Easilocks® Reviews 

3,159
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 494 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic quality of the products, highlighting how wonderfully natural they look and feel during everyday wear. People consistently appreciate the exceptionally helpful customer service team and the extremely fast delivery times provided. Some reviewers were not happy with certain items feeling much too large or difficult to fit securely on the head. However, some customers also noted that a few pieces appeared overly synthetic instead of matching their natural hair expectations. Additionally, a small group of consumers experienced minor issues with color matching or delivery costs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the fantastic volume, excellent color... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the amazing products,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that shipping was... See more

Service

People report positive experiences with service, frequently praising helpful staff who provide great color... See more

Customer service

Users describe positive interactions with customer service, often praising helpful support and dedicated... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service was excellent. The quality of the product very good Unfortunately I did not like the way the wig goes straight back from the band . It did not sit properly and looked very f... See more

Company replied

Rated 4 out of 5 stars

Wasn't sure of product to get or what colour, spoke to someone on WhatsApp, told me about products, sent a few head shots to her and she matched my colour up, going to buy the product now, great ser... See more

Company replied

Rated 4 out of 5 stars

I love easilocks but the clips couid be less abrasive on the scalp. Also, a new three piece set of clip ins could include that little bit extra for the " dovetail" effect on the framing of the face... See more

Company replied

Rated 4 out of 5 stars

The clips are exactly as described & work really well. The fact they have the tape strip already attached to the clip is exactly what I wanted. More expensive than other sites but I wanted to use a re... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. also in
  3. Hair Product Store

Written by the company

Easilocks Human Hair Extensions offers Award Winning hair extensions. Whether you are looking for a clip in ponytail or tape extensions we have it all. 🚚Fast Delivery 💎No Hidden Charges 😜Easy Returns ✨Free Virtual Colour Matching

Free Colour Matching Service

Written by the company

We are here to help💕
DM us with a picture of your hair in natural daylight and we will do the rest for you!✨

Contact info

Shop in Our Sale Now!

Save up to 90% off now, contact us for a FREE colour match now.

4.1

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(3,159)

484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Worst hair piece ever

Bought the headband wig. It looks like plastic hair and sheds a lot.

6 August 2026
Easilocks® logo

Reply from Easilocks®

Hi Reni,

We are sorry to hear you feel this way.

Please email returns@easilocks.com if you are experiencing any issues with your piece.

Kind Regards,
Team Easilocks.

Rated 1 out of 5 stars

I so wanted to love the upart wig…

I so wanted to love the upart wig 16inch. I waited for so long before ordering, had a colour match Whatsapp and finally pressed go. The delivery was quick and I was excited to try on. I checked the colour sample on outside and it was perfect. It states once the bag containing the wig is open it cannot be returned. No problem I thought colour is perfect. But little realize the quality was not. The combs stitched in were poorly installed. One protruded, out so very visible when wig on and the edge was rough and not covered with hair. Disaster. I reported to Easilocks and despite photos they said would have to be inspected by factory before they would make a decision to refund. So I returned at my own cost and will update my review when I get a response but for now I would say, save your money and go elsewhere.

4 August 2026
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Reply from Easilocks®

Hi Debbie,

I can see our team have been dealing with your concern.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

I was colour matched via WhatsApp and…

I was colour matched via WhatsApp and provided the PERFECT shade, I get so many compliments on the shade match or people thinking that my extensions are my real hair. I love the different length ponytails but my winner is definitely the U-part wig. I have bought 2 of these, they are super easy to put in and comfortable for all day wear. Easilocks is 100% my go-to for hair. Thank you!

12 August 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey There,

Thank you so so much for leaving us such lovely feedback!
We really appreciate it.

Kind Regards,
Team Easilocks xx

Rated 5 out of 5 stars

Great customer care

Great, really helpful customer care. Had bought the clips ins-however they were slightly too dark. I was then given advice and the right colours that would suit better. It is always a great quality product. Have used both clip ins and tapes:)

10 August 2026
Unprompted review
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Reply from Easilocks®

Hey Martina,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

An exceptional brand

What an exceptional brand. Quality of the HD fibre hair is awesome and the price point (sale) made it accessible for me. I purchased 3 styles on a whim, and was a little apprehensive waiting for the arrival. However, brilliant packaging, quality A+, advice notes (just what you need to know and simple language). You have a customer for life. To others, thinking about purchasing, do not hesitate.

3 August 2026
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Reply from Easilocks®

Hey Sam!

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Always a great experience

Always a great experience! Lovely staff beautiful hair. Been with them for a long time. Would never change companies 💕

3 August 2026
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Reply from Easilocks®

Hey Mrs Howie,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 4 out of 5 stars

I am a regular

I am a regular , just need to be easier to wear after the first use as they tangle in legit a tiny bit of wind 🙈 wish I didn’t have to keep purchasing every time I have a night out :)

14 July 2026
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Reply from Easilocks®

Hi Hayley,

Thank you for the feedback.
If you are experiencing any issues with your item please email info@easilocks.com

As the hair is hd fibre hair, it does require a little more extra care xx

Kind Regards,
Team Easilocks x

Rated 5 out of 5 stars

Customer after care was excellent

Customer after care was excellent . Dealt with an issue efficiently and resolved issue straight away . Product was perfect as always .

30 July 2026
Unprompted review
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Reply from Easilocks®

Hey Liz,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 1 out of 5 stars

I bought the Easilocks Wavy Ponytail…

I bought the Easilocks Wavy Ponytail after reading repeated claims on the website that “Easilocks extensions are ethically sourced. 100% Remy hair.” At no point on the product page did I see a clear statement that this ponytail was synthetic rather than human hair.

Based on the information presented, I genuinely believed I was purchasing a human hair extension. When it arrived and I opened it, I was extremely disappointed to discover it looked and felt synthetic. It is far shinier and less natural than I expected, and not what I would have bought had the material been made clear.

For a product costing around £30, I expected much better transparency. If this ponytail is made from HD fibre or any other synthetic material, that should be stated clearly and prominently on the product page, rather than relying on customers to discover it after purchase.

I can’t return it because it has been opened, so I’ve been left with a product I wouldn’t have bought if the description had been clear. I hope Easilocks reviews the way these products are described so other customers can make an informed choice.

5 August 2026
Unprompted review
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Reply from Easilocks®

Hi Jacqueline.

Our remy hair extensions are ethically sourced.
Our clip ins are hd fibre hair.

Please email info@easilocks.com including your order number, our team can take a look.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Great hair good quality

Always great hair have use easylocks for at least 10 years never had a problem would highly recommend good quality great offers and fast delivery.

22 July 2026
Easilocks® logo

Reply from Easilocks®

Hey Kyla,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

What an outstanding business.

What an outstanding business.. I paid £70+ for a u shaped piece but the next day they gave me 40% off in an email...so rather than returning and buying again at less cost they refunded me the difference.
How fabulous are they. Great company great products but outstanding team 👏 🥰

16 July 2026
Easilocks® logo

Reply from Easilocks®

Hi Karyn,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

⭐ Excellent Quality Hair Extensions at Reasonable Prices ⭐

I've ordered from Easilocks several times over the years, and they have consistently impressed me. In my opinion, their hair extensions are some of the best quality available. The hair looks natural, feels great, and lasts well when properly cared for.
One of the things I love most is the huge range of colours and lengths available. It's easy to find a perfect match, whether you're looking for something subtle or a complete transformation.
The prices are also very reasonable for the quality you receive, offering great value compared to many other brands on the market. On top of that, delivery is always pretty quick, which is a bonus when you're excited for your order to arrive.
Overall, I've had nothing but positive experiences with Easilocks. Great quality, plenty of choice, fair pricing, and fast delivery – everything I look for in a hair extension company.

29 July 2025
Easilocks® logo

Reply from Easilocks®

Hi Hayley,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Super Quick!

Super quick despatch which kind of justified the delivery cost! The products are excellent quality and good value for money.

24 July 2026
Easilocks® logo

Reply from Easilocks®

Hey!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 1 out of 5 stars

All bad

Bad colour matching, bad returns policy & process, bad shipping options. Only perk is it’s cheap will be trying beauty works/lullabellz

23 July 2026
Easilocks® logo

Reply from Easilocks®

Hi Abby,

We are sorry to hear you feel this way.

Please kindly email info@easilocks.com explaining your concern further our team will do their very best to help resolve your concern.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Hair extensions are perfect.

20 July 2026
Easilocks® logo

Reply from Easilocks®

Hey Milena,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

It was an excellent experience colour…

It was an excellent experience colour matched perfect . And the hair is amazing for synthetic. Really soft and not tacky at all . It looks almost like real hair . Thank you will recommend x

16 July 2026
Easilocks® logo

Reply from Easilocks®

Hey Erica,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 1 out of 5 stars

I read on TikTok that the hair can be…

I read on TikTok that the hair can be returned if you weren’t satisfied. However that was incorrect. Instead you can exchange only. Unfortunately there’s nothing I wanted in exchanged and so I’ve lost £137.

UPDATE: I am awaiting a reply from Easi locks so I’m hoping for a resolution. Thank you

21 June 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hi Laura,

Please email info@easilocks.com for any return queries our team will assist you further.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Lovely service

Lovely service. Customer services is 2nd to non.

Would really love to see the uparts in human hair form! But can't fault the products!

Thank you 🙌

20 July 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey Katie,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

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