Dyno-Rod - Plumbing Berkshire & Hampshire Reviews 

Overall 1 star. Work was scheduled for an emergency appointment 3 days ago for a leak. This should have been resolved the same day but was told they’d be to me around 8am the following morning due to my work schedule. I
Was also told the engineer would bring a leak detection kit to determine where the leak was coming from as it was under floorboards and couldn’t be seen. On the day of the appointment I waited from 8am (time he was due) until 6:40pm when DAVID arrived without the promised leak detection kit. I stayed in 10.5 hrs for nothing , cancelling an important doctors appointment and leaving a disabled old lady in bed who cannot get out of it this whole time as I was told he would attend 10.5 hrs earlier. An agent at British Gas called TENBY who I spoke to at 6:15pm
To chase the engineer (2nd time) told me he’d spoken to the engineer who confirmed he’d arrive within the next 10-20 minutes and that he definitely did have the needed leak detection kit. I was fuming when he arrived without it. I’d taken a whole day off work unpaid for nothing as their call agents are liars, their engineers do not arrive when scheduled and then I’m told I need to stay home again the next day for another of their engineers to attend because the other one confirmed when leaving me the night said he’d contact the next person to bring a leak detection kit the next morning at 8am but did not do this as confirmed by Michelle at BG at 6:40AM despite his promises when leaving, That next morning came and went with nobody turning up. That’s now 2 days missed unpaid from work and day 3 of a leak not treated deemed as an emergency which should have been attended to 3 days prior. The next engineer also arrived without a kit. By now I’m furious. I was told by an agent he had to come to assess the leak himself as a senior engineer to determine whether the leak detection kit was needed. I told them whether he’s a senior engineer or god almighty himself he’d need X-ray vision as it can’t be seen without a kit. The senior engineer arrived (finally) 3 days later minus kit but re-did all the checks the previous engineer did last night which all turned out to be botched and needed doing properly again plus replacing a faulty stopcock I’ve had 3 days of stress, lies, lost earnings, no communication, and unreturned phone calls from this company. I’ve now lodged an official complaint for compensation and waiting to hear back from Darren the British Gas complaint manager as they are the ones who route all works to Dyno if you have additional cover on your home care policy for plumbing and electrics. If not dealt with by way of an acceptable outcome this will be going substantially further to small claims court. The only thumbs up however earned in this whole unacceptable shambolic fiasco was for SANDESH who attended today and corrected DAVIDS attempts. TOTALLY UNPROFESSIONAL EXPERIENCE WITH NO CUSTOMER SERVICE WHATSOEVER leaving me out of pocket for lost earnings due to their incompetence from the very start of the 3 days Where each agent confirms I’ve been lied to by the last one and even david the first engineer who needed his work correcting the next day by SANDESH also slagged off TENBY the BG call agent. Seems nobody in this company likes their colleagues either and spend all day cleaning up each others mistakes whist expecting the customer to spend the best part of 6 hours on the phone over 2 days.

Job sorted very quickly,no problems at all

Louis was great! Super helpful, got the issue sorted with minimum fuss, intuitively knew the technical issue at hand, and a very nice guy!

Great experience from booking to completetion, the engineer was friendly and professional explaining all that was required for the job

Warren arrived promptly and identified and resolved the problem vey quickly.

Karl B was absolutely brilliant. He went to great lengths to find a workable solution and kept me informed at each stage. Cannot fault the service.

Haroon from Dyna Rod Berkshire just completed an emergency repair for us. Really nice to have such a professional expert sorting a leaky joint in the loft that had unfortunately leaked over the bathroom ceiling and come through. He had everything he needed and fixed the problem in no time. Great service.

We had issues with cistern pouring water into the toilet bowls.
Mark Kingham was our engineer, he took time to properly assess what was needed, dealt with what he could there and then, and ordered parts for the other toilet.

He couldn’t have been more helpful, approachable and efficient . Kept me informed, and managed to explain without being patronising- I appreciated that!

A credit to you!

Great friendly service

Karl B was my engineer who came to install a new Cold water tank in my loft after my previous tank failed. Karl was friendly, polite and respectful of my property. He took time to explain what was being done and timings. He left my property tidy. I was extremely happy with the work and the engineer who attended

The engineer Roberto did such a great job at replacing the water tank and fixed everything and now it looks so neat!

Simon was an experienced plumber who quickly fixed two simple problems. Good communication and professional but also friendly,.

Brilliant service from Louis. He quickly diagnosed the issue and once the part was ordered, was quick to fix it and explained everything clearly. Very friendly too so I couldn’t have asked for a better service.

Simon Frampton came to our home yesterday, and was very polite, courteous and professional He worked hard to resolve our issue, and tidied up after himself. I would highly recommend.

Fixed the issue . Good service from Karl B

Fantastic Repair.
Louis turned up, located the fault after a thorough investigation, fixed the problem and left the bathroom tidy and clean. If only all trades were like this!

After waiting 3 weeks for a water leak repair Thibault Chance arrived today with a member of the repair team. They worked out a solution to the problem. Thank you for the professional service. Thank you Thibault you are brilliant

Engineer very prompt and courteous. He replaced our leaking immersion cylinder with a new one which unfortunately continued to leak after he left the premises. Subsequently we had to get BritishGas to come in and repair it.
In addition to having to clear the airing cupboard twice for both engineers to gain access, we had to wait in twice which interfered with our plans especially on the Sunday.

The Engineer Thibowlt chance, changed our kitchen taps, he was very professional at his job, his work was quick and left it nice, clean and tidy, he rang to say he was on his way before he came, He was a wonderful polite young man, a credit to Dyno

My engineer Nick, not only was he polite, respectful and tidy he was excellent in explaining what the issue was and how he was going to fix it. Also, he was very pro active in solving the timing of the job thus saving me from a weekend of no water. Can’t rate him highly enough.