DWP Reviews 

Want to give no stars but unfortunately not an option! Spoke to 2 rude and condesending staff on the phone and only way to complain about them is to call back the department that you were dealing with to complain? Yes, makes sense in an idiots world!
I received a letter (which didn't look legit so didn't want to contact via info on there as ther is so many scams out there). Said letter has been damaged so now can't read information on it.
This is also about an issue which I've received no previous correspondence about so I'm wary. Called up and spoke to lady who asked NI number then for details that was on said letter, said I can't give info as its damaged and not readable she then stated i had to call back as I couldn't pass security. Called back and got Alex, who was very rude and condescending who then asked for same info despite me explaining the situation 🤔. He then said I hadn't passed security and that I needed to call back again?!?! What? After again explaining he said I wouldn't be asked same info when I called back. I asked if he could guarantee that to which he replied he could and I then asked him to confirm how he could guarantee this to which he just replied that he could?! Not convincing given that I had just called and been told the same thing on the previous call! Now I 100% appreciate the importance of gdpr but they could verify a caller via other information. Information that the caller actually has and not some that they have explained isn't available. Oh If common sense prevailed?!
An absolute waste of my time to try to call to sort any issues out. And they say that their staff don't tolerate people being rude etc? Maybe they should teach their staff some customer service skills and how to be helpful to callers rather then being rude and condescending towards them. It would work wonders.

Absolutely useless department been trying to get through for over a week now still no luck

Absolutely hopeless government department. Totally inefficient. It is impossible to get through on the phone and it seems the only way to complain is... by phone. Like thousands of others I have been trying to pay arrears in my state pension before the deadline. It is not possible to do this on-line as they suggest because the online payment system only allows you to pay for the most recent years first, not the older years which will expire first. Whoever designed this should be fired. I finally managed to get an 18 digit number and paid by on-line banking. I then received a letter in the post which has allocated the payment to completely random years with the wrong dates and amounts. I've tried to complain but get no response. Of all the crappy organisations and utilities I've had the misfortune to deal with over the years the DWP is the worst by far. Dreadful.

I have had to deal with the DWP for 2 years now. It's always traumatic. Twice recently I have spent ages getting through to the Attendance Allowance department only to be told they can't deal with my elderly mum's case because of 'computer problems' so could I ring back later. All I need is a form to claim the higher rate, but I can't order it online. I was promised it would be sent 2 weeks ago but it wasn't. I was promised my power of attorney documents would be sent back 2 months ago - they haven't been. Why on earth can't this department be run efficiently? It is consistently unhelpful, confusing, inefficient and unprofessional. Disgraceful.

Dwp - UC leave people in debt, they are no better than a payday loan, easy access to advanced payments to the most vulnerable people.

You ought to be ashamed of yourself.

We used uc temporary due to sickness leave and now in debt of £3k

husband waited 35 mins for call to be answered. Eventually answered, he introduced himself asked a question regarding pension and phone went dead!
no wonder country in total mess no one answers a phone any more and deals with enquiries, lets create more work by filling in a call back form !

If being on hold for almost an hour on the phone line just to change my bank details is the norm, this is totally unacceptable.

Totally incompetent,inefficient government department. The menu driven phone system is wholly designed to make it as difficult as possible to get in a queue to speak to an advisor, the majority of which are working from home and malingering. If you hesitate selecting the network of phone keypad options you have to press, having spent 8 minutes working your way though them, you will be told to ring another phone number different than the one on the .Gov website and the call is then terminated. The line is supposed to be open until 18.00 hrs. I called the other day at 17.40 hrs and the phones had been switched off. I guess the homeworkers were having their tea or taking the dog out for a walk. I did get an answer about 3 weeks ago after 35 minutes... I asked the man if he was working from home and he replied 'yes' then let out a little cough and said he was a long covid sufferer. Get back in the office. Why if you want your pension paid into a new bank cant you sign in to your account on the government website and simply notify them of the change online. You have to call or send in a letter. I have no confidence that the letter will be actioned in the next 6 weeks. No wonder there are so many skivers and fraudsters manipulating the system.

DWP DEBTS AND REPAYMENTS
LILYANA WAS DO HELPFUL EFFICIENT
I ASKED IF THE GREEN LANE MOSQUE MIGHT PAY TOWARDS IT AS MOSQUES CAN. SHE SAID NO PROBLEM JUST CONTACT US
DEBT IS FROM MY EVIL EX
WHO SHOULD REALLY PAY IT OFF EVIL HUSBAND FROM 21 YRS AGO £3189
NO ONE IS WRITING IT OFF
WHILE I'M ON DEDUCTED STANDATD RATE UNIVERSAL CREDIT AND IN HOMELESS ACCOMMODATION
I ASKED TAX OFFICE TO WAIVE WRITE IT OFF THEY SAID ASK UNIVERSAL CREDIT SAID ASK TAX OFFICE
JUST WAITING FOR THE MOSQUE TO EMAIL ME REGISTRATION FORM.TODAY

Very poor experience, I had to take it all the way to a tribunal which we won in the end but was a horrible experience and very degrading it was like talking to a corpse at times.

When people are in a position of power it came across to me that they liked to abuse said power or the fact that they have a target of so many to accept/decline regardless if you need the help or not.

Worked all my life until recent due to ill health and awaiting surgery and I intend to go back to work after, my employer has kept me employed so once ready I can return instantly.

I understand some folk lie and take the proverbial wee out of the system, but when you have all the evidence to state your claim is factual by means of medical records and historical evidence its just a joke.

Kudos to the tribunal services for being human and actually reading the evidence unlike DWP.

All other departments was totally understanding and accepted everything without prejudice, but PIP was atrocious.

So they want people back to work. Firstly where are the jobs and if able bodied folk can’t get how are disabled going to manage. Like the governmentvDWP are deluded.

I would you DWP 0 stars if I could. Why the frack does DWP pay your pension early. This has happened before to avoid them from paying the raise we entitled too. Now I normally get my pay on the 12th of each month. Today they have paid me because the rise we are getting starts on the 12th April, so paying early we miss out on a month of the raise. Do they think people can live off the measly state pension we get? Real wicked they are. You work so hard all your life paid your taxes and this is what we are worth. This government done away with fuel allowance making it hard for pensioners, tried pension credit three times and not entitled. I will never vote labour again.

DWP stop being nasty sending the money earlier than you normally do so many of us miss out on the rise we entitled too. Sending it out today means thats your game your playing for next month so that many will miss out until May. Its wrong. It means we are misding one month of the rise.
Karma an itch.

I'm glad I'm back in full time work as dealing with the DWP has literally brought me to tears. I feel so bad for anyone that has to deal with them on a regular basis.

Wrong advice given on multiple occasions, a complaint from two months ago has been ignored. A data subject access request from two months ago has been ignored.

I have been abused on the phone and had the call terminated on me on many occasions.

Whilst I doubt anything will change I just wanted to put this here. I have referred to the ICE and the ICO regarding their lack of response.

Had a visit from Nina from the dwp for assessment was very professional and helpful explained everything in detail could not thank her enough many thanks.

No wonder DWP has such poor reviews. I need to query the pension amount in a letter I received and have tried calling twice today. Both times, after waiting patiently and selecting from 4 different categories, I was cut off.
This government department really needs to kick itself into shape because it is currently not fit for purpose.

The DWP is an utter joke. My wife is due to receive her state pension in June. She got a letter in February telling her what she would be getting and it was wrong. There was a phone number on that letter that she could call...except it was wrong too. The people on the other end of it told her she had contacted the wrong department. The number she was then given kept her on hold for about 45 minutes and then the call dropped. The next time she tried it happenend again. Third time lucky? Partly. This time she was told that because she wasn't yet in receipt of her pension they couldn't help despite her telling the person who gave her the number that this was the case. Another number was then provided and after another long wait for the call to be answered she got through to someone...who knew virtually nothing. No help at all. My wife was told her enquiry would have to be passed on to someone else who would respond to her...in six to eight weeks!! The problem is she only has until 5th April to register for extra National Insurance contributions or she forfeits the chance to bump up her pension. When this was put to the "helpline" person my wife was told, "that's unfortunate". So here we have a government department sending out letters so late in the day that their own insane delays in answering queries mean you end up losing out because the deadline for changing anything has passed. If these idiots in goverment had decided they wanted to make the system impenetrable and usless they couldn't have done a better job of it. What I want to know now is why do these helplines exist at all when the people who answer them are so badly educated/trained they know nothing except what they can find on Google and you can do that yourself. If the people who are employed to help, can't because they are poorly trained in dealing with a system so horrifically complicated no one really knows how it works, what's the point of having helplines at all? The politicians who oversee this cluster$£@ aren't interested in fixing it either because they're too busy worrying about how they look on TV and in the press. The only thing that concerns them is their careers.

I received a strange letter telling me they had suspended my pension as they did not know where I was ( I have not moved for 16 years) and that they had had a letter sent to me returned as not delivered on 1 May 2025! We are now in February 2025. The letter was so full of spelling and punctuation mistakes I thought it might be a scam, so I rang the DWP. After waiting for a reply for at least half an hour, I had to go through some security questions and they have now released my pending pension. However, they mystery remains about who on earth composed such a letter. The agent told me it was human error as robots dont make those kind of mistakes. What has happened to the DWP? Taken over by aliens perhaps?

I have the most painful condition known, it tops the McGill Pain Scale. Turned down for PIP. Two years later at trial, they said my conditions prior to CRPS qualified me.
DWP PIP never answer the phone. All calls disconnect after an hour or so.
DWP ICE has ten days service standard. Already been waiting over double 20 days. And they don't answer the phone either. They don't have hold music, queue wait or anything. You sit in silence for an hour but nobody answers. This is Working From Home. No work is done.
We need DOGE.

Beyond shocking. Have been waiting over 2 months to hear if I get Pension Credit (which I should) and was told they are way behind in processing due to Martin Lewis telling everyone they should apply, which has in effect made it harder for genuine claimants suffering hardship. But they said they would phone me on a certain date and would try 3 times. They never tried at all.

DO NOT MAKE THE SAME MISTAKE AS I DID. I sent on the 23rd October 2024 original documents to Pension Credit along with our application for Pension Credit, each of the documents where in poly pockets and everything was put together and sent via tracked Royal Mail. We have been denied Pension credit even though I had been on line and submitted details before applying and told we would get a weekly small amount only then denied, no explanation in the letter received , saying we had been refused. The main problem is we have never received our very important original documents back which we now need. I was led to believe these original documents would be returned promptly. After many phone calls the last one on the 20th January 2025 I was told allow us 28 days for their return. so why after 36 days I have received nothing. Both my husband and I have health problems which the worry from this is having a detrimental effect on our health. So where are our documents in the hands of scammers who knows? Or just binned. Where are they? If lost just tell the truth. Never ever again will I trust to send original items.