Easirent Reviews 

Scammed me on SunPass. Totally corrupt process.

There is no one to help you if you have an issue except offshore call center that tells you to 'go to the branch' - which is not viable when on a road trip.

Horrible service! Employees definitely do not want to be there. Employees are rude and extremely slow. 3 hours to get a car.

"I would like to thank the company so much for the excellent car rental service throughout last week. In particular, Alex was extremely attentive, friendly, and really made a difference in my experience. The standard was top-notch, and I would absolutely recommend them!"

Had no idea that the rental place was away from the airport. It was at a sketchy hotel and the whole thing felt dirty. Car was fine, but not super clean. It’s fine for a deal, but I wouldn’t use Easirent again.

easy and affordable

Took time to check in online to save time , uploading pictures and doc. Arrived at rental office and had to do it again ? What is the point ….. online prices different from desk price with same insurances? Desk agent kind of rude
Van was a good size and clean

Great Service. David the guy who git us our car was incredible!

I made a non-refundable booking for a car for 34 days with the intention of using my credit card's auto rental insurance. I didn't realize ahead of the booking that the insurance is only valid for bookings up to 31 days. My fault for the oversight. When I arrived, the agent told me they couldn't accept the insurance and would have to pay over 1300 for their insurance. I requested that we amend the booking to end three days early without asking for any refund, but they refused saying there is no one in the company that can amend a booking after is paid. Their terms and conditions state, "no addition to or alteration of the terms shall be valid unless made in writing and signed by a duly
authorised officer of the Lessor" which inherently implies that they can make changes but refused to do so. Asking for a shortened rental period without asking for any sort of refund is a perfectly reasonable request, and any self-respecting company that cares about maintaining its customer base would be happy to do that.

My representative Julius was absolutely outstanding the ONLY reason I am just submitting this review is because my phone died. I had a reservation from another company that abruptly ran out of vehicles and no we are not related but I sure as heck felt like it. Kudos to my man Julius. He should definitely be appreciated by your organization👍🏽

Dishonest. Refused to show me the rental agreement. Said it would be email. Found they charged me for an out of state fee even though I’m staying in AZ. I declined their insurance and then saw a charge was added for it as well.

Young man picked us up at the airport, he was very pleasant, made conversation and couldn’t help enough when we arrived and returned the vehicle.

This I couldn’t say about the Scotsman that booked us in. Never looked at us, demanded documentation and tried to sell the excess insurance and even tried to state that the excess booked via another party wouldn’t be covered by them, unless I didn’t know about insurance then I would have been in doubt and bought the insurance he was offering.
Of course it wouldn’t be covered by Easirent but it was STILL cover and I had to emphasise that I was a retired Financial Advisor and knew what cover I had in place.
NOT A PEOPLE’ S PERSON.
Beautiful car, economic, comfortable and spacious.
The down side was it was NOT as clean as I would expect.
I had kids eat crisps on the Friday and decided to hoover the car out on the Saturday only to find sickness that had NOT been cleaned down the side of the front hand rest and in the footwell in the back of the drivers seat. It was obviously there for a while as there was no smell thankfully.

Would I book with this company again, possibly due to the good points but possibly not taking into consideration the cost and the downsides as stated.

Booked car via StressFreeCarRentals to pick up Dublin Airport. When rang Easirent from airport, booking cancelled. Hadn't bothered to contact me & offered no other car. Left to sort another car via another website. Very poor service

$550 for a $103 rental. Added two insurance packages onto my car when they lied and told me that I could not leave the lot without their insurance. I agreed to one after finding a less expensive option than they were first stating that I had to sign up for and then they signed me up for both. Also lied and told me that I was getting $200 back from the amount that they claimed the total was. Instead, they added an additional $200 on top of the amount I agreed to and refunded that later on. They gave me the wrong vehicle. It kept losing air in the tired so I had to buy air and valve stem caps for it. Once I finally received a breakdown of my bill, I found that they added a second insurance. I called their customer service and was informed that they should not have added either insurance because I had provided my own. Customer service advised that I email someone instead and specifically told me "DO NOT RETURN TO THE RENTAL LOCATION BECAUSE OF THE EXPERIENCE THAT I HAD WITH THE TELLER." I emailed customer service to sort out the extra charges that needed to be removed. They waited almost EXACTLY over 24 hours to respond and tell me that they "cannot remove anything because I did not return to the location that I rented the car from." I explained that I followed what customer service instructed. At this point, I was 2 hours from where I rented the car on a work trip. I kept up on emailing them that the teller lied, added additional charges that I did not agree to, lied again, and added many extra fees such as a shuttle fee that was not disclosed. When I returned the vehicle, I was given the same story that I agreed to all of the charges that I did not agree to, and given a managers contact info who copied and the same BS. Do NOT rent from this company. Their google reviews are all AI / paid reviews. I attempted a credit card dispute and found that they stole my signature from signing for the deposit amount and pasted it several times on a PDF for all of the fees that I did NOT agree to. BEWARE.

I can deal with an extra to get to their location, but beyond that, it is so not worth it. The shuttle tracking with broken so you have no idea when they are coming. I called and the agent said just to wait. The office is three or four people in a warehouse storefront, no AC in the place, system was down so all the preregistration was worthless, car has
51,000 miles in it and I just see it has a low tire
And the braking system warning light is on. Little inconvience is one thing, an unsafe car is another. Pay the extra money.

They said i ran 2 toll toads. I used apple maps the whole time without tolls and only went on backroads. Never remting here again

Easy service, very informative associated

Well, the first vehicle that I was given, all the tires were pretty much bald. I told them that I needed another vehicle because my grandchildren will be riding in the vehicle. I was given another vehicle. The tires were a little bit better but they weren’t great the, tire pressure gauge stayed on for the whole two weeks that I rented the vehicle saying low tire pressure. I had to consistently put air in the tires and it wouldn’t hold, when I tried to use the windshield wipers along with the windshield wiper fluid, I thought it was broke because nothing came out. I put in a whole container of windshield wiper fluid. I told the person when I turned the vehicle in of all the issues that I had and this was the same person that I rented the vehicle from and he wrote them down I took a snapshot and he said he would see what he can do, but of course nothing was done. I called the company to see where my deposit was and come to find out it was a $500 hold, not a deposit and I didn’t know this until I was on the phone with my Bank for a half an hour. The money was basically dissolved into the days that I rented the vehicle so I guess they took it out of that but it’s horrible service, because I felt like I put more into the vehicle than what I got out of it and it was long wait times to get a vehicle and also returning it. I will never rent from this company again, this was my first time and it will be my last, because unfortunately, I had to keep the vehicle for an extended 2 weeks due to having issues with my vehicle and I ended up purchasing a new car, but I won’t recommend this company to anybody if I can give zero stars, I would!

They falsely imposed a late penalty of $104 on me, after I returned the vehicle on time.

Worst car rental I have ever purchased. First of all, when I booked online, there was no in state/out of state rental option. When I looked at my booking, it clearly said my rental included unlimited miles. Upon arriving, I was told I had to pay an extra $330 to get said unlimited miles because my car was booked only for florida. After paying the difference, I was handed my keys and not shown to my car. The guy said it's outside. Push the button and you'll find it. 10 minutes after driving, I noticed the car said a tire was low on air, so I stopped and filled it. Later that evening, it was low again, so upon reaching my destination, I had a mechanic look at the tire. Not only was there a nail in the tire, that was obviously already there, but the tread on my front 2 tires was almost completely gone. The mechanic said that I shouldn't have been allowed to drive off with tires like that. It was very dangerous. I had to fill the tire every single day until returning. I was not offered any compensation for this. During my trip, it started to rain. My windshield wipers were jumping across the windshield because they were old and needed to be replaced. I had to pull over and add travel time for no reason. Once I got back to return my rental and told all of this to the rental agent, he apologized (carelessly) and didn't offer any kind of refund or compensation. This is the worst car rental experience I have EVER had and I would never recommend this company to anyone. It's not worth it, nor is it as cheap as they advertise.

I went to the Phoenix Sky Harbor Airport location and Brittany was so helpful and patient!!! I came at a busy time to pick up my reserved rental and she was pretty slammed when I got there but she still took care of me and had a wonderful attitude!! The only thing I’d suggest is having more staff at the check in desk to help with rushes like that. Brittany was all by herself dealing with a multitude of customers but she didn’t skip a beat and was thorough, getting me out with my car at a reasonable time! She absolutely deserves all the praise and a raise too because she’s fantastic!! 😁