Dusk Reviews 

AVOID AT ALL COSTS!!! They might look all professional and proper online however had issues from day 1 and now since reading other reviews everyone else have the same issues. Happy to take your money give you a delivery time and date but no show. You wait over an hour to speak to someone for her to say “sorry” while my sofa is still missing in transit after paying over £1000 and for delivery. Cowboy joke of a company. From experience do not use for your own sanity. Cancel your orders and go elsewhere please.

One star is one star too many! They seem to have lost my bed and mattress and are not responding to any of my emails so my money is sat is their bank which Im sure is illegal. Ive tried to cancel the order and they ignore me.Its now held at shipping which seems to be a recurring theme for Dusk:
Order S23616302
Exception
Held at Delivery Depot
DX Freight

The Dusk support is non-existent. You reach out to them, and the only way to get their attention is to put a bad review on here! On the other side, when I reached out to Cotswoldco for support, they replied straight away, and they were very busy too! So what is your excuse, 'Dusk'?

Customer care non existent if you have a problem.
Practically impossible to get a refund.
Think carefully about purchasing if you are worried about any issues.

I have ordered twice before from Dusk with no issues.
On 8 Jan I placed an order for bedding - £80
Still not received and no update
Can not speak to anybody and automated contact form states - we are pleased we have helped - they haven’t!

EDIT - Later the same day as I wrote this review, plus a comment on Facebook I received a phone call, e mail & my order was despatched - if I had been able to speak to somebody the issue could have been resolved.

To long to explain finally got my got to put it up now ,so that remains to be seen , will never order again from this company, still waiting for my voucher for their absolutely awful customer service, next time will stick to who I know are impeccable M&S , J & LEWIS, NEXT , The service is fab x

I have been purchasing from either the dusk online store or at woodgrove shopping centre. I have never been disappointed from the customer service in woodgrove shopping centre or the online store ..I have purchased the zen oil which is my favourite oil I usually buy multiple bottles as I live so far from the store. I have recently ordered a diffuser, from the online store, it is beautiful so I ordered another one . Extremely happy with deliver and my purchases.

Had my money for 2 months. First delivery, no show, 2nd delivery cancelled on day.. rang customer complaints held on for 47 minutes, no answer. I am £1300 down and no sofas after 7 weeks, not sure what my next step is other than paying a solicitor and suing them….

AVOID!!! These lying people have took full payment for a bed they was suppose to deliver 14th, 5 minutes before delivery they told us it’s not coming. This was too late notice as her had got rid of our bed. They keep promising to sort out the bed so I can go and collect it from the depo. Every day been lied to, given false tracking details. Paid over £400 for nothing.

Awful experience. Ordered a tablecloth and napkins for Xmas late October. Weeks later received an email saying the napkins were delayed until jan 2026! I cancelled these and am still waiting for the tablecloth. Chased today and no timeframes just a standard apology response. I have now cancelled the tablecloth.

Steer clear

I bought a sofa on dusk; they used arrowxl as delivery company; i paid for a choice of service; deliver to my room of choice; in this case my sitting room just a floor above; the agents came and didn’t even attempt to deliver to my room; took my order back; and after speaking with dusk if i cancel my order i won’t get my delivery fee back; if i attempt redelivery; i will have to pay another full fee of £80. They’re all so rubbish.

They sent me natural duvet sets rather than grey. When I complained and asked for replacements they advised that they were grey. They are nothing like grey.I sent photos and they just said that the colour can vary from photo but they are not grey. Terrible customer service

I would give Dusk 2 stars only due to how long it took to receive it. I ordered my sofa on the 29th June. When I had this in my basket the website did not give say that it was a pre-order item. The estimated delivery was between the 18th and 25th September. It finally arrived on the 23rd October.
The sofa itself is very stylish. It is firm to sit on. I have not slept on it yet but I would suggest getting a heavy mattress topper for it.

5 weeks and waiting, no idea where the product or delay is. Scammers! First 3 weeks no body contacted me to arrange delivery having paid for it. Then delay and cancellation. Seems to have no internal processes, been sleeping on the floor over a month later with no idea on when delivery is to be made. AVOID AT ALL COST! Complaint made three times, keep saying to make it formal at the end however no end in sight and a continue to suffer everday.

We ordered over £2000 worth of furniture in August, with the expected delivery date of 15th October as all large items get delivered together.

On Monday 20th October, I spoke to Dusk on the phone and had a confirmation email that my items were nearly ready for dispatch and I would get a delivery booking link in a few days time.

Fast forward 3 days, I then received another email to say an item in my order would not be ready until at least 31st Jan 2026 and therefore none of my other items would be delivered until then either!!!!

DO NOT BUY FROM THIS COMPANY! I’m about to start proceedings with my credit card company to get my money back! Absolutely ridiculous!!

Long un planned delivery
Damaged items when arrive
Had for just over a year and the bedframe has broken. Absolutely awful quality

I ordered a bed in June and money was taken from my account. In September I hadn’t heard a thing and contacted them by email. They offered to deliver promptly another bed which was in stock but the new delivery date has come and gone and guess what - no bed. I have had various emails back and forth but it seems to me they either can’t read or wish not to understand. I am getting nowhere with this company and I can see from other customers the satisfaction level is zero. Only order from this company if you have money to throw away. Avoid at all cost.

I ordered a sofa and was told it would be delivered unpacked and placed in the room I wanted and packaging taken away. They arrived left the boxes in my kitchen and left. I now have a massive sofa box in my kitchen that I can’t get upstairs to the living room and no help. Would not touch this company with a barge pole. You cannot speak to anyone only email. Avoid at all costs. They don’t even get me to sign a delivery or check if the contents are ok.

where do i begin....

if you are looking to order multiple products and wish to work with a totally inflexible company, with a nightmare of a delivery system, you have found your perfect match.

Do not use DUSK
I ordered a bed frame and mattress back on September – I was told delivery would be early October – fine as we had decorating to finish. Delivery day came – 7th of October 25, driver and his mate brought the bed but no mattress. I questioned the driver about the mattress who told me non delivery was a fault of DUSK and to contact them directly. I phoned straight away and was reassured that the non delivery would be sorted – I asked for a call or email later that day to update me …. This did not happen….. so every day this week I have called and been reassured that the non delivery was being sorted – each time I have asked for an update by close of business but again this has never happened. I’ve had lovely sugary emails saying how much they understand my frustration but never any updates. I have asked to speak to a manager to express my frustration but apparently there isn’t a manager there ?.....Then to make matters worse the courier company emailed to let me know that they have no outstanding delivery for me…. Again contacted DUSK who again promised to look into it and get back to me … they didn’t………so I called again and surprise the courier company have now found my mattress – so asked DUSK when delivery may take place – again they apparently have emailed courier to get them – not DUSK to keep me updated…………so still no mattress/no updates and will certainly no recommend or use DUSK again.
No doubt I wont get a reply either……………