Dunelm Reviews 66,139

Having purchased same products recently we re ordered for family and part ourselves having purchased some items at other well known retailers Dunhelm outshone all on price and actually quality ! Towels we purchased a good while back retained look and soft feel & water absorption the ultimate . Quilts very good too

I ordered the ottoman storage boxes, both large and cube. Excellently priced and extremely sturdy.

A significant improvement on the old plastic storage boxes I was using. And the range of colours is great!

Great shop.Very pleasant to browse.
Reasonable prices.
Quality is good, better than shops nearby.
Imaginative designs and colours.
I would visit Dunelm frequently if it was nearer my home

Very easy to use website and product was just what I wanted.

A member of staff helped me find a Dorma set nothing was a problem

Terrible experience. There was a mess up over delivery and some of my blinds were returned to the warehouse. They were then found, then lost, then remade. This took several phone calls, emails and store visits over several weeks to resolve. Also one of the blinds was faulty. I could write an essay about the poor service but above is a very brief summary. I was told by the online assistant that I would be offered a goodwill payment but this hasn't materialised either.

As always first class from Dunelm. Always a pleasure to deal with the company.

The person we dealt with had no knowledge of curtains or blinds

They have pretty and useful stuff in good quality
Delivery is quick

Easy to order. Delivered quickly. Curtains were just like the pictures online. Good quality and well made for a reasonable price.

I ordered some eyelet zodiac natural curtains online and the curtains were unfortunately the incorrect width for the windows. The packaging had ripped when opening due to flimsy plastic packaging. I tried to return the curtains to the Catford store for an exchange for the correct size curtains and pay the additional £50 as the new curtains were £100.

I was told by 2 store members that due to the packaging being damaged I was unable to return them. As far as I was aware you have a statutory right to return an item within 28 days of purchase. The curtains are still brand new with the packaging.

Prior to this I have purchased a lot of items from Dunelm but after this experience that will be the last item I order from them.

I recently ordered curtain material from my local store and asked to order coloured lining fabric at the same time. The assistant selected the product and asked me to select a colour. I only had cash with me and was told I could not pay with cash and needed to purchase a gift card to pay. When the fabric arrived the lining material was not actually coloured lining material and was unsuitable. When I returned it to the store they informed me that they don’t actually do coloured lining so I could not reorder the product I wanted. Then when I requested a refund they would only give me a gift card although I had wanted to make my purchase in cash. I now have a gift card that I cannot use to buy the product I need and can’t go elsewhere as I no longer have the cash. I have called customer services three times and have twice been told that someone would call back. No return calls have been made. All I am told is that although it was not my choice to pay with a gift card, their policy dictates that a gift card is all they will give me for my refund. No gesture of good will was offered given the circumstances, which would have been reasonable. I now have curtain material with no lining fabric to finish them.

So ive been trying for over a week to get intouch with dunhelm, in-between recovery from suguery.I have tried&tried on live chat into my second week what a nightmare my second rug again looks used not acceptable,I also have a runner&ornament things to return,I cant get to the store so it would be a drop off at my corner shop which works better for me.This is where it gets so complicated my purchase is not on my on line account I have my order no but like I say nothing there,or it would be simple to just request a return code.Id really like sum feed back from dunhelm as im at a loss what to do im still waiting on live chat im 118th from trying on off since 12 today.plus im going on hoilday friday so cant even get it picked up then I only have till the 2nd May to return

Bought a furniture suite from Dunelm. Arrived with mismatching cushions. Arranged a return. Dunelm told us both settees would be picked up, told the pick up agent to pick up one settee. Agent picked up two settees but his paperwork is for one settee. One settee is lost in system. Dunelm tell us to work wit their pick up agent who tells us to work with Dunelm. Neither want to address isdue, we are £1000 down.Dunelm sold the furniture, gave poor instructions, Dunelm need to address the issues they create.

Great variety of curtains and bedding on display and some of the items not in stock in store were soon delivered on line. Thank you.

Made to measure curtains for bedroom delivery date postponed 3 times. First delivery date, I was informed of delay at 5:30 the evening before (day off work wasted). Next date (day off work again) no delivery, but did get informed 21:30 on the day they didn't turn up! Next date moved again. Fourth date they arrived only to find they had been made to the wrong dimensions. Cannot get in touch with customer service, the shop never pick up the phone, had to re visit the store more than once for them to make contact with customer services. Not impressed!

Previous small purchases have been fine. So we bought a piece of furniture. A chair. All seemed fine, great communication all week. A promised contact occurred the evening before delivery, giving us a delivery slot.

Sounds great, right? 8.30 on the morning of the delivery day, the courier says they haven't received it from Dunelm.

Dunelm don't know anything. They claim to have dispatched it earlier in the week.

Now, the website says out of stock, and we are hearing nothing from Dunelm. So we chase them up. They still know nothing.

They took the money happilly but are clearly incompetent when it comes to the rest of the process.

So, if the chair finally turns up or not, I doubt I'll ever shop with them again.

Oh, forgot to mention, the chat support on the day gave me a position in the queue of over 130.

Terrible, terrible service

Ana is highly dedicated to her work in sales, consistently showing professionalism, patience, and a genuine desire to help customers find the best solutions. Her approach not only resolves issues efficiently but also builds trust and long-term relationships with clients.

Great products, I can usually find what I need. Very good regular sale items. The main sales are impressive. The floor space sometimes feels crowded, especially during restocking. It is sometimes difficult to navigate around the aisles, especially when the store is busy. Staff are very helpful and car park is a good size.

Recently I purchased a king size duvet set - brilliant, and quick delivery too.