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Eclipse Travel Reviews 

1,079
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally well-organised itineraries, perfectly situated accommodations, and seamless airport transfers that make complex international travel entirely stress-free. Travelers continually mention the knowledgeable and genuinely helpful staff who provide expert guidance, carefully handling every small detail from start to finish. However, some people mentioned issues with specific aspects of their journey, such as poorly structured itineraries or unexpected challenges with certain local tour guides. A few reviewers also noted occasional difficulties regarding early scheduling details or requiring clearer guidance provided during major international trips.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, noting that complex multi-destination trips and cruises to... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Service

Clients share positive opinions on service, noting that travel consultants and local agents provide... See more

Location

Customers had positive experiences with location and appreciated the great accommodation spots and seamless... See more

Booking process

Reviewers mention positive feedback about booking_process, describing the system as smooth, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Eclipse Travel team ensured everything ran smoothly - flights, accommodation and tours. This meant we could focus on enjoying the wildlife, landscapes and cultures of the countries we visited. Wo... See more

Rated 5 out of 5 stars

Eclipse Travel curated a well-organised tour across three countries in southern africa. The local agents provided seamless connections throughout. All we had to do was turn up and enjoy the animals -... See more

Rated 5 out of 5 stars

Our agent Meike gives first class service from start to finish. Meike was great at the start, giving us many options to consider for our South American trip. Then after we booked Meike kept us infor... See more

Company replied

Rated 5 out of 5 stars

Blake at Eclipse was brilliant. He organised everything for my very first International trip keeping within my budget. I travelled solo to Antarctica, my #1 bucket list destination, a daunting prosp... See more

Company replied


Company details

  1. #10 of 23 best companies in Travel Agency
  2. #4 of 5 best companies in Cruise Agency
  3. #1 of 1 best companies in Cultural Tours Provider
  4. #6 of 11 best companies in Tour Operator

About Eclipse Travel

Written by the company

At Eclipse Travel, we specialise in crafting tailormade journeys to some of the world’s most extraordinary and remote destinations, including Antarctica, the Arctic, Africa, and Latin America. As one of Australia’s leading travel experts, we’re passionate about delivering seamless, personalised adventures that reflect each traveller’s unique interests, dates, and budget.

Our team of seasoned travel professionals brings firsthand knowledge and deep expertise to every itinerary, ensuring exceptional value and unforgettable experiences. Whether it’s a wildlife-focused safari, a small ship expedition cruise, a romantic honeymoon, or a multigenerational family holiday, we design journeys that inspire wonder and foster meaningful connections with nature and culture.

We’re proud to champion responsible tourism, working with trusted local operators and promoting sustainable practices that protect the environments and communities we visit.

Let Eclipse Travel be your trusted companion in discovering the world’s most captivating corners. Are you ready for an adventure of a lifetime?

ECLIPSE TRAVEL

Written by the company

Australia’s leading tailormade travel experts
At Eclipse Travel, we specialise in crafting tailormade journeys to some of the world’s most extraordinary and remote destinations, including Antarctica, the Arctic, Africa, and Central and South America. We aim to inspire and facilitate incredible journeys that cater to our clients' unique interests, travel dates, and budgets, all while promoting responsible tourism and a deep appreciation for the world's most stunning and unique environments. From wildlife-focused adventures to small ship expedition cruises, honeymoons to multigenerational family holidays, we pride ourselves on crafting personalised trips that capture the essence of each locale, providing unforgettable memories and exceptional value for money.
Our People
At Eclipse Travel, we love travel – and we think it shows in the way we run our company. Our travel specialists are endlessly enthusiastic, and have intimate, first-hand knowledge of the destinations we offer from years spent travelling to and living in those destinations. We pride ourselves on the first class, personal service you’ll receive from the moment you contact us until you touch down again, home from the trip of your lifetime. Everyone on our team will work hard to impress you, so that if you ever feel the urge to take off on another adventure, you’ll come back to us – or even recommend us to your friends and family!
Our Product
We’ve sourced the leading products and the best local operators to ensure your adventure is pure enjoyment, free of hassles. Our specialties include experience-filled adventures, safaris, small ship cruising, honeymoons, family trips, world-class treks, and luxury travel. We regularly revisit our regions to discover new offerings and perform quality checks on our trusted products. Whether you’re dreaming of exploring Antarctica, the Arctic, Africa, or Central and South America, simply let us know where you want to go, and we’ll take care of the rest!

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,079)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a great experience booking our…

We had a great experience booking our trip to Lapland (Finland) during peak period for Christmas last year, through Eclipse Travel. The agent, Cathy Allden, was a pleasure to deal with. She was very professional, understanding and responsive throughout the process. We highly recommend their services.

23 December 2025
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Reply from Eclipse Travel

Thank you, Kavita! We’re so pleased Cathy made planning your Lapland Christmas trip such a smooth and enjoyable experience, and we really appreciate the recommendation.

Rated 5 out of 5 stars

TRIP OF A LIFETIME

Eclipse Travel gave exceptional service prior to, during and at the conclusion of our booking and followed up with with any necessary information before leaving Australia so we were pre-armed with the required knowledge to enjoy our Antarctic Expedition aboard the Swan Hellenic, Diana, which was one of the best cruises we have experienced.

2 December 2025
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Reply from Eclipse Travel

Thank you for your review Alan! We're thrilled to know your Antarctic expedition was so spectacular.

Rated 5 out of 5 stars

Reliable travel agency

Always relevant information about the trip. They respond quickly to inquiries and reliably help resolve problems.

1 January 2026
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Reply from Eclipse Travel

Thank you for the lovely feedback. We're glad to hear our timely communication and support helped make your trip planning smooth and stress free.

Rated 5 out of 5 stars

Great trip to Antarctica .

Great trip to Antarctica .. Lara at Eclipse was fantastic .. helped with all my questions ..

5 December 2025
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Reply from Eclipse Travel

Thanks Carolyn! We’re delighted to hear Lara was able to answer all your questions and help make your Antarctic trip incredible.

Rated 5 out of 5 stars

Best agency ever, bar none.

Eclipse Travel has been absolutely fantastic. We booked a South America trip that has been incredible.
They recommend a fantastic itinerary, booked hotels, transfers, flights, exceptional hotels and activities.
Every step went smoothly, every hotel and airport we were picked by reliable people with safe cars, large enough for your luggage, including 3AM pickups or transfers from hotel to activities.

Communication has been incredible, with very well detailed itinerary documents, ready to print and enjoy the holidays. Nothing is left to chance. Everyone you interact with in any country is well vetted and trusted for your safety.

We've already booked our next holiday in Africa through them. The peace of mind we had made this a very special holiday.

1 January 2026
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Reply from Eclipse Travel

Thank you Corneliu! We’re so pleased to hear how smoothly everything came together and that the detailed planning and trusted local partners gave you real peace of mind throughout your South America trip. We know you will have an incredible time in Africa soon as well!

Rated 5 out of 5 stars

Blake was super responsive and helped…

Blake was super responsive and helped us plan our trip to Antarctica on the Scenic Eclipse. There is no other way we would have wanted to do it - it was perfect in every way. The expedition team to the chefs… we are a ‘young’ couple by Antarctica scenic standards but there was a good amount of adventure.

16 December 2025
Unprompted review
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Reply from Eclipse Travel

Thank you, Lana! We’re thrilled Blake could help plan such a perfect Antarctic adventure aboard Scenic Eclipse, and that the balance of comfort and adventure suited you so well.

Rated 4 out of 5 stars

Well coordinated

Eclipse pulled it all together really well. Only had minor issues. The Argentine ‘on the ground’ tour company was the only let down in what was an incredible Santiago-Valparaiso-Buenos Aires-Ushuaia-Antarctica-Patagonia tour.

24 November 2025
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Reply from Eclipse Travel

Thanks Jeff. We’re glad the overall journey was so well coordinated and truly memorable, and we appreciate your honest feedback on the ground arrangements in Argentina.

Rated 5 out of 5 stars

Chile Travel Support

We again turned to Eclipse Travel for travel advice and bookings for add-on visit to the Atacama & Patagonia regions in Chile. Eclipse (Luke) provided excellent advice thta proved valuable and correct. Strongly recommended.

26 November 2025
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Reply from Eclipse Travel

Thanks Jim, we’re pleased Luke’s advice proved spot-on for your Atacama and Patagonia travels. We really appreciate the recommendation!

Rated 5 out of 5 stars

Blake at Eclipse was brilliant

Blake at Eclipse was brilliant. He organised everything for my very first International trip keeping within my budget. I travelled solo to Antarctica, my #1 bucket list destination, a daunting prospect for a 65yo female. But everything went off without a hiccup. Great communication, with no question too silly from this novice, and I felt a valued client.
A tiny change I wanted made to accommodation in Beunos Airies was no issue for him. Very happy to recommend.
PS: I’ve got him working on another trip for me already. Says it all huh??

19 November 2025
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Reply from Eclipse Travel

Thank you Judy - we love hearing this, and we’re so glad Blake made your first international trip and Antarctic adventure feel smooth, supported and stress free. The fact you’re already planning your next trip with him really does say it all!

Rated 5 out of 5 stars

Heritage Expeditions

We went on Heritage Expeditions' "Megaherbs of the Sub-Antarctic Islands, which was outstanding: knowledgeable and helpful guides, good accommodation, great food, and an extremely well-run and enjoyable experience.
Matt at Eclipse Travel made the booking and preparation easy, and helpful, efficient support was always available. Highly recommended.

26 November 2025
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Reply from Eclipse Travel

Thank you Jennifer! We’re delighted to hear the expedition was such an outstanding experience and that Matt made the booking and preparation process easy and well supported.

Rated 5 out of 5 stars

The trip was incredible

The trip was incredible. Cathy was responsive, respectful and informative. Answered all our questions and we didn’t have any issues with the logistics. Will definitely be using Eclipse for future travel.

20 November 2025
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Reply from Eclipse Travel

Thank you for your lovely feedback!

Rated 2 out of 5 stars

limited support from agency


I booked my Antarctica trip through this agency. While the trip itself met expectations, I found the communication with the travel agent lacking. Responses were often slow, and the agent did not come across as very friendly or supportive. For such a major and expensive trip, I expected clearer guidance and a more personable approach.

8 December 2025
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Reply from Eclipse Travel

Hi Carolina,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience with us didn’t feel as supportive as you had hoped. A journey to Antarctica is such a meaningful, once‑in‑a‑lifetime adventure, and we never want any of our clients to feel anything less than fully cared for throughout the process.

We’ve reviewed your booking and correspondence in detail, and while everything appears to have been handled promptly and with care by our team, it’s clear from your review that something about the experience didn’t meet your expectations and we take that very seriously. Your perspective matters to us, and we’re committed to understanding what went wrong from your point of view so we can improve wherever possible.

We’d really appreciate the opportunity to speak with you directly and learn more. If you’re willing, please feel free to reply to our General Manager's email to you so we can resolve this together.

Warm regards,
The Eclipse Travel Team

Rated 4 out of 5 stars

Mexico Ancient Temple Tour 80% Great

The itinerary and sites we saw were fantastic. Most of the guides we had were excellent however we had one in Mexico City that couldn't speak english well and could not answer any questions. We enjoyed the character of the accommodations however the bed in the Puebla hotel was as hard as a rock.

12 December 2025
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Reply from Eclipse Travel

Thank you for your honest feedback, Lynn. We’re pleased you loved the itinerary and most of the guiding, and we appreciate you sharing the areas that could have been better as this helps us refine future trips.

Rated 5 out of 5 stars

South America - 5 country loop

We had a fabulous time and most everything was perfect!

We experienced a lot of surprises that was way above our expectations.

We loved Eco camp in Patagonia and would have been good if we had upgraded but it was all due to cost! It was great to stay inside the National Park!

We loved Peru and was so surprised that we had the permit to scale Waynu Picchu, we did it, so good 😊, thank you!
We had a fabulous time and most everything was perfect!

We experienced a lot of surprises that was way above our expectations.

We loved Eco camp in Patagonia and would have been good if we had upgraded but it was all due to cost!

Was great to stay in the National Park!

We loved Peru and was so surprised that we had the permit to scale Waynu Picchu, we did it, so good 😊, thank you!

Our favourite was Bolivia, Uyuni salt plains, so fantastic and awesome and it was such an adventure and our guide(Danny) was alot of fun.

Also the train ride from Cusco to Puno was amazing, so glad we upgraded!

Thank you Cathy for an amazing itinerary, was so seamless and stress free.

Daily breakfasts and all the transfers were great 👍 and all the tour companies were very communicative and helpful

Now for the next adventure, Africa!

18 October 2025
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Reply from Eclipse Travel

Thank you Mei - it’s wonderful to hear how many special moments your South America journey delivered! We’re so pleased Cathy could create such a seamless, stress-free itinerary, and we’re excited to help plan your next adventure in Africa.

Rated 5 out of 5 stars

Our agent Meike gives first class…

Our agent Meike gives first class service from start to finish. Meike was great at the start, giving us many options to consider for our South American trip. Then after we booked Meike kept us informed all the way, sending great detailed information and giving us terrific advice. Our trip had many moving parts, including many car pickups etc. Everything was totally professional and seamless. The Eclipse back-office team was also very good and helpful. It all added up to a crackerjack stress-free holiday.

10 December 2025
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Reply from Eclipse Travel

Thank you for the excellent feedback, Doug! We’re delighted Meike’s guidance and the team’s behind-the-scenes support helped make such a complex South America itinerary feel completely seamless and stress free.

Rated 5 out of 5 stars

"Patagonian Adventure with Bolivian Salt flats and Atacama Desert extension

"Our trip with Eclipse Travel was outstanding! From the moment we booked, the communication with our agent, Daniel, was fantastic, providing all the info we needed. The tour itself was beautifully crafted, flowing seamlessly from exploring Chilian sites of Valparaiso, Atacama Desert , Moon valley, and Bolivian Salt Flats, Argentinian lake district Bariloche and Patagonia Glaciers. Our guides was incredibly knowledgeable and passionate, making history come alive. The Lakes crossing Puerto Varas to Bariloche, hikes Laguna Torre, Mount Fitzroy in loss Glacier National park and Base towers hike in Torres Del Paine National park was a highlight—truly memorable! Everything from the hotels to the included activities exceeded expectations. We felt well-cared for, never rushed, and experienced authentic local culture. Highly recommend for a stress-free, incredible adventure!

29 October 2025
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Reply from Eclipse Travel

Thank you for such a wonderful review - we’re thrilled Daniel could bring together such a seamless and memorable adventure for you across Patagonia, the Atacama and the Bolivian Salt Flats.

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