DYKE & DEAN Reviews 447

Absolutely fantastic. Have purchased from D&D numerous times, had an issue with one of the items delivered and the customer service was top notch.

I ordered a coffee machine , I was a little confused over the delivery time , but it was explained to me. The delivery was as advised. I needed a copy of the receipt for the warranty, I sent an email and had a reply within 10 mins, how good is that !!
Thank you very much 10/10

Love their products. Great after purchase customer care.

Can't fault the delivery time packaging etc
Bought this Stainless steel 'Bucket Sink' for the garden.
I Was originally going to get a new belfast sink for the kitchen and use the old one in the garden,
but thought this might be more robust!
I can't definetly recommend this basin for this task - it looks pretty good!
Will it effectively hold a bucket of water on the grid? How big of a bucket?
The thickness of the steel is 20g as far I can see, a little thin - 16 gauge stainless would be a more appropriate thickness at least for this kind of thing.
A feature that should be openly provided in the description! Keep getting vibes from that film - That Sinking Feeling - at least the stainless steel basins of that time were a lot more substantial.
Nevertheless - I shall mount it on the wall outside under the tap, plumb it into the drain - toughen up the sink waste hole rim
and see how long it'll last before it gets 'dinged' to death and look like the surface of the Moon!
Summary - Is it going be a looker (at least for a while), a performer or both?
I hope that is a fair review?

Outstanding customer service, with super speedy response from Isabella, regarding my order. The items within their range are very stylish and I will definitely be shopping here again. Thanks Isabella, for dealing with my order so politely and efficiently 🙏 Ash

A painless and happy experience 👍🏻
I LOVE their products so I was devastated when one of the ceramic loo-roll holders arrived broken!
It was the first time I ever had a problem with any purchase’s and I live in Dublin! The D&D fairy, ISABELLE had it replaced the very next day!!!!
Thank you Isabelle, you are a 🌟

A beautiful shop, once inside you just want to explore & the interesting items to peruse make it very enjoyable. There’s quality, style & fun here, somewhere I find something for myself and gifts for others. The staff are friendly & helpful, I purchased 3 frying pans of graduated sizes by de Buyer each with painted handles in different shiny colours as a gift & 1 large deep pan with a wooden handle for myself also by de Buyer. What an amazing buy!! It’s superb!! Size, stability, gauge, heat distribution all top notch.
Cleaning so simple every time even with constant use. I would highly recommend.

helpful staff and great range of products

Great range of products and knowledgable, friendly staff.

Amazing company, high quality products.
Customer service on the highest level I ever experienced.

I’ve ordered several sockets and a switch by Katy Paty for a project at home. Very happy with the service I’ve received from Isabelle, she was responsive and really accommodating to my request of sending the back boxes ahead for urgent installation purposes. She had also reviewed my order and had flagged up that I was missing a switch box, which was much appreciated as I’ve totally missed that!
The customer service is incredible and the product range is vast! I’m very happy.
P.S. it’s really worth getting the sample box of Katy Paty colours if you are thinking of ordering their products. I’ve been able to colour match for each room separately.

Ordered The C*ck Luxury Matches.
Couldn’t be happier with my purchase! Initially there was a delay, due to Royal Mail, and Isabella’s very understanding and dispatched a new order straight away. I was so happy I ended up buying both orders once the second one turned up. Thanks again Isabelle.

I love Dike and Dean. Their products are great. I have bought several lighting items, they are easy to fit, great quality and they look really cool. Dike and Dean have super efficient customer service. Maisie has helped me several times, her email responses are instant, she always goes out of her way to help me and suggests alternative things I hadn't thought of. She really is a credit to the company. Thanks Maisie !! PS I know the spelling of the company isnt Dike, however trustpilot refused to let me spell Dike correctly because they said I was using inappropriate language (youve gotta laugh)

Wonderful company. Lovely products. Great customer service.

Order was fine, but on the delivery box, it had my address like normal, followed by my email, phone number, order number, item description and cost. All of it in full, none started out. Very disappointing. Breach of GDPR

If you are thinking of ordering from Ireland, you will probably get a letter from FedEx some time after the delivery with a bill for VAT. It's not that straightforward to pay this bill, as I have found out. This should be highlighted when you are ordering and paying for the stuff you are buying.

I can’t believe how good the service is. I ordered in the afternoon and it arrived the next morning. I almost fell over when I saw the Dyke and Dean box in the postman’s hands. Gorgeous products, flawless service.

I've ordered from Dyke & Dean a few times over the last year or two and have been pretty satisfied with their service. My recent order has, however, cast doubt of their pricing and value of some of their items. I ordered a 'peg' fitting and LED bulb, thinking these were fairly high-quality items due to the price - £58.50 for the fitting and £45 for the bulb. When these items arrived, it was clear they were fairly cheap products - the bulb was Osram brand and the fitting was a small piece of plastic and metal. When I then checked these online, I found the identical fitting for £12.00 from Creative Cables and the bulb for £15. I also returned a couple of wall lamps that were 'off the shelf' brand and half price elsewhere. However, I would sincerely like to know how Dyke & Dean can justify charging £58.50 for a fitting that is £12.00 elsewhere online! Because of this experience, I really don't trust that they are value for money and I don't think I'll be buying from them again. Thankfully I was able to return those items from my order and save £100 ordering them elsewhere...

Very impressed with this company. Customer service was second to none. I ordered 3 products, thinking they were same colour, was contacted to let me know they weren't so that I could choose others instead. Most companies would have just send it our regardless. Very quick shipping, arrived next day and products are beautiful and just what we wanted. Thank you!

Absolutely fantastic! I'm new to Dyke & Dean, I have to say I'm flabbergasted by their products and first class customer service; uber timely and efficient. Thank you, very much appreciated 🤗