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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered significant difficulties with the booking process, struggling to find available test slots and facing extensive waiting times. Many also reported issues with third-party selling of test slots, leading to concerns about fairness and system integrity. Reviewers also expressed frustration with the overall service and slow response times, particularly regarding application renewals and complaint handling. However, some reviewers were happy with the staff, particularly examiners who were described as professional, friendly, and reassuring. These positive interactions often helped candidates feel comfortable and less nervous during their tests, contributing to a more positive user experience.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers reporting positive interactions, praising staff as... See more

Booking process

Customers consistently note negative experiences with the booking process, describing it as frustrating,... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction and calling it... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the booking system frustrating... See more

Response time

Customers had negative experiences with response times, frequently reporting long waits to speak with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had my driving test on 19th June in Peachman way test centre. To be honest all went wrong since I messed-up with roundabout. However, when I thought i was missing the exit I asked my examiner for h... See more

Rated 1 out of 5 stars

Sort your driving test bookings out. How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test a... See more

Rated 1 out of 5 stars

DVSA is absolutely disgusting. Wake up 5.30am and wait to book the test at 6am. few test dates come up and disappears before you click on it. This system is corrupted. Third party selling the booked t... See more

Rated 1 out of 5 stars

What an awful system. Truly awful and I cannot believe it is still running the way it is. Everything about it is awful- from the staff phone calls( I’m sure not all) and to the actual booking of the t... See more


2.4

Poor

TrustScore 2.5 out of 5

240 reviews

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No history of asking for reviews

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2.4

All reviews

(240)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best driving examiner in Luton Andy

I passed my driving test in Luton 29/01/24 8am , my examiner Andy was amazing and made me relaxed. he noticed I started singing a little just to make me feel less tensed and then he had a nice conversation once a while which help. I will give him a 6 star. Thanks Andy

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Absolute joke!!

Going through small claims court and asking them to Look as a third-party at a video clip. That is one minute and 30 seconds long has taken almost 5 weeks to get a response back save your time. Pissed off is an understatement DVSA. Thanks for not looking .

2 February 2024
Unprompted review
Rated 5 out of 5 stars

I had my driving test today and passed n first time

I had my driving test today and passed first time with only 2 minor errors. Thou i was well prepared by my instructor, but I think the Examiner Sha of Bedford Exams Centre was superb. He gave me a welcoming, friendly enabling environment that sparkled confidence to drive drive like a boss. Sha is a fantastic Examiner. Keep it up

19 January 2024
Unprompted review
Rated 5 out of 5 stars

I had my driving test in Northampton

I had my driving test in Northampton. I was very fortunate to be examined by Michael, he was very professional, very polite and calm which helped me with my nerves. I passed first time. Thank you very much Michael. Wonderful experience.

9 January 2024
Unprompted review
Rated 1 out of 5 stars

I had my 3rd test with the same white…

I had my 3rd test with the same white person and he is very rude .. I guess his name Paul.. I can say that I made mistakes on my first 2 test but 3rd test I did everything good but he failed me and my serious fault is (appropriate speed). What a joke
He gave me 5minor fault for speed but didn’t mention for one time that why am I driving slow because I didn’t and he failed me without any reason.. I could have pass.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Mick from Sheffield Middlewood

I had my test with Mick, he was very polite and made me feel at ease, he made the experience very pleasant by making friendly chat here and there, this helped to reduce my nerves and eliminate any pre built up pressure, this made the rest of my driving test a relief, thanks Mick S.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Learn swift Leeds

I have recently passed my practical driving test in Leeds with Learn Swift driving school, Abdul. Honestly I can’t thank him enough for all his help and support. Fast and reliable responses when requesting sessions and a large amount of flexibility. He has a unique way of teaching with a structured plans to your lesson. He does not waste any of your time I felt like I would take a lot away each time I came home from my lessons. Thank you so much Learn swift!

17 December 2023
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace of a test

Absolute disgrace of a test, failing young people for tiny mistakes, 17yr old been told by numerous instructors they don’t understand why he has been failed twice when can clearly drive and drive well.
Asking 17yr olds to keep paying over and over is a disgrace , absolute cashcow for bullying older people on a power trip

29 November 2023
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with my…

I had a wonderful experience with my driving examiner, Margret, at the Rotherham test centre. From the moment I met her, she put me at ease with her humble, lovely, and welcoming demeanor. I was very nervous at the start of the test, but Margret's friendly manner helped calm my nerves.
Throughout the test, she remained incredibly nice while also staying focused on evaluation. Her reassuring feedback enabled me to relax and show my full driving abilities. By the end, my initial nerves had disappeared thanks to Margret's professional but kind guidance.
I am thrilled to say I passed my driving test in the end! While my own preparation played a key role, I have Margret to thank as well for creating such a calm, comfortable environment. Her patience and encouragement gave me the confidence I needed.Her humble and welcoming personality shines as she administers the test. I couldn't have felt more at ease even while under pressure to perform. Thank you, Margret!

28 November 2023
Unprompted review
Rated 1 out of 5 stars

The DVSA are outrageously Corrupt

The DVSA deliberately avoid accountability. They are corrupt and steal money from the public by preventing learners from booking tests. Calendars are greyed out for months until theory tests expire, forcing customers to pay again to repeat them. The DVSA recently released more new rules to further extort from and defraud the public, introducing a 10 ten day rule, which they DO NOT abide by, meaning that learners who fail their practical test are not allowed to rebook again for 10 working days, yet after this period, learners are still prevented from booking. Now, the public are forced to pay extra to gain access to test cancellations. This is another money making scam by the DVSA. The DVSA also has a policy of refusing to respond to customer complaints for over two working weeks, further bringing forward the expiry dates of theory tests. This is also obviously deliberate to avoid accountability to antagonise the public. Furthermore, in another outrageous demonstration of their corruption and contempt, the DVSA enforce their unaccountability by rigging their so-called complaints procedure, since every escalation process has the same standard response at each stage, i.e. the Public Liaison Office specifically states that it has no powers, rendering their function as useless. The so-called "Independent" Complaints Assessor Administration,
Department for Transport has proven to be bias in favour of the DVSA, as a letter I received from them clearly states. It is also part of the Department for Transport, so it is pretty obvious that it is going to defend it's own corruption. In this letter, they state that "Learners who cannot find a suitable test centre have the option of choosing an alternative test centre. It is NOT unreasonable to expect a learner to do a test route they are NOT familiar with since they will have to drive on alternative routes when they pass". This contemptuous response from the ICA is a blatent defence of corruption since they know that learners are destined to fail their driving test if completed in another town/city they do not know, thus forcing them to repeat it again. In this letter, The Independent Complaints Assessor rather arrogantly referred to himself in the first person consistently throughout, eg. I, me, my, such as "I think, I feel, my opinion", demonstrating clear delusions of grandeur and ego. At every level, the DVSA steals money from the public and refuses to cooperate with the public to avoid accountability. Every driving instructor I have spoken to are also convinced the DVSA are corrupt. This is NOT merely an opinion. It is a clearly demonstrated `Fact' that the DVSA are corrupt and if the evidence were presented before a court, a judge would have to prosecute them.

10 November 2023
Unprompted review
Rated 1 out of 5 stars

Scam test- money maker

They just failed you for stupid reasons and dont matter if you can drive or not, its a scam made for the ppl who pay 1500£ in driving lessons in that area memorising the street and don’t really care how ppl actually drive , its a complete scam

27 October 2023
Unprompted review
Rated 1 out of 5 stars

Unfit for purpose

On the ground level, the examiners of the DVSA are professionals and courteous. At the higher levels this organisation is a complete failure. If you cannot meet demand for lessons and everyone is attempting to book a lesson months in advance, you are not doing your job.

Failing a driving test sucks, failing and having no idea when you might be able to take it again is unacceptable.

It shouldn't still be a problem 3 years later.

27 October 2023
Unprompted review
Rated 1 out of 5 stars

What a joke of a service

Have tried for ages to book a driving test at my local driving test centre only to need to book at a test centre ages away, over eight months in advance because those were the only times available. Managed to book a closer test at a closer test centre only to have them cancel my test and move it to another date several months in the future, on a date I cannot attend.
Additionally, any time I go onto the website to try and book a test, I get locked out of the website. It's a miracle I managed to book one in the first place and now it looks like I'll be faced with endless cancellations. Horrible service and the people running it should be embarrassed and ashamed.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Cambridge test centre

Cambridge test centre
I had my driving license test yesterday and I my examiner was Mr Mal. He is such an amazing person and the way he conducted the test in highly professional .

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Borehamwood driving test

I had my driving test today. I was extremely nervous, but I was very fortunate to end up with examiner Lily. She was very professional, made me feel extremely comfortable, and calmed my nerves. I wholeheartedly appreciate her and her expertise in conducting my driving test. Thank you.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

#cambridge test centre

#cambridge test centre
Examiner MAL was very professional and conducted the test in a very efficient way. He understood nerves and gave useful advice at the end of the test.

13 September 2023
Unprompted review

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