Owing to my retirement, I am no longer using their services, I have had to close my business website and emails, but I feel that I must give them a 5 star review. I have been with them for 25 years... See more
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See what reviewers are saying
I've been a loyal customer of Easyspace for over 10 years and each and every time i have needed help (support) each and every agent has been so helpful Thanj you 'all'
Terrible webpage design. If I want to access spam emails on my account I need to click/enter 10 different details. Web address, "Control Panel", username, password, "Login", MFA request, useless pop-u... See more
Easyspace created our local society's website, from content provided by me. Great final result. This after meeting their stated, and good, timescale once the project started, always being readily avai... See more
Company replied
Company details
Written by the company
Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.
Contact info
6 Atlantic Quay, 55 Robertson Street, G2 8JD, Glasgow, United Kingdom
- 0370 7555088
- orders@easyspace.com
- www.easyspace.com
4.4
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy and effective service
I had issues using the website but the online chat and subsequent phone call solved all issues in a speedy and effective manner
23 June 2023
Unprompted review
Reply from Easyspace
Hi Theresa,
Thank you for taking the time to share your experience.
I am pleased to hear that your query was resolved quickly, keeping things nice and simple.
If we can be of any further assistance, please get in contact with the team and they will be happy to help.
Thanks,
Hugh
Hat tip to Easyspace Technical Support
I work for myself and use my email account for both personal and professional purposes. A double headache, then, when it gets hacked. Technical support at Easyspace were sympathetic, accurate and proactive. They walked me through the process, resolved the problem and had me back online in an hour. I couldn't fault their service.
14 July 2023
Unprompted review
Reply from Easyspace
Hi Phil,
Thank you for taking the time to provide some feedback regarding the assistance received from our Technical Support team, it is greatly appreciated.
Having your emails hacked is a headache, but I'm glad to hear that the team were on point and have managed to resolve the issue as quickly as possible.
If we can be of any further assistance, please get in contact and the team will be happy to help.
Thanks,
Hugh
Technical support is very good
Technical support is very good, with a fast response time and an actual UK telephone number to speak to a real person. Regarding sales and renewals, I speak to the same knowledgeable account manager each time I call which saves time and hassle when looking for the best package to suit my needs. Overall, excellent service.
5 July 2023
Unprompted review
Reply from Easyspace
Hi Gordon,
Thank you for taking the time to provide feedback regarding the team, it is appreciated.
As they say, time is money, and I am pleased to hear that the Easyspace teams are on point and make life that little bit easier.
If we can be of any further assistance, please get in touch and the team will be happy to help.
Thanks,
Hugh
Helpful and knwoledgeable team
12 July 2023
Unprompted review
Reply from Easyspace
Hi Oussama,
Thank you for the feedback.
We are always on hand and should you require any further assistance, please get in touch.
Thanks,
Hugh
Been with them for years
Been with them for years - With IT things go wrong, but the customer service is really good and they keep at it until solved.
8 July 2023
Unprompted review
Reply from Easyspace
Hi Christine,
Thank you for the feedback, and we are grateful for your custom over the years.
We have you covered when it comes to any technical issues, and should we be able to assist in the further, please get in contact and the team will be happy to help.
Thanks,
Hugh
Helped on techy problem
Discovered emails to Gmail addresses were bouncing and being treated as spam.
Easyspace support provide all the necessary parameters to insert in a DNS record to validate my email.
Quick and helpful response, with the problem fixed in a few hours once all the various servers around the world had my updated records.
14 July 2023
Unprompted review
Reply from Easyspace
Hi Christopher,
Thank you for the feedback, it is greatly appreciated.
Recent changes to the way Gmail handle emails have caused a headache, with some emails being rejected. I am pleased to hear the team were able to resolve this issue quickly for you.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Loyalty has been earnt through good…
Loyalty has been earnt through good performance
I have been using EasySpace for 9 years and have always found them very helpful and able to resolve any issues I have quickly and efficiently
1 July 2023
Unprompted review
Reply from Easyspace
Hi Roger,
Thank you for your feedback, and we greatly appreciate the loyalty over the years.
We are always on hand, 24/7 365 days a year, to help.
If we can assist further, please get in contact and the team will be happy to help.
Thanks,
Hugh
Brilliant live chat at the weekend …
Once again I got help from easy space but this time at the weekend with their online live chat. A real person typing responses. Quick and easy.
Excellent service as always.
15 July 2023
Unprompted review
Reply from Easyspace
Hi Dominique,
Thank you for taking the time to share your feedback.
Can confirm there are no robots here, all real people just waiting to help.
If we can assist any further, please get in contact and the team will be happy to help.
Thanks,
Hugh
Friendly, Helpful, and knowedgeable
Friendly, helpful, knowledgeable staff.
10 July 2023
Unprompted review
Reply from Easyspace
Hi Julian,
Thank you for the feedback.
If we can assist further, please get in touch and we will be happy to help.
Thanks,
Hugh
A Long Standing Customer
I've been with Easyspace now for well over 15 years. I once moved away to a cheaper service but found I only got what I paid for and moved back again after a year. For the most part I never have to talk to tech support because everything just works, but I had some problems recently sending emails to gmail and they were able to sort things out in minutes. Chat support is great, agent responds quickly and is always courteous, knowledgeable and has never failed to resolve my problem. I don't see myself moving my domain away from Easyspace anytime soon.
17 July 2023
Unprompted review
Reply from Easyspace
Hi Mike,
Thank you for the feedback, and for coming back to us.
We are always happy to help, no matter how small the problem is, the team are on hand to resolve the issues.
If we can be of any further assistance, please contact the team and we will be happy to help.
Thanks,
Hugh
easyspace's service does what it says…
easyspace's service does what it says with a minimum of fuss. It was easy to change to them after my then ISP did not have a service where I moved to. The spam filtering works well and it's simple to manage. Technical questions posed to the helpdesk are answered quickly and things sorted out.
14 July 2023
Unprompted review
Reply from Easyspace
Hi Roger,
Thank you for taking the time to share your experience.
We are always on hand to help and should you require any further assistance, please get in touch with the team.
Thanks,
Hugh
Reply from Easyspace
Hi Alan,
Thank you for the feedback.
If we can be of any further assistance, please get in contact and we will be happy to help.
Thanks,
Hugh
Quick problem solving
We got a quick solution to our problem. It was not need to call or follow up further. The advisor was great.
4 July 2023
Unprompted review
Reply from Easyspace
Hi Lori,
Thank you for your feedback, it is greatly appreciated.
It says it in the name 'Easyspace', we like to make things easy.
If we can assist nay further, please contact the team and they will be happy to help.
Thanks,
Hugh
I just lost £121.96 from Easyspace
I just lost £121.96 from Easyspace. I prefer to pay for my account renewal over the phone and I have not got auto renew set on my account, and always have paid over the phone. I no longer wanted to use their services anymore, my account was not set to auto renew ( I've had trouble logging into my account for years), but they took 2 years domain name and hosting out of my bank account and said that I had set up auto renew!!! I hadn't and I can't get a refund from them either. Their service is awful. I had to stop using their email as my inbox was full of spam, when I complained I got anti spam added- this was worse as I still got spam, but I lost a load of important emails. They are good though at trying to get more money out of customers ; pay more money for 'secure hosting' e.t.c. So thanks Easyspace for taking £121.96 out of my account. I still don't want to use your services !
4 July 2023
Unprompted review
Reply from Easyspace
Hi Claire,
I am sorry to hear of the experience in relation to the renewal of the packages on the account.
We have located the account, and we are currently in contact with yourself to resolve the issue.
Regards,
Hugh
update of SPF, DKIM & DMARC data support
I was helped with a support issue about updating my SPF, DKIM & DMARC information, they gave me clear directions and checked my input of that data onto my NAMESERVERS, the support worker was very good and we talked via the live chat on the website.
26 June 2023
Unprompted review
Reply from Easyspace
Hi Matt,
Thank you for taking the time to share some feedback on the recent contact with our Easyspace support team, it's much appreciated.
I am please to hear that the support team were able to assist with the updating of the mail records.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Excellent customer support
I have been an Easyspace customer for domain and emails for over 10 years and find all aspects clear, trouble-free and efficient. On the rare occasions I need help - such as Gmail recently blocking emails because of a new technical hurdle at their end - I have always found the Easyspace online support chat facility to be responsive almost immediately and that the human at the other end comes up with a solution to whatever the issue is in a friendly and most helpful way.
22 June 2023
Unprompted review
Reply from Easyspace
Hi Andrew,
Thank you for the feedback regarding your recent interaction with our team.
I can 100% guarantee you will always get a real human at the end of the phone or chat, and this is something which we pride ourselves in.
I am glad to hear that the email issue was resolved swiftly and should you require any further assistance, please get in contact with the team and we will be happy to help.
Thanks,
Hugh
Very helpful support team
I have been with Easyspace for my website hosting a long time, but recently had problems with my email so decided to transfer it to Easyspace. The online support team were so helpful in setting that up for me, and it was all done very quickly. Excellent service as always.
1 June 2023
Unprompted review
Reply from Easyspace
Hi,
Thank you for the feedback, it is much appreciated.
I am pleased to hear that we were able to resolve the mail issues and got things back on track.
If we can be of any further assistance, please contact the team and we will be happy to help.
Thanks,
Hugh
THe online chat was quick to respond
THe online chat was quick to respond. They were able to respond to my problems. Very polite and understood my issues. nothing was too much trouble. we resolved the matter.
26 June 2023
Unprompted review
Reply from Easyspace
Hi Carole,
Thank you for taking the time to share your experience with us, it is much appreciated.
I will pass your thanks on to the team and should any further issues arise, please get in contact and we will be happy to help.
Thanks,
Hugh
I was super impressed with the online…
I was super impressed with the online chat I had when it came to reducing the cost on my easyapace renewal. I was guided and given options to renew with a solution that suited my requirements! Thank you Easyspace you keep me as a customer for sure!
21 June 2023
Unprompted review
Reply from Easyspace
Hi Michelle,
Thank you for taking the time to share your experience with my colleague on our Live Chat, it is appreciated.
I am glad to hear that we have been able to reduce the costs on the account, and offer a new package with better suites your needs. I will pass your comments on to our sales and renewals agent, who was happy to help.
Thanks,
Hugh
I was snarled up with sending to gmail…
I was snarled up with sending to gmail and could not fathom gmail's advice written in gobbledegook. The easyspace team made the changes for me by changing the DKIM value. I single phone call did the trick. Great service.
21 June 2023
Unprompted review
Reply from Easyspace
Hi Philip,
Thank you for the feedback regarding the help provided by our technical support team.
It is nice to hear that we have managed to do things the 'Easy' way and made life that little bit simpler when it comes to the technical jargon.
If we can be of any further assistance, please get in touch and the team will be happy to help.
Thanks,
Hugh
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