This company also trades under the name Blais1817 who sell bicycles. I ordered one but have no tracking details and their phone number and email address are phoney. They use Shopify for payments, etc.... See more
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Smooth transaction
Great service from start to finish .Goods delivered on time .the product is as described and functioning as it should .would recommend
10 June 2024
Reply from EasyEquipment
Hi Pizzaza,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Product Arrive in Time
10 June 2024
Reply from EasyEquipment
Hi Keshar,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
The delivery guy was very friendly and…
The delivery guy was very friendly and helpful and helped me place the equipment In the required place 😊
20 May 2024
Reply from EasyEquipment
Hi Gary,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Right from ordering to delivery the…
Right from ordering to delivery the service was excellent
6 June 2024
Reply from EasyEquipment
Hi Simon,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Ordered a pannini hot press after 2…
Ordered a pannini hot press after 2 weeks I called the company regarding delivery the member of staff I spoke to made no sense whatsoever and mentioned that is was company policy to hold items for a period of time even though the order was paid for imedideatly! I was promised a call back from accounts which never happened.
Anyway the press was delivered 2 days later I had not read the reviews on this company until after ordering so when the machine came I opened it while the driver was still on site to my amazement the thing appeaed perfect the only part I didn't check was the two plugs on taking them out of the bubble wrap both plugs were smashed beyond use
On a positive note the press workes very well however I would not have the confidence to use this company again.
5 June 2024
Reply from EasyEquipment
Hi Lisa,
Thank you for sharing your experience with us. I'm sorry that we failed to meet your expectations of us and provide timely communication regarding the status of the order.
I understand your concern and disappointment with the delays in the delivery of your order and receiving it with the damaged plug. Rest assured that we'll work on these opportunities to provide you with the exceptional service we're known for. I have forwarded your concern to our D&R team to assist you with the damaged plug.
Thank you for your patience and understanding as we navigate this situation together. If you have any other questions or need clarifications, feel free to contact us again.
Best Regards,
Eithan W.
Customer Service Manager
Reply from EasyEquipment
Hi Mr. Carney,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Awful company
Advertising products that are out of stock for next day delivering and can’t even inform customers .second time this has happened to us
4 June 2024
Reply from EasyEquipment
Hi Simon,
Thank you for sharing your experiences with us. I understand the importance of a timely update for you and your business. I regret that we failed to communicate your order status to you. I apologise for the inconvenience this has caused you.
We always appreciate the feedback of our customers, whether good or bad, as it will help us improve and give excellent service to our customers. We cannot do it without your help. Rest assured that we will work on these opportunities to serve you better with your next purchase.
Best Regards,
Eithan W.
Customer Service Manager
Pot customer service
The product isn’t what I needed, and have called, emailed for details how to return item, it’s in opened, have had no response from them, I will raise it with my bank to get a refund.
3 June 2024
Reply from EasyEquipment
Hi David,
Thank you for bringing this to our attention. I'm sorry to hear that no one has yet responded to your return request.
I have already endorsed this to our aftersales team. Someone from our team will contact you within the day.
Thank you for your understanding.
Best Regards,
Eithan W.
Customer Service Manager
Good replacement service. first item sent was faulty but…
The first item sent was faulty but swiftly replaced.
10 May 2024
Reply from EasyEquipment
Hi Michael,
Thank you for sharing your experience and your feedback. I'm so sorry that you initially received the goods damaged. While we do our best to ensure quality, incidents can occur during storage or transit.
Nevertheless, I'm glad you received the replacement in satisfactory condition. We're hoping to serve you better with your next purchase.
Best Regards,
Eithan W.
Customer Service Manager
Bought a few dishwashers and not long…
Bought a few dishwashers and not long out of warranty 2 broke down. Easywash were not able to get the parts required to fix either of them so had to buy new dishwashers! They simply are not interested in helping. They told me to try a DIY store for the parts!!
5 June 2024
Unprompted review
Reply from EasyEquipment
Hi Russty,
Thank you for sharing your feedback with us. I understand your disappointment in expecting these parts to be available when your unit starts acting up. I'm so sorry for any inconvenience this has caused you.
Our warehouse team strives to maintain adequate stocks of parts, but availability can be impacted by factors such as demand and sourcing from overseas manufacturers. As a result, ordering and delivery times may vary, sometimes taking weeks or even months.
I truly appreciate your patience and understanding in this matter.
Best Regards,
Eithan W.
Customer Service Manager
Ordered a new salad fridge with glass…
Ordered a new salad fridge with glass surround,
great product and agreat price.
Becca Martin sorted a small issue out quickly and without fuss
Can recommend
28 May 2024
Reply from EasyEquipment
Hi Andrew,
Thank you for your wonderful review! It's fantastic to know that you're happy with both the product and the price.
Our team strive to provide excellent service, and your positive feedback is truly appreciated.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
The Company name says it all
The Company name says it all. Easy to contact, easy to order easy to deal with.
28 May 2024
Reply from EasyEquipment
Hi Richard,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manage
Reply from EasyEquipment
Hi Bartley,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manage
Check the terms and conditions, really, no guarantee of any sort of quality of product or upholding any standard. Email thread of 100+ emails to get one dishwasher fixed, you don't want this stress.
What went wrong? Everything. How can the company improve? Care about the customer.
They have a disclaimer for every little thing possible to never be held to any standard, and by standard, I mean functional.
5 months to get a dishwasher fix and 100+ emails during that period, they can't even order the correct parts for their own machine for christ's sake and takes 2 weeks just to 'check' and 'label.' Mind you, just the 'ordering the part' aspect took a whole month.
They also have a seperate manufacturer probably on the other side of the world, a seperate third party engineer company and none of them bother to speak with each other and so you can guarantee any warranty process will take a damn long time.
Trust me on this, the stress and the length of time it takes to fix the machines, which by the way stopped working after a measly two months, you lose more money than you gain in a commercial business using their machinery.
Expectations: Expect to be told 'please wait while we check on this for you, we'll be in touch'
'We are currently contacting the manufacturer about the situation.'
Whoosh, a week goes by
'We are doing our utmost best to pursue this matter and will keep in touch'
Whoosh, oh look, a month has gone by.
I have never experienced such an utterly irresponsible company that doesn't take the slightest responsibility for anything and dealt with such a stressful experience for any product or service I have ever purchased.
Really, spend a bit more because it's absolutely not worth it and I'll never get that time back basically spending 2 hours a day 3 days a week for 5 months chasing it up and they make it sound like a fix is around the corner at every juncture.
31 May 2024
Unprompted review
Reply from EasyEquipment
Hi,
We deeply apologise for the distressing experience you've encountered with our service and product. It is clear that we have fallen short of the high standards we set for ourselves and, more importantly, the standards you expect and deserve. Your feedback is incredibly important to us, and we are truly sorry for the inconvenience and frustration you've endured.
We understand that the lengthy repair process, coupled with the communication breakdown between our teams and the manufacturer, has caused significant inconvenience and frustration. Rest assured that we'll review everything that happened with your ticket and take the necessary action to improve our service and efficiency to prevent such issues from recurring.
Thank you for your patience and understanding throughout the process.
Best Regards,
Eithan W.
Customer Service Manager
all good and delivered safely
24 May 2024
Reply from EasyEquipment
Hi Bartley,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Reply from EasyEquipment
Hi Callum,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Arrived late, doesn’t match description
Ordered for next day delivery, they didn’t send out on time so it arrived late
The fryer I ordered doesn’t match the description as it states it can cook in large batches which the staff agree it cannot, it also claims it can get back up to temperature quickly between batches which the staff agree it cannot as it took 15-20 mins which at an event caused major delays and queues. The description still hasn’t been edited and the staff have no clue either and the responses have been pointless
2 May 2024
Reply from EasyEquipment
Hi Malaika,
Thank you for your feedback and for bringing this matter to our attention. I'm sorry to hear that your fryer has failed to live up to your expectations, as we advertised.
Please know that your feedback is incredibly valuable to us as we continuously strive to improve our products and services to better meet your needs. I'll be forwarding this to the management to re-evaluate and update the advertised function and performance of our doughnut fryer.
Thank you for your patience and understanding.
Best Regards,
Eithan W.
Customer Service Manager
Great price and fast delivery
1 May 2024
Reply from EasyEquipment
Hi,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Good price and on time delivery
20 May 2024
Reply from EasyEquipment
Hi Jun,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Very efficient business
29 April 2024
Reply from EasyEquipment
Hi Mr. Thompson,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
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