Useless, I ordered an item and was told it would be delivered on March 26. I am still waiting for it. Each time I call i am told it will be delivered the next day but nothing. I have emailed them with... See more
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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In stock on the phone but...
I purposely phoned on the day to ask if what I wanted was in stock, the telesales said there was two in stock so I ordered and paid online, only to be told afterwards it wasn't in stock, I wasn't impressed with the customer service
17 February 2025
Reply from EasyEquipment
Thank you for bringing this to our attention.
We sincerely apologize for the confusion and the inconvenience this caused. It’s certainly not the experience we want for our customers. This situation has been reviewed to make sure it doesn’t happen again.
We can assure you that your concerns are being taken seriously. This has been escalated to our team, and we are continuously working to improve better.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
It's very bad quality and service I buy…
It's very bad quality and service I buy baneni it's fault I send .back to fixe or change nevers answered or replied or send bag or refund .
21 January 2025
Reply from EasyEquipment
I appreciate your honest review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future. If you have any further questions or concerns, please don’t hesitate to reach out. We hope to have the opportunity to serve you better next time.
Best Regards,
Easyequipment
Reply from EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
I needed a feyer next day and their…
I needed a feyer next day and their promise was kept.Delivery guys were polite and courteous .Thank Yo
12 February 2025
Reply from EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
Reply from EasyEquipment
Thank you for sharing your positive experience with us.
We look forward to seeing you again for yet another outstanding experience.
Best regards,
Easy equipment
broken light
11 February 2025
Reply from EasyEquipment
Thank you for bringing this negative experience to our attention.
, and we sincerely apologize for the inconvenience you experienced due to the broken light on the food warmer. We understand how important it is to have all equipment functioning properly to ensure a smooth experience, and I regret that we fell short in this instance.
With the solutions offered, we hope to be able to make amends.
Again Thank you for your feedback, it helps us make necessary improvements to prevent such occurrences in the future.
Best regards,
Easy equipment
Awful
Ordered an item back in Jan, weeks have gone by and still nothing. Was told the item was damaged and would be refunded… 2 days past and the item turned up.. damaged. Still awaiting a refund
24 January 2025
Reply from EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
Best regards,
Easyequipment
Good I’m happy
21 January 2025
Reply from EasyEquipment
Thank you for sharing your positive experience with us.
We look forward to seeing you again for yet another outstanding experience.
Best regards,
Easy equipment
Excellent customer service.
3 February 2025
Reply from EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
Great service
Delivered at a time that suited us. The delivery drivers were very helpful.
29 January 2025
Reply from EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
Great service
Seen what I wanted ordered it got and fitted it same day perfect, works great at a fraction of the cost of others
10 January 2025
Reply from EasyEquipment
Thank you for sharing your positive experience with us.
Your 5-star rating is a constant reminder of why we enjoy what we do and makes our days brighter. We'll keep working to deliver amazing customer service and products so that every encounter with us is unforgettable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
We liked the price and the product…
We liked the price and the product looks excellent.
The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a considerable distance.. so mostly a delivery problem. Easy Equipment did keep us informed throughout
28 January 2025
Reply from EasyEquipment
Thank you for your feedback!
We’re glad to hear that you're happy with the price and the product itself. We sincerely apologize for the delivery delay and the inconvenience caused by the kerbside delivery. We understand how challenging that can be, and we appreciate your patience.
We're also happy to hear that our team was able to keep you informed during the process. We'll take your comments into consideration as we continue to improve our service.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
Poor delivery service
Fortunately, the product was fine but the delivery service was very poor. The packaging was seriously damaged with the sink hanging out of the box and the corner protection lost in transit. The terms state you have to check the product isn’t damaged on delivery but the driver refused to stay even for me to have a quick inspection to check it wasn’t damaged and just walked away. Not sure I would risk that experience again.
24 January 2025
Reply from EasyEquipment
Thank you for sharing your experience with us. We’re glad to hear the product itself was fine, but we sincerely apologize for the issues with the delivery service and packaging.
It's concerning that the driver didn't allow you to inspect the product, and we understand how frustrating that must have been.
We take your feedback seriously and we commit to taking time to review this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, we hope this won't stop you from allowing us to serve you better next time.
Best regards,
Easy equipment
Absolutely brilliant
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week.
I also bought a deep fat fryer, again the guys were super helpful, I cannot fault this company. Outstanding service thank you 🙏
20 January 2025
Great to order delivery was on time…
Great to order delivery was on time spot on for a business this no stress order and no issues first time using this company the price that was perfect for
My budget will
Use this company in the future and will recommend to all my friends and family
16 January 2025
Last minute and they really helped me…
Last minute and they really helped me out. Great job
14 January 2025
Griddle broke as soon as it was…
Griddle broke as soon as it was delivered returned over a month ago and still heard nothing joke of a company
9 December 2024
Reply from EasyEquipment
Thank you for bringing this negative experience to our attention. We appreciate your honest review. We regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
Best regards,
Easyequipment
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