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E-Cig Clouds - Online Retail Store Reviews 

17,860
•
TrustScore 5 out of 5

4.9

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Looking at 4,421 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery, noting products arrive quickly and are well-packaged. Many appreciate the excellent quality and wide selection of products, all offered at very good prices. Reviewers frequently highlight the outstanding, helpful, and efficient customer service, making the ordering process smooth. However, some customers mentioned dissatisfaction with delivery speed, noting orders sometimes took longer than expected, even with express options. A few also reported receiving incorrect or incomplete orders, with some experiencing difficulties resolving these issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising its speed and reliability.... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, range,... See more

Price

Users describe positive interactions with price, frequently highlighting good, reasonable, and excellent... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Order

Customers consistently note positive experiences with order, with many reporting quick delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent online store where I shop. I had trouble paying online with my last purchase because Visa declined my payment.They suspected that the registered business name Crazymix Sale might be a scam.... See more

Rated 5 out of 5 stars

Always had a prompt response to orders sent quickly without any hiccups. Good selection of products at reasonable prices. I like the loyalty reward points system you can used to build up and get produ... See more

Rated 5 out of 5 stars

This is an amazing company who always provide a fabulous service. Prices are really good & delivery is really fast. I experienced an issue with a previous order which was entirely down to my lack of... See more

Rated 5 out of 5 stars

I have been ordering from this company for a number of years now and they never fail regarding order/ communication and quick delivery. Well packed on arrival. It’s my go to place for vape liquid and... See more

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About E-Cig Clouds - Online Retail Store

Written by the company

About Us
E-Cig Clouds specialise in delivering you the highest quality e-liquids, e-cigarettes and electronic merchandise for all your vaping needs. We're an online retail store offering free delivery on all orders over £15, reward points for every purchase and unbeatable customer service.

Our Vapes
Customer service is the foundation of our company. If you aren’t happy, neither are we. We care deeply about our industry, our customers and our products. E-Cig Clouds is built on strong ethics, from the products that we carry, to the service that we provide; rest assured you are only ever purchasing the absolute best the industry has to offer.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(17,860)

4,352 reviews in the last 12 months

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Rated 3 out of 5 stars

Possibly best to find out how much stock they have before placing your order if it's a big one

I ordered (and paid for) 8 100ml bottles of Dr Frost arctic edition Mango and Pineapple Ice, received an email with a "Royal Mail Tracked 24" tracking number for the order a couple of days later, so assumed that they had enough in stock to fulfill the order and I'd be receiving them by Tuesday.
I checked the tracking details, but it said that Royal Mail was still waiting for it, so I sent a reply email to ask what was happening.
Eventually I got a phone call in which I was told that they only had enough in stock for half of the order. 🙄
They sent the 4 bottles yesterday and I received them this morning, and the rest should be on the way fairly soon. 🤞
Yes the price was relatively inexpensive per bottle which softened the blow, but they really need to keep an eye on their stock levels to avoid situations such as this!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

I've been buying my pods here for awhile now. They're such value for money. Delivery is fast and well packed even when it's an odd shaped package.
A few more flavour choices would be appreciated, but what flavour there are, are
really enjoyable.

13 July 2026
Rated 5 out of 5 stars

As usual my order came right on time

As usual my order came right on time. The product that was out of stock offered the opportunity to be alerted when it was back in; worked like a dream and I didn't wait too long before they restocked the supply. Great company!

14 June 2026
Rated 5 out of 5 stars

Fast delivery great service

I order everything for mine and my husbands vapes from E-Cig clouds and have never once had a problem. If an order goes missing they resend with no issues. Highly recommended

5 July 2026
Rated 5 out of 5 stars

Eliquid

Ordered 3 100mls but received 2 100mls and 1 200ml don’t know if it’s because I shop here a lot or from mistake but appreciate it also flavours from here are a constant 10/10 ✅

22 July 2026
Unprompted review

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