Ecohome Insulation Reviews 

1,315
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in insulation, making spaces noticeably warmer and more comfortable, and highlight its ease of use. People consistently commend the efficient ordering process and the quick, reliable delivery service, often arriving next day. Many reviewers appreciate the knowledgeable and friendly staff, noting their helpfulness and excellent communication. However, some customers also noted issues with delivery, including parcels dropped at the wrong address, delays, or receiving incomplete orders. A few people mentioned late deliveries, uncommunicated separate packages, or rude drivers.

What people talk about most

Product

Customers consistently note positive experiences with product, often highlighting its excellent quality, ease... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt delivery,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the product system itself is excellent and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and highly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived next day within 24 hours well packaged. I found the 10m x 1.5m difficult to work with to begin with probably because of my age, I've got a 5x4m summerhouse so need a bit of help with the ceili... See more

Rated 5 out of 5 stars

Brilliant product was a bit dubious as to weather the roof insulation would make our conservatory warmer. Can confirm it works we can now have our conservatory door open between living room and conse... See more

Rated 5 out of 5 stars

I had a bit of a scare when the delivery company dropped my EcoHome Insulation parcel off at the wrong house. I reached out to EcoHome immediately, and I was honestly blown away when their customer... See more

Rated 5 out of 5 stars

Amazing Company to deal with, staff were knowledgeable plus very friendly Product was excellent GREAT! QUALITY ! LOFT INSULATION at at a very decent price product was as described I highly recomme... See more


Company details

  1. Insulation Materials Store

Written by the company

Leading distributor of reflective multifoil insulation products. All insulation products manufactured in the UK. Free next working day delivery nationwide. Find informative how-to guides and videos for all applications on our website. Ecohome Insulation supply top brands such as EcoQuilt Expert, EcoTec FloorFoam, YBS SuperQuilt, YBS BreatherQuilt, EcoLoft Non-Itch alongside the EcoTec and EcoPro range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,315)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great company

What a great company, this is how it’s done!

There was an issue with my DHL delivery, I contacted them as it was important that the product was delivered before a building control inspection, they organised for someone to come and drop it off in person, arrived in time before the inspection.

Excellent communication and customer service.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Loft insulation...Great product

Loft insulation...easy to order, quick delivery, just finished laying it, super easy to lay, no dust and fibres so great, cut if with a sharp craft knife, scored it through half way then pulled apart cleanly down the score, probably not the ideal way, but worked brilliantly, looks good definitely recommend

29 August 2025
Rated 5 out of 5 stars

Grant and his team arrived to fit the…

Grant and his team arrived to fit the insulation and plaster the walls. They have been lovely to have around, warm and friendly and they have done a fantastic job.
Grant has been working non stop and has kept us informed throughout the process.
Thanks so much for your great work!
Diana (Pembrokeshire)

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Carpenter

During our eco4 project, Ryan completed our carpentry work including new skirting and window sills throughout the property. Ryan asked me at the beginning of his work whether I wanted MDF or pine window boards and I requested pine so as to match the skirting. Ryan had trouble locating supplies of wood for the window sills, but he made enquiries and had to travel to collect the right materials for our work going above what I would have expected.
Ryan has completed work in most rooms here and his work is fantastic. He is a skilled and efficient workman. I wouldn’t hesitate to recommend Ryan and his carpentry skills, so much so we have decided to keep the wood as natural as possible and not paint it. Ryan is very helpful and personable, a real credit to the company.

29 July 2025
Unprompted review
Ecohome Insulation logo

Reply from Ecohome Insulation

Hi Carlene

We really appreciate your 5-star review however i think you may have the wrong company. We supply Multifoil Insulation products and we don't have a Ryan working for us.

I'm sure he'd be very happy to see your 5-star review if you're able to locate his company, alternatively you could message him and ask him where he'd like you to leave your review.

Thank you
Daisy - Ecohome Insulation

Rated 4 out of 5 stars

More information required

I spoke to Chris and he was extremely helpful, telling me what I would need to order and then processing the order. The delivery was prompt and on time. I would give five stars for this.
However, we could have done with more information about the actual installation. The online video demonstrates the easiest lean to conservatory installation. We had sloping sides, as most people probably would have. It would have been good to know we were never going to be able to line up the panels between the two surfaces (a day wasted trying to cut angles) and also some advice on how to make the flexible angles stick would have been useful - nightmare! We were also a bit short on insulation and end cap and had to buy more.
Very pleased with the end result we finally achieved after eight days.

18 July 2025
Ecohome Insulation logo

Reply from Ecohome Insulation

Thank you for your feedback we're very happy to hear Chris has been so helpful on the phone and you're pleased with the finish after installing your insulation kit and cladding.

The cladding kit is a fairly new product to us and we're in the process of creating a how to video for a different style of conservatory. We have created a how to guide for several different shapes of conservatories to help customers with their project.

We really appreciate your feedback and review, hopefully it's already making a big difference for you with the temperature within your conservatory.

Rated 5 out of 5 stars

The kit is great so is the support if needed

Have to say, this company has been great. I was looking to insulate part of my garage (for my man cave)
I originally phoned to ask about the width of the insulation and asked several questions about installation. Everything answered with no pressure to buy.
Several weeks later I phoned to check quantities in the garage kit. Found it wasn't really suitable for me (not enough foil insulation) turns out they we're happy to put a kit together that was perfect.
I've now installed the insulation all around. But not boarded over just yet. But this stuff has great sound proofing my garage is only a single skin wall and when inside I can't hear anything outside. And the temperature seems constant (stable) the fitting hasn't been to difficult.
My room is 3.2m x 2.2m and installed walls, floor and ceiling for me it was about 2 of the smaller floor kits and 3 and a half rolls of the 1.2m x 10m roll. 1 box of staples (got tons left over) I ordered 3 rolls of silver joining tape. Two rolls was more than enough (sticks really well)
Strongly recommend you get the scissors.

So to sum up I'm very happy and highly recommend these guys. It's worth speaking to them if the online kits it aren't right for you.

25 June 2025
Ecohome Insulation logo

Reply from Ecohome Insulation

Thank you for your 5-star review, happy to hear the installation of your garage insulation has been successful and our team were able to create an insulation kit that would work for your space. We really appreciate your review!

Rated 5 out of 5 stars

Installed in conservatory roof to make…

Installed in conservatory roof to make room more usable. Early days but product seems to have made a difference.

19 June 2025
Ecohome Insulation logo

Reply from Ecohome Insulation

Thank you for ordering our EcoQuilt Expert for your Conservatory and for leaving us a 5-star review, we really appreciate it!

Rated 5 out of 5 stars

Good products

Good products, good price and easy local collection

4 June 2025
Ecohome Insulation logo

Reply from Ecohome Insulation

Thank you Luke for ordering our EcoLoft Non-Itch insulation and for leaving us a 5-star review, we really appreciate it!

Rated 5 out of 5 stars

Insulation Supply

Insulation delivered next day after ordering as they said it would.

The insulation was of great quality and was a doddle to lay.

No complaints at all.

19 June 2025
Ecohome Insulation logo

Reply from Ecohome Insulation

Thank you for ordering our EcoTec Floor-Foam Insulation Kit, happy to hear it arrived quickly and you found it easy to install. we really appreciate your 5-star review!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Thought would be a few days to deliver extra large items. Arrived the next day. Roof cladding looks amazing and first class service from Chris!

29 May 2025
Rated 5 out of 5 stars

Brilliant company with excellent customer service

What an amazing experience with this company. Our conservatory insulation pack and upvc panels were dispatched within two days of ordering (we ordered on a Sunday). I hadn’t appreciated that they would be delivered in two lots (the 5m length of the panels should have been an indicator!) but when I phoned to query it, Eleanor was hugely helpful and reassuring while liaising directly with the courier before calling me back within five minutes to confirm they would be with me the next day. Oh - and the panels look great - our old conservatory is completely transformed! Cannot recommend highly enough.

25 May 2025
Rated 3 out of 5 stars

The quality of the insulation is very…

The quality of the insulation is very good, but having used one roll so far, the measurements are on the short side. I ordered four 1.5m x 10m rolls and the first one measured 1.45m x 9.75m. It may not sound much until you work out the area of what is missing.
Also, having made my order on a bank holiday weekend, the company acknowledged receipt on the Tuesday, stating it would arrive the next working day, yet the delivery company did not deliver until Thursday instead of Wednesday, having collected my parcel from the company on the Tuesday.

24 May 2025
Rated 2 out of 5 stars

A lot of wasted money on over-supply not needed

I used the calculator and bought a conservatory roof system. It looks really nice and I am pleased with the finished product, but unhappy that I have 5 complete lengths of hollow board left over (supplied with 12 lengths) and have a complete and unopened insulation pack - the 15sqm was sufficient. This means I must have wasted a lot of money!!

The help videos do not help much with a Victorian style conservatory roof - they are all for a square roof. It's a lot more complicated with a Victorian roof, but fine if you take your time. My 3 email queries were answered quickly, but the answers didn't help a massive amount.

My advice is to buy the basic insulation and then buy all the plastics from Eurocell directly, along with the extra plastic trims (all of the plastics in my order were delivered directly from Eurocell anyway!) and then you can return unused products. Buy the saws, screws and pins from Screwfix. This way, you'll get exactly the same outcome considerably cheaper!

I liked the email support when I raised questions - I always had a quick response and they tried to be helpful, even if the outcome wasn't always that great. A video for fitting into a Victorian conservatory is needed (apparently on the way) and a detailed instruction sheet of paper would have been helpful.

28 May 2025
Unprompted review
Ecohome Insulation logo

Reply from Ecohome Insulation

Dear James, firstly I would like to thank you for your feedback. We are extremely pleased to hear that you are impressed with the transformation of your conservatory. I am positive that it will be utilised much more post-installation. I am hopeful in saying that our DIY Insulation kit would have saved you thousands of pounds compared to a professional installation.
Our team are always on hand 7 days a week to answer any queries, so we are pleased our team was responsive whenever an email was sent.
Secondly, I would like to point out that we accept returns and would have accepted any items back which were unused. Did you contact us asking to return the goods? We would never purposely push customers to over-order and waste money. You was welcome to call us or email us asking for the goods to be returned.
At no point do we claim to manufacture all of the items we sell, nor do we say we are the guaranteed cheapest online. From all the elements purchased in both kits, this is likely to come from 7 or 8 different manufacturers and suppliers. What we’d like to say we do very well is providing a full system with all the elements, otherwise customers would not know where to source or how to fit it; we show customers that it is possible to install yourself without needing a professional installer. We spend a considerable amount of time and effort providing support to customers, by offering videos, DIY how-to guides and email and telephone support. I believe that some of your comments are slightly unreasonable based on the fact that you have a well-insulated conservatory, from a trustworthy reliable company, with a prompt in-full delivery, and saved a considerable amount of money as a DIY project. I would kindly ask you to reconsider you 2* review based on the above. Kind Regards, Joss and Chris.

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