easyfinancialReviews 

1,055
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 590 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, informative, and helpful, making the process easy to understand and stress-free. The service is consistently described as efficient and quick, with many appreciating the smooth and fast loan process. Reviewers also highlight the outstanding customer support, noting the kindness, understanding, and problem-solving abilities of the representatives. However, some people were dissatisfied with the payment process, experiencing delays in receiving funds or issues with e-transfers. A few other people also felt that the interest rates were excessively high, leading to situations where the amount owed increased despite regular payments. Some reviewers also mentioned issues with communication regarding loan details and felt harassed by frequent contact when payments were due.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the quick and efficient process, with some... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for being polite,... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and easy funding after... See more

Price

Customers consistently express strong dissatisfaction with the pricing, citing extremely high interest rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Process was quick and efficient. Agent explained everything step by step and made sure I understand what I was getting into and also told me all the other benefits attached to the application. She als... See more

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well.... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.1

All reviews

(1,055)

639 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I phoned today to inquire why I still…

I phoned today to inquire why I still have a balance on my account, after
paying 18958.99$. Sankeit helped me pay off the balance today over the phone. He helped relieve my stress levels over this issue.

30 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Kathrine, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Sankeit helped me so much during my…

Sankeit helped me so much during my phone call when I needed help with my loan. He was very helpful

28 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Deziree, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We also appreciate Sankeit very much.

Rated 5 out of 5 stars

Knowledgeable and Helpful Associate

Amit is knowledgeable about the services and options Easy Financial provides. He patiently answered any questions I had and assisted me with an ongoing issue I had with my local branch.

25 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Adrian, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

The lady who I spoke with was so kind…

The lady who I spoke with was so kind and understanding! Great employee went above and beyond to help me. You don’t see that much nowadays so I really appreciated her kindness.

21 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Kayla, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

This review is for Sankeit

This review is for Sankeit. He has been very helpful and patient while explaining everything to me. He very well explained me the balance amount on my profile, interest charges, loan insurance and principal amount, and helped me in loan closure. He is calm, patient and polite. Thanks Sankeit.

20 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Muskan, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We too think Sankeit is very polite and we are happy you felt the same.

Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company, borrowed 3700$ and have been making on time weekly payments every week of 60 dollars for a year. Looked at my balance and only 500 was paid for. Understandable that I signed for a higher interest rate of 35% because at the time I needed the money and this was all that was available. But now upon calling them and requesting my documents I apparently signed for additional insurance that was not properly explained to me and I didn't even know about.

When I contacted their customer service, they're only response was " but you signed sir ". Truly despicable people. Definitely learned a hard lesson but praying on people is absolutely Horrible.

18 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Excellent customer service from Sankit

Excellent customer service from Sankit. He is very polite, efficient and professional.
He is very helpful. I had a great experience with this call.

18 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Vina, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Involved personnel were very thorough…

Involved personnel were very thorough in accurately reviewing my needs and financial situation are then providing best options for me.

17 April 2026
easyfinancial logo

Reply from easyfinancial

Hi William, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

The lady named Arvinder is amazing

The lady named Arvinder is amazing. She took care of me and helped me very professionally and made me feel very comfortable in doing so, I couldn’t have asked for better service from her.

16 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Cody, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! She would love your feedback and we too also think she is amazing.

Rated 5 out of 5 stars

Arvinder

Arvinder, she is good and listened very carefully. and he is very helpful.

15 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Manroop, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Do NOT use this service

Do NOT use this service! Paying them 500$/month and my principal hasn’t budged,in YEARS !This is a trap you have a very very hard time getting out of,if I knew then what I know now,I NEVER would have even CONSIDERED! this awful loaning institution,if I stop one poor soul from this endless cycle of paying it “down”, but seeing no progress on the bottom line,writing this review was worth it,haven’t missed a single solitary payment in four plus years as well,don’t get sucked in like I did!

16 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Mary was very nice explained everything…

Mary was very nice explained everything to me through n through I was very pleased with her. Thank you again Mary.

13 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Tammy, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Efficient and Caring

The efficiency of the proces that helped me when I really needed that help. Staff is so kind and professional, especially Dina.

12 April 2026
easyfinancial logo

Reply from easyfinancial

Hi Miguel, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Simone was awesome

Simone was, is amazing and very friendly and understanding and during the times we are in she went above and beyond. thank you so much.

24 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Mike, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

Watch out

This Company that goes hand and hand with Spring Financial did a very bad move with my credit rating. It dropped 25 points due to a lie.
I was under the assumption that I was told the interest rate would be 9.99%
But it was 36%,
Of course I declined based on this lie, but the damage is done with my credit rating.
Horrible Horrible experience

4 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 1 out of 5 stars

This financial institution they are…

This financial institution they are thieves and not competent in what they are doing a complete lies and they don't even go by the documents but to cheat you and add extra to what you're not supposed to pay. Be care about them. They don't mean what is written In the documents. Stay away

21 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 1 out of 5 stars

They say they approve all credit types…

They say they approve all credit types , but they don’t even respond to emails or phone calls and wen u finally get ahold of someone they deny you instantly, if your younge and still working on building credit don’t waste your time

2 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

the best

They have been my helper, and I really appreciate them for helping people all over Canada, very understanding and may God continue to let this business grow to the next level.

12 December 2025
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Aslam, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

So i took a very small loan of 6100…

So i took a very small loan of 6100 total. Yes i missed a few oayments that were defered. She said ot added about 1800 intrest. Ok fine but i made 21 payments which come to total of 5700 and they are saying i still owe more then what i originally started with after almost 3 years of paying. I will never do any bussiness with them again or easy home which i have been a customer of for years. Since they are connected to this scam of a lender. They rip off the people who are in a bind for the moment. DO NOT DO BUSSINESS WITH THEM. AND DONT WRITE SAYIMG TO CALL I ALREADY CALLED AND U STILL TRYIN TO SAY THE SAME THING. TOILET PAPER MATH IS WHAT UR DOING.

1 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

I have a question about this company

I have a question about this company
Company said I was approved for 3 thousand but they want me to pay a hundred and fifty up front anybody else been throug this, is this legit or a scam?

31 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

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