EasyTerra Reviews 

746
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were unhappy with their experience overall. Many customers reported unexpected additional costs and charges that were not clearly communicated during the booking process, leading to significant financial frustration. People frequently encountered issues with payments, including unexpected deductions and problems with credit card acceptance at the rental desk, even when cards worked elsewhere. Reviewers also expressed dissatisfaction with the service, citing instances where bookings were not honored, cars were unavailable, or they were pressured into purchasing expensive additional insurance. However, some customers also noted positive aspects, praising the website for being clear and intuitive, and finding the platform efficient and professional. A few other people also felt that the service provided great coverage and was affordable, with some having consistently good experiences over several years.

What people talk about most

Price

Clients share negative opinions on price, frequently reporting unexpected and hidden charges that... See more

Service

People report ambiguous experiences with service, with some customers describing it as unbelievably bad and... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with some finding it easy to book a car.... See more

Payment

Users describe negative interactions with payment, often reporting unexpected charges and issues with booking... See more

Website

Reviewers highlight ambiguous aspects of the website, with some finding it very clear and intuitive for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Not terminal pickup - it was off airfield and no shuttle. To add insult there is then a surcharge for late pickup. None of this detail was provided in the booking confirmation or voucher. Just avoid... See more

Rated 1 out of 5 stars

Booking is easy but if you want to change you have to call, can’t do it on the website. Calling will cost you an hour cause your on hold. The extra costs of extending they charge on my bank account wh... See more

Rated 1 out of 5 stars

Don't use this company. They charged my card and confirmed my booking then 4 days before departure emailed me oops we weren't able to book that car for you. Unbelievably bad service.

Rated 1 out of 5 stars

Absolutely appalling customer support. They sent an email shortly after I booked my car to say my booking couldn’t be completed only to later charge me the full booking fee and refuse to take my calls... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

EasyTerra Car Rental is an independent online car rental comparison agency. We compare the rates of well known international brands and combine them with the results of smaller local players, resulting in the best deals for everyone.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

746 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.3

All reviews

(746)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

Be careful with this site

Be careful with this site. I had a bad experience, rental car pickup changes location after you introduce payment details and then there is no way to correct it. Bad contact center that does not sole their own issues. Easy but not for the customer

12 August 2020
Unprompted review
Rated 1 out of 5 stars

SIMPLY DISGUSTING.

SIMPLY DISGUSTING.
it's unbelievable to read that Palermo = Mafia and other unsane description.
Unacceptable.

7 August 2020
Unprompted review
Rated 5 out of 5 stars

Great car hire company

Great car hire company. Easy to use website with a good filtering system. I especially like the worry free filter. Also a good cancellation policy which is quick to refund. Overall very impressed and will continue to use in the future.

12 June 2020
Unprompted review
Rated 5 out of 5 stars

Easyterra is my favorite booking…

Easyterra is my favorite booking platform for rental cars. Not only for holiday cars but also business trips. I like the online portal where you can see your rental history and download invoices and vouchers

18 May 2020
Unprompted review
Rated 5 out of 5 stars

Very good service and good rates.

Very good service and good rates.
They had a crash in their site a few weeks ago, but that's the first time in many years I have been using them and got a discount voucher for the inconvenience.
Surprisingly good Service on the phone when needed.

16 March 2020
Unprompted review
Rated 1 out of 5 stars

So bad experiance

So bad experiance, summer tier on cars rentin Gneva airport in the winterperiod as standard - What the F... so unproffesionel handel - I will never used Easyterra again, they don't stand up for their responsebility!!

12 March 2020
Unprompted review
Rated 1 out of 5 stars

Absolute scammers and liars

Absolute scammers and liars. I paid for a reservation that said “young driver surcharge included” and when I turned up to the car hire they made me pay extra for the young driver (I’m 24).

What’s more when I called customer arrive they did nothing even though I showed them screenshots of their OWN website clearly saying young driver surcharge included, they made me wait 15 minutes and then said to call another department another day.

Absolutely pathetic scammers.

22 February 2020
Unprompted review
Rated 2 out of 5 stars

I use easyterra really a lot

I use easyterra really a lot. However, I have noticed that the quality of service went down hill over the past 12 months. More often than ever before, I have issues where rental agencies do not deliver what they promise and easyterra as a brooker seems not to care though I understand that under EU law, easyterra has a "duty to care". Also the phone number seems to be inactive... so after sale service is poor!

24 January 2020
Unprompted review
Rated 5 out of 5 stars

Smooth experience

Making the order was an easy and quick process, the price was fair, and the overall experience was very positive.

24 January 2020
Unprompted review

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