, so I feel that E7E could be more proactive regarding reminding you to give your readings, and advising you of better deals.
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear that we assisted you with your queries.
We are currently updating our communications to our customers therefore, meter reading reminders will be rolled out very soon!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Excellent service Excellent rates
When I first switched to be very be honest, I was VERY unhappy. The service was terrible, the experience was terrible, the DD was completely wrong, and most of all I was annoyed with myself that I switched to Economy Seven. Things got even worse when they decided to change to a Summer and Winter months DD mandate. It got so bad I cancelled my DD and paid each month for the energy I used. Simply put, what a hassle. I read all the negative comments on various social media sites and thought this Company will not last. I better move. But my gut told me otherwise and I am happy my gut was right. WOW, somethng must have happened at Economy Seven. In fact monumental something. Overnight they went from a disaster to a hero. They reverted back to normal correct DD, they updated their website and most of all their customer service had a 360 degree turn. Suddenly Customer service were a pleasure to speak to and helpful. Many people are quick to complain when things are bad, like I did, but unfortunately they are not so when things are good. So I can tell you as someone who keeps a close eye on the energy sector and the best deals out there, Economy Seven are the best by a long shot. EXCELLENT energy rates, EXCELLENT customer service, EXCELLENT website, EXCELLENT overall. I am a very happy customer and I am delighted I stayed and stuck it out. ECONOMY SEVEN well done you should all be very proud. To sum uo the above ECONOMY SEVEN rock!!
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
Granted, we made mistakes in November 2018 which we have learnt from and continue to learn from every day. We reverted back to the 12 equal monthly direct debit splits in January 2019 after listening to our customers and it has been the same ever since.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Switching was no problem
Switching was no problem. After a few months in common with other suppliers all of the rates changed and with that the direct debit amount went up. The increase was large and there was some confusion about the implementation but Economy 7 tried hard to sort it out quickly and communicated well.
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Cheap pricing but the direct debit…
Cheap pricing but the direct debit amounts dont seem to align to expected use. Had to call in as i was in credit over two months. Still awaiting ny ny refund
13 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We have sent you an email in regards to your review.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Nice to have a company that understands…
Nice to have a company that understands Economy 7,
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Monthly Meter Readings
Switch was easy, price very competitive. Apparently customers are required to give monthly meter readings (must have missed that), so wouldn't it be great if a monthly email reminder was sent?
Apart from that, enjoy being a customer..
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
We are currently looking at improving our communications to our customers and the meter reading reminders will be rolled out as soon as possible.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Better customer contact needed
The service has been ok apart from confusion around payment a few months ago. Also i don't get a reminder to read the meters. This would be very helpful as I never think to do it otherwise.
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
Granted, we made mistakes in November 2018 which we have learnt from and continue to learn from every day. We reverted back to the 12 equal monthly direct debit splits in January 2019 and it has been the same ever since.
The meter reading reminders are currently being updated and is in development. This will be rolled out very soon.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Absolutely fine supplier and constantly…
Absolutely fine supplier and constantly show up on comparison sites as the cheapest supplier for me.
Never had a problem and actually rang them recently to adjust my direct debit and the phone was answered very quickly.
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Easy changeover
Easy changeover, economy seven energy did everything for me. Easily manageable account online.
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Absolute rubbish
Absolute rubbish, they promise low prices but put them up not long after joining then take large sums from DD without you knowing, rip-off company!!
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear John,
We are sorry to hear that you feel this way.
We have sent you an email in regards to your review.
Kind Regards,
Team E7E
The staff member was very helpful but…
The staff member was very helpful but closed the chat before I had finished with all my queries so I had to open a new chat. In the second chat I discovered one piece of information the previous person had given me was incorrect.
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're sorry to hear that the chat was closed before you had finished your queries.
We will look into this and forward this on to the relevant department.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Fixed monthly payments please
It's good that Economy Seven Energy remains my cheapest option and that's even with providing from renewable sources. It would have been a five star rating except for the way it handles payments. For me to budget my finances monthly I need a system that has a fixed monthly payment not the method of differing payments for the winter and for the summer months which economy seven uses. You've 'had' me for a year and so you should be able to divide my usage by 12 and make a simple monthly payment that doesn't vary through the year and allows me to budget for that payment each month. I'm more than happy for credit to buildup during the summer months which is then used up during the heavy usage (electric heating) during the winter months. Simples - please do this.
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We made mistakes in November 2018 where we changed the direct debit structure however, we have learnt from this and continue to learn from this every day. We reverted back to the 12 equal monthly direct debit splits in January 2019 and it has been the same ever since.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Cheapest available tariff
Cheapest available tariff, simple and easy switch, no problems since and green energy!
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Easy to use and friendly service
Easy to use and friendly service. Saved a lot from changing supplier.
12 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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