Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it... See more
Company replied
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it... See more
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Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... See more
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Company details
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.6
Excellent
421 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Great product with clear information on…
Great product with clear information on how to use it for laundry on the website. It arrived pretty quick and I’m really happy it runs very quietly.
10 March 2025
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
EcoAir DD3 Classic
I have had the EcoAir DD3 Classic for over three months now and wanted to see how it performed over winter before reviewing. To date it has been excellent in managing the humidity in my unheated garage over the colder months. It is really easy to control and it maintains the desired humidity levels consistently.
3 December 2024
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Excellent customer service and fast…
Excellent customer service and fast delivery when part broke. The water float broke on our dehumidifer and I contacted Ecoair on a Monday morning to ask about a spare part. They got back to me within a couple of hours with a link to the part and a video of how to install it. I ordered it that day and it arrived and I had installed it and it working again by Wednesday. Very prompt, helpful and fast service
10 March 2025
Unprompted review
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Lots of models named similiarly, be careful with purchase.
There are lots of variations of the same dehumidifier with similar names/model codes. When buying filter replacements, the website doesn't help with making sure you order the correct filters. Search by model and you'll get multiple results and then, like me, you might select the wrong filters. It would be helpful if they confirmed full model number or serial number as part of the sale, but that will only be done after receiving the wrong items and contacting customer support. Now I have to pay to return the filters and I already paid £26 to have them delivered, even though they are basically a very light weight plastic. This experience hasn't been great and if I hadn't paid so much money for the the dehumidifier itself I would not continue with buying the filters, but unfortunately I'm stuck for a few years now so will just pay up. My recommendation for the company: Update your website to confirm serial number or model number as part of buying accessories/replacements or name every dehumidifier more uniquely so it's less likely someone will buy the wrong product and have to pay for 3 deliveries which might now cost me £75 in postage fees, which is crazy for a few pieces of plastic.
3 March 2025
Reply from EcoAir
Hi William,
We’re sorry to hear about your experience, and we completely understand how frustrating this must be. We always aim to make the ordering process as smooth as possible, and we’re always happy to assist with any questions before purchasing to help ensure you get the correct part.
Please note that filter listing on our website includes a photo of the compatible unit, along with a description specifying the applicable model numbers. However, we really appreciate your feedback and will take it into consideration as we continue improving our website and service.
If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Best regards,
EcoAir Customer Support
Spare part was shipped promptly
Spare part was shipped promptly. Excellent customer service. The device is a wonder for the office I am in right now
8 March 2025
Unprompted review
Reply from EcoAir
Thank you for your review! 🌟
We’re so pleased to hear that you’re happy with our service. Your support means the world to us, and we’re grateful to have you as an EcoAir customer.
If you ever need anything, we’re always here to help. Thanks again for choosing EcoAir!
excellent from ordering to delivery
27 February 2025
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Needed technical advice on a PAT Test…
Needed technical advice on a PAT Test and they responded immediately with helpful details and a photo.
Great service.
28 February 2025
Unprompted review
Reply from EcoAir
Thank you for your fantastic review!
We’re delighted to hear that you’re happy with our products and the technical support you received. At EcoAir, we strive to provide both high-quality products and expert guidance to ensure the best experience for our customers.
If you ever require further assistance or technical advice, please do not hesitate to contact us. We’re always here to help.
Eco Air service review
Rico was thorough, explained everything that he was doing, showed pictures of the unit, replaced air filter. Very nice young man!
28 February 2025
Unprompted review
Reply from EcoAir
Thank you for your fantastic review! We’re delighted to hear that you’re happy with our products and the technical support you received. At EcoAir, we strive to provide both high-quality products and expert guidance to ensure the best experience for our customers.
If you ever require further assistance or technical advice, please do not hesitate to contact us. We’re always here to help.
Reply from EcoAir
Thank you for your fantastic review!
We’re so pleased to hear that you’re happy with our products and service. Your support means the world to us, and we’re grateful to have you as an EcoAir customer.
If you ever need anything, we’re always here to help. Thanks again for choosing EcoAir!
The is the second Ecoair unit I have…
The is the second Ecoair unit I have purchased. The first one lasted for 9 years and was extremely efficient.
14 February 2025
Reply from EcoAir
Thank you for your loyalty and for sharing your experience! We’re delighted to hear that your first EcoAir unit served you well for nine years and that you’ve chosen us again. Providing reliable and efficient products is our priority, and it’s wonderful to know we’ve met your expectations.
If you ever need any assistance or technical advice, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you for many more years.
EcoAir - don't buy from them.
We have an EcoAir DCW 10 dehumidifier and wanted to replace the pre or small filter. We therefore went to their website searched out the correct part and placed an order for it. The Invoice was
Filter - DCW10 Pre Filter - FDE-100012 × 1
£15.00
Subtotal
£15.00
Shipping
£6.60
Taxes
£3.60
Total
£21.60 GB
We paid the amount via PayPal with delivery quoted as 3 to 4 days.
The day after completing the contract for the purchase, Walter, an ecoair employee emailed us to say "Thanks for placing an order with us however your postcode is located in Parcelforce Zone 2 which will incur extra shipping £11.40." I checked the price of postage of an A4 size 500g parcel to our post code with Royal Mail it was £3.95
Not only is it very unprofessional to come back to a customer after having quoted a price for goods or services raising the price, after the bargain has been struck and payment made but they may indeed be placing themselves in breach of contract.
Their response to my objection to their unprofessional approach in doubling the deliver charge was to cancel the order and refund the money. I won't be buying any of their products again.
13 February 2025
Unprompted review
Reply from EcoAir
We’re very sorry for your experience and completely understand your frustration. The additional shipping charge was due to our courier’s pricing for certain postcodes, which we unfortunately have no control over. We always strive to be transparent with our customers, and we regret the misunderstanding caused.
We appreciate your feedback and would love the opportunity to assist you further. Please don’t hesitate to reach out to us directly—we’d be happy to help find a solution for you.
Best regards,
EcoAir Customer Support
Brilliant Product
We rang EcoAir as we wanted some advice on a dehumidifier for our daughter and partner. The person we spoke was very helpful and answered our questions. We relayed this to our daughter and as we already own an EcoAir dehumidifier, which we bought about 2 years ago, we felt that dealing with EcoAir and purchasing another dehumidifier for them, would sort out their issues. Since having one and using it daily, it has done its job perfectly and they are delighted with its performance.
25 November 2024
Reply from EcoAir
Thank you so much for your thoughtful feedback! We’re thrilled to hear that our team was able to assist you with your dehumidifier query and that you felt confident in recommending EcoAir to your daughter and her partner. It’s wonderful to know that both your original unit and the one purchased for them are performing perfectly.
We truly appreciate your continued trust in EcoAir and are delighted to have been able to provide a solution that’s working well for both you and your family.
If you ever need further assistance or have any questions, we’re always here to help.
It works!!!
Purchased to be placed in a trailer to keep a small aircraft dry over winter - has operated continually and worked really well even at low temperatures.
6 February 2025
Reply from EcoAir
Thank you for your review!
We’re so pleased to hear that you’re happy with our service. Your support means the world to us, and we’re grateful to have you as an EcoAir customer.
If you ever need anything, we’re always here to help. Thanks again for choosing EcoAir!
A great product……so far!
A few years ago, I bought a wall-mounted Ecoaire dehumidifier for a bathroom. It worked very well for a couple of years and then stopped working altogether. I could not find any other wall-mounted dehumidifier so was pleased when Ecoaire introduced the DDWH10. It is much more expensive than the discontinued model but has a number of additional features. I have had it installed for only a couple of weeks so far but it has worked flawlessly and keeps the bathroom condensation-free. So far, so good!
23 January 2025
Reply from EcoAir
Thank you for sharing your experience with us! We’re delighted to hear that your new EcoAir DDWH10 is performing well and keeping your bathroom condensation-free.
We appreciate your continued trust in EcoAir and are pleased that the DDWH10’s additional features are meeting your needs.
If you ever require any assistance or have further feedback as you continue using the unit, please don’t hesitate to reach out.
I'm glad I bought it
I'm glad I bought it. Had it for about 6 months works well and fairly quiet. Another bonus is its portable. The only downside was the delivery company, absolutely no information was provided by the courier and consequently it got dumped at PO then my neighbour.
5 February 2025
An excellent dehumidifier
An excellent dehumidifier, it is efficient, quiet, a good compact size and light enough to carry around, all in all good design and quality build , highly recommended.
16 January 2025
Quietly Effective
After researching dehumidifiers, we chose EcoAir, as recommended by Good Housekeeping. It's perfect for the space, runs quietly and does everything it promised. ordering via their website was easy and the machine was delivered promptly. It's very straightforward to set up and to operate. Extremely pleased with our purchase.
17 January 2025
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