Duluth Trading Reviews 281

Ordered a shirt and as soon as i completed the transaction, I realized the shipping address was wrong. Called customer service within in seconds but was told they cant do anything about it. If it ever gets sent back to them they will refund me. They arent in control of their own business systems. I was told it was my fault for the mistake not theirs. Thats the last time i will try to do business with this company. Terrible!!

I have ordered from Duluth in the past and things were okay. On 12/2 I ordered 5 pair of underwear (all would easily fit in an envelope for fast mailing) and now it is 9 days later with no delivery. Track the order and now what was supposed to be to me 12/6 now shows 12/15 on their very bad tracking website. Why.
Just spent 10 minutes on hold to talk to someone and that also was a joke. Said nothing she could do since there was an update today pushing the delivery date to 12/15. I now have been told 12/6, 12/9, 12/11 and now 12/15.
Very frustrated with lack of communication, no concern from the staff and what appears to be a cheap and incompetent shipping system.
Just lost me as a customer, though I know they do not care.

I have been wearing Duluth clothing for roughly 8-9 years. After discovering their “Buck Naked” underwear, I was so impressed that I ordered enough pairs for every day of the week.
I have always had a good experience with customer service over the years.

Most recently, I have tried the “Men's DuluthFlex Fire Hose Ultimate Relaxed Fit Cargo Pants”. So far these pants have been amazing! These are especially convenient for me when stepping up onto and off of equipment trailers at work. Compared to other brands of blue jeans that I generally work in, these are definitely more comfortable and flexible.

Despite being labeled as “durable” their pants tear very easily. I don’t do construction or anything heavy, just work at a grocery store and these things tore all over. Customer service is extremely rude and passive aggressive. Contacted them multiple times and didn’t once have a good experience. I’d recommend other companies. Maybe if they were cheaper I would care less.

Worst customer support 3 different stories from 3 different reps and supervisor was worst. Won't spen another dime at this store

Customer service is great. Products are fantastic. I have only had one problem and it was resolved without issue. Long wait to talk to a customer service so I opted not to hold and receive a call when they got to my number in the line. Was called about an hour later and my issues were resolved. I cannot understand why this company has such a low rating on trust pilot.

I find it extremely annoying to constantly hear the Duluth Trading commercials during my HBO Max TV show. It plays every commercial break at least once; sometimes it plays every single ad during the 3-minute ad break. The cherry on top was that I came to leave a review about this commercial taking over my life and making me genuinely consider canceling my HBO Max membership, and I saw that the company's overall rating was below 2 stars (1.6)... This kind of advertising is ridiculous; figure out a new marketing strategy in addition to a better company as a whole.

It was six days from placing an online order to delivery at my door including customs inspection at the border. The parcel crossed North America from east coast to west coast and the UPS tracking was timely and concise.

The product description was no-nonsense, detailed and factual. The coat I received was accurate to the description and the photos.

This was the first time I purchased from Duluth Trading and the experience was more than satisfying.

My family and I visited Duluth Trading store in Omaha, NE as soon as we walked in we didn’t get a greet of welcome but stereotype my family because we were family of color. The lady at the door immediately assumed we didn’t have money or since we didn’t look white or of her liking assumed we couldn’t afford the clothes and advised us of the clearance rack in the back of the store. Our treatment was like the days of our heroic Rosa Parks. First of all, don’t assume nothing about someone’s race or origin lady you don’t know who I can be. This lady needs to be retrained and or disciplined about respecting diversity and all shades of the cultural spectrum, It amazes me how certain individuals in retail are hired when they have a racial disease and show it. The same lady when asked the question about a particular merch, the lady wasn’t knowledgeable but rude to my family she assumed we were ignorant in what we were asking her about in regards to the long tail shirts that was advertised on tv. The lady had no idea what we were describing on tv She told us she doesn’t pay attention to the marketing from Duluth. That’s kind of disturbing. The shirt in the store that showed long tail was same length as the front of the shirt. We were looking for the shirt that went past your rear end. Anyway, as my family and I were about to checkout ( mind you none of items were from the clearance rack and as a side note: I don’t mind clearance rack as I see them in the store as I’m shopping) and we were already close to the counter Another employee asked if she can take our clothes but we were heading to the counter. She jokingly said we provide concierge services. I assume she targeted my family as their were other customers who were of white origin who didn’t get asked the same question while we were heading to the cashier to check out. I said that is news to know at this store that they offer service like that. I was saying that in gullible way but disappointed in how my family and I were being treated.I surprisingly said to the employee if that’s the service you’re offering, can you take my pkgs to my car?My husband said to her that wouldn’t be necessary. I believe my family was racially profiled. This store needs to be looked into if they want to be a respected store for all cultures and diversity.

I was a construction worker I ordered plenty of gear from these people. I wanted a pair of gloves 2X they were tight and not warm at all. Not used to them selling garbage and I'm being charged for the return. I still have one of their smart labels for a free return. She said it would take 2 months if I use my free return label so I'm charged $8 for the return for a pair of gloves that don't fit. Very very disappointed customer. Probably won't purchase anything else

I bought TWO pairs of their "Souped Up Sweats". The pants are nice, but the belt is ABSOLUTELY USELESS. The belt seems to be for DECORATION ONLY, because UNLESS IT IS TIED OFF, IT WILL NOT HOLD.. 3 ounces of force and it loosens, so if there is ANYTHING in your pockets, your pants will CONSTANTLY fall down. On one pair, THE BELT WON'T EVEN REMAIN LATCHED! The design of the pants makes replacing the belt almost impossible... that is IF you can even find one that thin! Whoever approved the belt design should be FIRED!

Too add insult to injury, THEY FORCE YOU TO ACCEPT ADS TO LEAVE A REVEIW, and they offer NO WAY TO CONTACT THEM ELECTRONICALLY. THEIR CHAT NEVER WORKS, THERE IS NO FEEDBACK FORM!

They used AI to try to cheat me. I will delete all messages from them from now on.
I looked at one of their ads and got a price for something, went to another part of the website to look at a different item, then went back to the first one and found that the price for it was $10 more than it had been a few minutes earlier. They assumed I would not notice.

so i placed an order on sat 10/18 and almost immediately realized the wrong shipping address was listed, which is my bad. but as you can guess even though i called and texted within an hour they were unable to change the shipping address, to be fair the rep on the phone was apologetic but he could do nothing, and whomever on the text line flat out said she could do nothing to change it as it is stated that no changes can be made after an order is placed. great.

so yesterday mon 10/20 i checked my account at duluth and it said that ups was delivering the order w expected delivery on Thursday at the wrong address(my old apt). i had not yet received an email from duluth about this (it came later in the day).

i went online to ups and changed the delivery to a pick up at the ups store, which was a good thing as an upgraded notice let me know that the order was available for pick up today! there was a charge to do this but as of now they have not charged me. i picked up my order with no issues.

i am generally happy with the quality of the products i order, and it arrived really fast so that alleviated my frustration with that stupid rule they have. will i buy from them again? probably. what is my opinion about the company? not too good. should i make sure my current shipping address is listed? YES!

I am very upset. I have loved their clothing, but I just got scammed. I did not get the items I received. I did not even get items I ever ordered. You can’t get a hold of anyone and I am not pleased with the reviews I read about how no one could seem to return their stuff when these people obviously made a very gross negligent mistake.

WORST.COMPANY.EVER!!! If there is even the slightest chance you may need to send merchandise back for a refund under their 1-year warranty, DO NOT BUY FROM DULUTH TRADING CO. I have been waiting for my refund for THREE MONTHS!!! I call religiously every two weeks and am given the exact same response every time: "not sure what's going on with your account. I'll send this over to a supervisor and we'll get this handled for you right away." TOTAL BS! Be warned - this is not a company who is concerned about customer satisfaction or cares how much of their customer's time and money they waste.

In response to an ad on Facebook for a 72 hour sale, I assembled an order. After placing said order, I received a message that my payment wad declined, please try another method of payment. Several attempts were made using different cards were met with the same message. Same results the following day.
My question, is this some kind of a joke? Or are the folks running this site that incompetent.

I purchased an e-gift card from them for 25% off regular price! I used some of it but then misplaced it. I used their live chat service and Leslie Z worked so hard for me to help locate it! The best part is that she thanked ME for being patient! Their customer service is top-notch and their products and stores are always so great! I wish I could give Leslie and the rest of them 100 stars!

Requirement for working - must be stupid ?

Living in the UK, I had never heard of this company. Out of the blue I received an email into my private account confirming an order.

Tried logging onto the website but it would not accept me from here in the UK - so I ignored it after checking my bank etc.

Next I receive an email saying item despatched - again checked no debits, so I emailed them asking for an explanation as to why they were contacting me.

This scenario went on through 5 or 6 of their Customer Agents over the course of a week who all could not read, and sent stock advice to check my accounts.

Meantime I checked the tracking and the items had been collected by someone in America.

Losing patience I tried again - all I wanted to know was WHY my email account was being used, I was in the UK and had never heard of them.

Guess what the reply was..........

Stupidity from them is the only way to describe this, meantime I have kept checking my accounts just in case.

Pathetic Customer Service

I'm not exaggerating with the one star. My husband ordered a shirt and a belt. The sent him two entirely different items. They insist (after e-mails and phone calls) that their "Hassle Free" returns will cost $8.00. There is no return label. I'm pretty sure we could contest the entire transaction, as he recieved orders he did not, in fact, order, and he never received what he paid for... but who's got time for all of that? It's best to avoid companies who don't really treat their customers right.

You might not think much of it, but what’s in the profile pic is more than just a name. It’s who finally got things moving again.