Ecco Verde Reviews 153

I’ve been a loyal Ecco Verde customer for nearly 7 years. Apparently, that loyalty expired before my last package arrived.

So, my order got lost (Bpost fault)... I contacted customer support, and to their credit, they responded once with apologies, a generous €5 coupon for my NEXT order, and… absolutely nothing else. No refund, no replacement.

They’ve since stopped replying to my emails, which is a bold customer service strategy. If the goal is to lose customers, congratulations, mission accomplished.

Shipping fees are not correct. They sent the 0.62 kg package via DHL express, no choice was offered to change the shipping method. Original charge was $30, but then DHL sent an email saying $77.87 duty fees were due. Per DHL the company, Ecco-Verde knows these fees will be charged AND THEY HAVE THE ABILITY TO PAY THE FEE. originally the email from Ecco -Verde said they would handle the problem, BUT then they said it was my responsibility. I paid over $107.00 for shipping on a $138 product. The shippings charges need to be TRANSPARENT AND TRUTHFUL
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They don’t have telephone number to get an answer if something is wrong like my case. I contacted them already to complain about several products open and all liquid is in the box. They don’t pack well the products.
I have no answer qnswill be last time I buy to them

I’m writing this to warn anyone considering placing an order with Ecco Verde. This company took the money and never sent the order. It's not just a shipping delay — it's flat-out fraud. A friend of mine, who used to order from them regularly when the orders were processed in Italy, had a completely different experience this time. For some reason, her latest order made in Poland was routed through Austria — and that’s where the nightmare began.
Her money is gone, and so is any trust in this company.

The site may look legitimate and polished, but don’t be fooled. This Austrian branch appears to be a total scam (not sure why orders made in a different country ended up there) operation, preying on unsuspecting customers who assume they’re dealing with a reputable business.

⚠️ Spread the word so others don’t fall for the same trap.

I like to order from the shop. The packaging is reliable. The products I ordered are arriving. However, if a product is not in stock, they will wait for delivery - that's still OK.
But I ordered on February 29th, and then I had to write an email on March 12th, as the package was delayed compared to usual. I received a quick reply saying that there was a problem with a product. Then my package was sent and arrived at the package point on March 18. That's 19 days. It would have been faster if I received an email about the undeliverable product. This is the reason for the 4 stars.

I have been expecting my first delivery for 3 days, with notification that parcel will be delivered from UPS each day. Apparently the parcel travelled from Austria to my local UPS depot within 3 days, but UPS cannot manage the final 20 miles in 3 working days. I have called UPS UK customer service, been called from depot, and hoping to get parcel soon. If it ever arrives I can try Ecco Verde products....
I suggest Ecco Verde uses a different delivery company for UK - DPD?

It is the second time when I order from this website. Order arrived to Germany in 3 days. Products were carefully packed so that they won't be damaged during shipping. I will for sure order again. Great prices for good quality products.

Ordered a few times, received my products fast and had no issues.

I have ordered 6 times from Ecco Verde and it was fine each time, apart from the last one. I had Ghassoul powder in my order and unfortunately its paper bag broke and made a big mess inside of the parcel. I guess there is no eco solution to this, maybe packing such items in another paper bag?.. In general I really enjoy ordering from them, there is a good choice of cute stuff, maybe a bit pricey, but sales when you get a 10% discount are quite frequent :)