Not impressed at all with Duo Bank.
Not impressed at all with Duo Bank.
Applied for the WM MC was approved, card sent, activated it, went shopping, then they blocked my card "due to security verification and was told 5-7 business days before they could even unblock. Asked me to fax in documents, which I have done. First off, who uses faxes in today's world? 2nd, 5-7 days??? This sounds absurd for the length of time.
Was indicated someone had called in with my account# on which I have no idea who this person is (they gave a name and phone # they called in from) but am not buying this.Sounds like they made up a name to give me. I have only used the card 1 time online, 1 at a WM store and then a grocery store.
Update, April 14th,
Due bank responded to the review (this review) inviting me to call in. I did (call in).
I got the same lady, this is now 4 times reaching that EXACT same person, who by the way has no place on this planet answering phones or dealing with clients. Dumb as a bag of hammers.
I asked her does anyone else work there? No response to that.
So a fax that was sent 3 days ago, was "just received today 3 days after" wow I guess Canada Post sent it to them after traveling around the world a few times. Now 3-4 days has passed and I am still being told 5-7 days.....No explanations, nothing.
Having dealt with several other credit cards and well over decades, this is the first time I have ever dealt with some of the DUMBEST people on this planet.
They do NOT take security seriously, they do NOT provide explanations properly, and they certainly do NOT respect their clients.
I will be advising Walmart Corporate Canada about this nightmare and heavily suggest others do the same. I am sure they will be happy to know Duo Bank is upsetting their clients to the point of no return to do business any further with them (Walmart). A loss of revenue is what a business strives for. (said no business ever)
The strike me as the Capital One and Costco, but Costco was smart enough to throw Cap1 to the curb, I hope Walmart does the same with Duo Bank.