Eastbay Reviews 

Well I shoulda read reviews first... You all got me scared now hahaha I ordered shoes and within 10min the transaction went thru and got an email with tracking number and it says they will be here by April 1st.... I ordered on the 23rd and ot processed on the 23rd also so cross your fingers for me ppl... Also ive checked the tracking number and nothing has popped up yet so we will see

Ordered shoes, the wrong size was sent to my house twice. After the last return I got a generic email stating my credit card was refunded. No explaination.... WOW will not be using them in the future.

Shoes were not brand new and quality seemed cheap for $150 brand name shoes. Not 100% sure if authentic. Possible scammers within the employees maybe? Idk!!!! Do Not Order Anything

Buyers BEWARE Eastbay is not following legal protocols when I was offered a refund which was specific email stated: "We got your return merchandise, so thank you!

Just to let you know, we applied a credit to your original payment method(s)." They are now denying this request. When asking for the representative name of who was saying this would not happened the service representative refused to give me the first and last name of whom he was speaking to in the resolution department. I am following up with a complaints to the Better Business. Absolutely shameful!

I purchased a pair of air max 97 on Feb 19 and didn’t check the reviews until Feb 23. I was so scared, I thought I was going to get ripped off. They came in today (Feb 25) and they were in perfect condition and in the size I ordered them in. I am satisfied with my experience with Eastbay.

I will not be buying anything from Eastbay ever again. They do not provide tracking numbers for items and even though my item did not ship they will not cancel the order. I'm very frustrated with their antiquated system and not well informed customer service reps. I am very disappointed. I brought an item from them before and it took forever to ship and again there was no tracking information. I tried to order again thinking that maybe it was a one time mistake but that's not the case.

The goods arrived not new, and not the size that was in the order. The store did not issue a refund. Beware of the store

I bought a pair of sneakers. They didn’t fit. I returned them and got them back saying they are not accepting them because they are used. So the shoes they sent me- they claim are used. Do not buy from them!!

I ordered a pair of shoes for my hubby. I did not have one single problem!!! I was very hesitant because of the other reviews, but I’m so glad I chose to! They are perfect!

nike air max gold black red shoes 10 sizes
in stock but when you put in basket its unavailable every size been going on for a month some days 2 sizes next day 10 different sizes talked to 4 managers in 2 weeks did 0 to resolve its literally like talking to a child to resolve this issue the worst Management team ever. Your customer service is a 0 out of 10 like the Management at East bay and I am being serious. Please fix you business.

I received a notification that my package was delivered. I happened to be right outside when it was supposedly delivered but the was no delivery. I contacted customer service who gave me guidelines for filing a lost package. I checked every box and have held my end of the bargain. They haven't contacted me since though I have reached out multiple times. Don't order from them unless you're up for being swindled. Wish I checked their reviews before ordering. Shame on me. They haven't issued me a refund nor have I received my purchased product or a replacement. Seriously disappointed!

The worst service!!!!!!!
I placed an order for shoes (order#V1002159396) and received an email confirmation about my order. after a couple of days, I checked the status and it said done preparing ready to ship and after a couple of hours it said my order was cancelled because it was sold out!! What?! Really?!!! Ready to ship? So they just realized they don’t have the items available after everything was done and ready to go...Unbelievable!!! What a service! You call them up and you wait forever for someone to answer and of course, “the famous line” we apologize for the inconvenience!!!!
Then you wait how many days for your money back!!! Eastbay is the worst to order anything from!! I will never again order from them!! Worst online store!!! And worst customer service!!!!!! I will give them zero for everything!!!!!!

Do not believe what you see online if you don’t want to be disappointed! Your order will be cancelled!!!!
Lesson learned!! Do not order from Eastbay!!!!

This would be a zero star if they had it. I bought and paid for a pair of shoes online and was just waiting for the shipping. I got an email like a day later saying my order was canceled, as they were out of stock. I called customer service confused, to be told someone bought the last pair at a store. I don’t understand how if I had already bought and paid for the shoes, how my order is canceled because someone at the local store wanted them?! This is unacceptable customer service!! Definitely will no longer be purchasing anything from Eastbay.

I am SO disappointed in the customer service (or lack thereof). I ordered a pair of shoes for my 14 year old for Christmas. I ordered them on 9/17. It was necessary to space out our holiday shopping this year since we are living on only 1 salary due to the pandemic. My son was ecstatic to open his gift on Christmas, but he had a growth spurt in the last few months and now he needs a bigger size. I called Eastbay and even spoke to a supervisor, and they will not budge on their 90 day return policy...we are about a week past this. I explained that it was for a Christmas present...not to mention that we are in the middle of a pandemic, where many are locked down, so their should be some flexibility. They were not willing to bend...these shoes are brand new, in the box. He just wants the same exact thing in a size larger (they happen to still be the same price). I am so disappointed in their scripted answered and lack of effort in putting the customer's needs first. I will NEVER spend my money with such a heartless company.

I usually don’t write reviews or like being a “Karen” but Eastbay is so bad, I wanted to let other customers know instead of being duped like I was! I ordered my son a pair of Adidas NMD R1 shoes in black/metallic black on 12/2/2020. I received an email about processing my order but nothing else. I waited on the package and searched my emails to see when the shoes would be delivered so he wouldn’t see them. I finally called on 12/17/2020 to check on them. After talking to 2 people that I could not understand(nor could they understand me), I was helped by....canceling my order!!! They stated it was out of stock! I had to find these shoes now, with very little time to spare! Dick’s had a comparable color scheme of them, so I ordered. Dick’s delivered within 4 days with free shipping. I get an email from Eastbay on 12/26/2020 that the Black/metallic black Adidas NMD R1 are miraculously back in stock! Weird huh?! Back in stock after being shut down through Christmas??!! Don’t bother looking or buying from this crap company!

Ordered 2 pair of sneakers for my son for Xmas. Two separate orders on different days in December. The first order was for a pair of Air Max 90s. They shipped quick and were great. The 2nd pair were KD 13s. I waited quite a bit for them to arrive but figured the mail was slow because of the holidays so that was excused. Upon arrival, I opened the box and the shoes were USED! The inside designs were worn off slightly and a white pet hair was inside the shoe. The foam material showed a bit of creasing where you can tell the shoe had taken weight. The laces were all opened up and just hanging there. It was definitely a W*T*F moment. I am going to attempt a return. From what I have read online, this company sends out worn shoes quite often. This isn't a 2nd hand thrift store!! I am thinking about trying to form a class action law suit.

Do Not Order From Eastbay!
I placed an order 12/18/2020 paid for the overnight shipping. I got an email stating they canceled my order due to the fact there was a 'payment verification' problem and advised me to call my bank. I called Chase(credit card) and they said there is no problem and that they saw where Eastbay had put the charge thru and then reversed it. I called Eastbay and after the customer service rep repeatedly said there was nothing he could do he transferred me to the 'payment verification department' in which I was on hold for 20minutes then asked to leave a message. 4hours later and still haven't received a call back. I will never use Eastbay again.

I will NEVER order from Eastbay again. The last two times I ordered from them, the items sold out (even though I was able to purchase them), my card was still charged, and I was not notified that I will not receive the item until I reached out to the company. Both times, I faced long waiting times to finally speak to a representative, and I did not receive my money back until I reached out to them. It just amazes me that Eastbay can afford to send me catalogs, yet they can't afford to have decent customer service.

Wishing I had checked reviews before ordering. Ordered 12/03, to be delivered 12/14, checked 12/16 & they hadn’t even been sent to the post office. After a 25 min call I was told I could get a refund (in 4-7 business days) or a replacement (that they could not give me a delivery date on). TERRIBLE customer service!

Terrible experience! I ordered a pair of shoes on 11/28/2020. The money ($106.99) came out of my account in 12/02/2020. I received a notice that they had shipped, I could not track them with the tracking number. After waiting 2 weeks, I called them. After waiting for 45 minutes with LOUD music playing and a recording saying they would be with me shortly playing every 10 seconds(I timed it.) I got through to someone who spoke limited English. Long story short, after 25 minutes back and forth with her, I was told they would issue a refund. No explanation, no apology, no shoes to be had! I am now waiting for a 7-10 day refund. One of the worst online experiences ever!!! Never again!