E2save Reviews 982

Don’t go with these guys… I tell you why
I ordered a phone for my sons bday , was approved and assumed it arrive 3 days before then they said they need further details I rang all day on Monday got through finally 6.30pm and needed a credit check - no problem - told il get a call Tuesday morning - no phone call but I may of missed it so I rang Tuesday told a credit check wasn’t done so did again then told it be quick - nearly 5 hours later I phoned up for 3rd time and told I need a credit check… I was like this should of been done ?!! I’ve cancelled and went to 02 for my sons phone
Just poor communication completely and livechat don’t help
Stay clear much better companies out there

Poor! Phone arrived quickly. Installed sim and after almost a week, I still had no service. Vodafone said they had not received my detailed from the supplier. E2save customer service told me to wait longer each time I called. I cancelled the phone and contract amd will be looking else where.

Will definitely be using this company again soon ty

Cash back now processed after a complaint. Initially they give any excuse possible not to give the cash back. Excuses (all of which are false) ranges from:
• You've sent us the incorrect bill for this claim
• The mobile number on the bill is different to the mobile number we have on your account
• The file you have uploaded is not your network bill
• The address on your bill is different to the address we have on your account –
• You've sent us the incorrect bill for this claim
• There is an outstanding balance to be paid on your network bill
• The name on the bill is different to the name we have on our account
• Your claim has been submitted outside of the 60 day claim period

Order number #121639660

Says they will help anyone with bad credit to get a phone contact I append turned me straight down but just went to three and they gave me one. Stay well clear. Tell you lies shouldn't be allowed to exist

Good value and quick delivery. Some confusion about what to do when upgrading and had to contact Vodafone myself to sort, otherwise it would have been 5 stars.

Great service thanks

Spoke with their "customer service" team via live chat for over two hours and in the end both Sakhe (chat representative) and Trevor (supposedly a manger) claimed I was lying to them.

e2save failed to deliver the item on time and despite having an email from e2save to state i will have my phone within a day, both Sakhe and Trevor claimed i was lying.

Further, both Sakhe and Trevor gave false information in terms of the items condition and packaging claiming it was stated on the e2save website (it wasnt and they couldn't tell me where on the site it was explained).

Overall, the aftercare service from these two is beyond a joke and comical at times (will be posting screenshots of our chats as some of the things they were saying is beyond belief) - avoid this company at all costs.

Order No: 122484480

Poor follow up service

very bad service no one guide me how to do claim . i have done 3 times and its rejected do not know what they need and no solution .i am so disappointed.

Horrible, the worst customer service I've ever had. When they couldn't fix the problem the just hung up on me. They still have the £10 I paid which was never was credited to the sim I ordered. I can not express enough how unhelpful they were. They had no idea what they were doing.

Firstly you recived email they will inform you when to send your bill as evidence to them but I never recived any of them but a lots with stupid offerts deals, there is no reaction to complains, if you send all bills they refuse and stand no claimed , they send you information about refuse your claim but 2 days later you still cant upload new file as claim in proces, Avoid of any cost

My October cheque was sent late in December by e2save and I had a couple travel plans. when I finally got to cash the cheque in the bank in April, the bank told me the cheque is expired and I need to request a new one. I called customer service and they said they sorted this for me, one month later and nothing. Then I called again and they would leave me on hold for a long long time and would just transfer me to random teams without telling me as they didn't know what to do, then eventually they hung up on me. Really poor customer service. No email to message, no live chat and the phone team are very rude. Waste of time. Don't bother with e2save

Edit - since they asked for more information 'to help me further', i provided them with the information and to no surprise they have ignored me. This is just a way to make it seem like they care about their customers

Fairly straight forward experience. Phone arrived quickly and was as expected. Good deal so far.

Easy to navigate. Lots of choice for plans and phones. Once chosen my order was processed quickly then dispatched/shipped. I received it nice and early the next day. Easy peasy.

Not a reassuring company to deal with. After looking on the Carphone Warehouse website I received several calls on my mobile. After the third one I answered and was informed the caller was from Carphone Warehouse. He sounded genuine and sincere, answered my queries and I ordered an upgrade phone and contract. The price was way better than my provider so I thought why not? Went through the process and thought nothing more of it. I paid a reduced upfront cost for the phone, quite happy at this point.
I waited for a confirmation email. And waited. None. Zippy. Nada. I later checked my bank statement thinking I'd been scammed and saw the money had gone to E2Save. Who? I Googled it and found it a legit arm of Currys dealing with online CWH.
I breathed a sigh of relief. But after two days I still had no correspondence so I tried the online chat. Now I'm not an anxious person but it took one hour to answer 7 questions, one of which was wrong.. I did get an apology though..
One of the questions asked of me was my order number. Having had no prior correspondence I didn't have one.
I found the easiest way to talk to someone was to go on the CWH site, do the upgrade eligibility check and they would call you soon afterwards. That's how I found out what was going on with my order.
Even after speaking with representatives, the order was mixed up then un-mixed and arrived a day late.
In short they seem completely disorganised, especially for such an established outfit.
As mentioned, I'm not an anxious type and was just trying to find ways of communicating with the company but this should not be necessary. It all turned out good for me; however, if you want or need to know what's happening with your order on a regular, short time base with regular communications then this may not be the best bet for you.

I am on a sim only cashback plan with e2save. Unfortunately I misplaced my March cashback cheque. I rang the customer service in April to report the lost cheque and asked if they can issue a replacement one. I was told that an email will be sent to the finance/accounting team and they will reissue the cheque and asked me to wait for 4 weeks. Nothing arrived after 4 weeks and I rang again, same response was given again and told to call after 5 days to get an update. Then this loop of calling them and they chasing with accounting team started. Today I called again and same response was given. Getting tired of keep chasing them without any luck. Each time I call them I have to explain the issue from the start and they struggle to find this in their system.
Nearly 3 months and countless calls, I am still nowhere near to get the cashback.
Provided the details as requested, still waiting to hear back.

These gits keep taking £15 a month from my bank account for a sim that never turned up, they have robbed me of £135 clearly I should look at my transactions more, I've been Intouch with my banks fraud department, I want my money back