eBay Reviews 

3,687
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

First time using eBay, I didn’t check trustpilot first. Big mistake. Customer service is artificial intelligence and the call center was a joke. I thought they were a reputable website. ALWAYS CHECK T... See more

Rated 1 out of 5 stars

Payment marked “sent” but never received — 1 month without resolution (SR# 1-498617919475) My CHF 150 payout shows “sent” on 18 Sep 2025, but no funds ever arrived. I submitted my bank’s non-recei... See more

Rated 2 out of 5 stars

J'ai commandé only murdere in the building saison 1 à 3 sur la jacket c'est parquer langues française mais il n'y a sur le menue du dvd il n'y a pas les lange marqué, je suis pas contemps.

Rated 1 out of 5 stars

Just another story amongst thousands of others. Sellers, go elsewhere else. Buyers, go elsewhere else. The customer service is non-existent. You get an issue, you spend hours talking to their 'rep... See more

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1.2

Bad

TrustScore 1 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(3,687)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst biased service ever!!!!

My friend sold an electric crafting machine on ebay recently. The buyer sent an email to her private address claiming the machine did not work, and not fit for purpose. The machine was and is in full working order. As the buyers initial contact was by private email, all further communication was through this method. On the basis of 'not fit for purpose', ebay have suspended the sellers pay pal account and told her she must stand the cost of the machines return. On speaking to them, ebay claim that under the online selling rules the buyer is entitled to return the item as its not suitable for her needs, therefore not fit for purpose. Additionally, they won't comment on the statement sent to them by the seller. As the buyer has used the machine and its not faulty and is a second hand item you would expect the buyer to have to suffer the consequences of her own buying errors. Not at all, it seems that ebay have a very biased view and have reached this decision based only on 'not fit for purpose' by the buyer who initiated the private emails. There is no appeal facility in this circumstance. Words can't describe how appalled I am with this service. So, sellers BEWARE of EBAY!!!!

7 May 2016
Unprompted review
Rated 1 out of 5 stars

ebay is linked with paypal

if you buy anything from ebay, which I have done and trusted over 7 years, now you have to pay the seller over pay pal. Paypal gets all your cc/dc details, address and steals every single bit of money first in small amounts, that you don't notice, until its 3000 every 2 days for points for a treasure game??? .
paypal has taken 3000 every month from my account , my husband´s account and his company account. we have had to cancel all credit cards, so embarrassing for my husband and me, if we go to a restaurant we have to pay in cash
.

8 December 2015
Unprompted review
Rated 5 out of 5 stars

Great

Ebay is a great site, fun and good buys. Yes things go wrong but I have always found ebay understanding. I love it!

2 September 2013
Unprompted review
Rated 1 out of 5 stars

Easy to be scammed

I bought a Ralph Lauren bag in London 2 years ago and loved it but it got stolen on a French subway. Not the subway snadwich though. Ugh. Anyway I bought the bag and the bottom was like cardboard underneath the material that wass falling apart and the RL logo was printed on as a badge as if it were from Vistaprint or something. Should of bought it in n RL London store. And again French customer service wnet into denial.

9 May 2013
Unprompted review
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