Economy Rent a Car logo
Visit website

Economy Rent a Car Reviews 

841
•
TrustScore 2 out of 5

2.0

Car Rental Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about unexpected extra charges, mandatory insurance policies, and hidden fees that significantly increased their initial rental costs. Many visitors also reported unhelpful service representatives, completely disorganized booking processes, and frustratingly long waiting times at the customer counters. Though some customers faced serious difficulties, a few other people also felt that certain staff members were genuinely friendly and helpful during their trip. Reviewers noted that having a convenient shuttle service made traveling to and from the rental location much easier, while a small group appreciated the affordable initial base rates.

What people talk about most

Price

People report negative experiences with price, noting that initial online quotes often appear very affordable... See more

Service

Customers had negative experiences with service, often highlighting unexpected fees, large credit card holds,... See more

Location

Customers consistently note ambiguous experiences with location, as opinions are sharply divided across... See more

Staff

Users describe ambiguous interactions with staff members. On one hand, many reviewers praised certain... See more

Booking process

Reviewers highlight ambiguous aspects of booking process, expressing frustration over unexpected costs and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I rented a car from Economy Rent a Car in San Jose, Costa Rica. While driving on the highway, the front driver-side windshield wiper suddenly broke off during a rainstorm. This was a serious safe... See more

Rated 2 out of 5 stars

Having a toll charge issue, I cannot get a response from management. Called CALL CENTER twice, still waiting on response. Was misinformed by sales rep at Orlando rental site, said I COULD pay cash, (... See more

Rated 2 out of 5 stars

1) I ordered a car through a Sixt Partner, i.e. Economy Car rentals, with a full insurance package, for USD 843.88. Upon pickup, Sixt did not honor this order (this insurance) but forced me to pay... See more

Rated 1 out of 5 stars

Expedia blatantly advertised unlimited miles, yet when I arrived, I was slapped with a 100-mile limit just because I’m local. This was misleading and feels like a bait-and-switch. I wasted nearly $100... See more

Company details

  1. Car Rental Agency

Written by the company

Car rental agency with presence in over 100 locations in 30 countries all over the world.

Contact info

2.0

Poor

TrustScore 2 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(841)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Vancouver airport location does not…

Vancouver airport location does not rent cars, they are in the insurance business and give you a car to use during the time of your purchased policy. $6.00 per day for cars but you are required to pay $30.00 per day for insurance. They will not accept any other transferred insurance from your credit card or personal auto insurance unless you have ICBC (British Columbia’s Provincial) insurance. They won’t let you have the vehicle otherwise.
It’s a scam.

3 November 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Was extremely misleading. Third time I’ve used economy and every time it’s bad. Plus they never have the car you reserve. Never again.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Alex Pepe and the rest of the guys were efficient, professional, and very helpful. Will definitely be renting here again when I return in a few weeks.

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Easy booking, great rates

Worked with agent to secure rental. Super easy. No issues. Thought price too good to be true but legit. Thanks Mariano Ramirez!!!

31 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look