Dunraven Systems Reviews 

I have sent a three emails to this company over a 10-day period enquiring about spare parts for an Apollo tank sensor. All have been ignored.

What's the point of publishing a contact email address on your website if you don't respond to emails?

Or is it that as a mere customer, I don't merit a response?

Update:

I had sent the three emails to the published sales address, with two of the sales managers included in the last one. No response at all.

However, I also included the support email address in the third one. They sent a prompt and helpful response.

So the score is:
Sales: 0
Techies:1

On that basis I'll up the stars to 3.

Just like to say how pleased I am with my new composit front door, there rep. David Collier was extremely helpful and knowledgeable when he came to my home, very impressed with the locking mechanism and the quality of the whole door, would certainly recommend Dunraven.

Outstanding customer support - they provided support above and beyond what anyone could hope for regarding my old Apollo oil tank level sensor. Really impressive.

Battery in transmitter needed changing two weeks after installation. Changed battery which lasted another two weeks. No assistance from customer support as seal broken to replace battery. Replacing the battery should not be protected by a seal as it does not affect the integrity of the device. Beware!

Very helpful support given by Rody of the Systems Support Team. I needed to obtain a very small part (replacement weather seal) for my Apollo Ultrasonic Monitor & the said support staff were invaluable.
I note other reviewers have referred to issues with the monitor but would point out any issues I had with readings when I got the monitor were the fault of my installer who failed to set the pins on the back of the receiver correctly. Anyone else with these issues should check their monitor/receiver have been set correctly.

My experience has been same as Thos Rogers.
When it works, it is fine, but most of the time it sends error messages, cannot read the level, and always after every power cut simply goes into error mode.
The level of support from Ireland is SO POOR it is as if they do not really know anything about the product they are selling.
I would avoid this product..yes I have replaced the battery, changed the position etc. Nothing really helps.

I bought and fitted a tank level sensor to an old steel oil tank. Because of the way the hole was drilled this was a bit of an unusual setup. The help and service from Susie at Dunraven was absolutely fantastic. She responded to all my emails rapidly and accurately giving me all of the information I needed to purchase the correct model and successfully install it.

I can’t believe the number of negative reviews here. I’ve owned an Apollo ultrasonic gauge since 2009 and it’s worked impeccably. Can’t believe I’ve only had to change the battery in the ‘rocket’ once so far.

I think the set up procedure is critical to accurate readings and, I’d urge users to check out YouTube for ‘how to’ videos.

I emailed Dunraven today, to ask if they could date the serial number on my monitor which I bought with my tank. I’d forgotten when I bought the tank and wondered if I should replace it. They replied within a few minutes. Excellent service.

Rubbish . Wish I’d read these reviews before I bought . Totally inaccurate readings - had 600 litres in my tank when I topped up with 600 litres . Reading after top up was 1018 . Waste of money

I had an intermittent problem with my Apollo Smart tank monitor and contacted the Dunraven Support team via the e-mail address on the website. I got a reply within 24 hours.
The tank monitor worked perfectly until the tank was filled, at which point the transmitter and monitor became unpaired. The firmware (software) update for the monitor fixed the problem and my Apollo Smart is now working perfectly again.
I'm grateful for the very prompt response to my contact.

Shocking customer service. Never reply to emails and product is faulty and under warranty. Avoid.

No customer support at all. Happy to take money. International call for support which is never answered by a human.
The company and its products should be avoided, absolute disgrace.

I have owned an Apollo smart tank quantity system for several years now, its always been a little inconsistent particularly loosing settings and having to be reset. the software for PC was never great but at least it allowed me to keep a record of usage, now it no longer works with Windows 10. and after a lot of chasing i am told by customer support that they will no longer support this feature. So next battery change its all going in the bin, and i will buy a proper system. if you buy one - don't expect it to work and don't expect any customer support.

Rubbish product. Bought one (through the firm that supplied and fitted me with a new tank. It does not work as described in the brocures and adverts. Persistant erratic 'readings' which are in no way true to what volume of oil I am actually using. Waste of money. Do not be tempted by Dunraven Systems fancy claims. Go elsewhere!

Wish I could give zero stars.
Purchased Apollo Ultrasonic Smart Oil Tank Level Monitor, what a flaky deceive. Sun comes out, Error, switch on boiler, top up tank Error, then when it does ready the volume of oil changes even when you are not using any, and not by a little bit, but by 10s of litres.
Advertised with "free software which does not exist yet.
Customer service, non-existent, no one answers phone, email chat.
What a waste of money.

AVOID this product and this company.
Do not waste your money

I ordered an oil level indicator and a month later I have received nothing. No reply to endless emails and a phone number that is not real. This company must be a scam and I have to now waste my time trying to get my money back. Do not ever go near this company they are probably not even real.