The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, prompt delivery, reliable, knowledgeable and friendly.
What more could you ask for?!
Will be my go to drum guys from here on.
7 May 2026
Drum shack spotted a likely error in my…
Drum shack spotted a likely error in my order . So they rang and I confirmed I had ordered the wrong stuff . Go you lot . Love it when there are actual people running the show . Thanks people 👍🥁🎼
13 May 2026
Great products always available
Great products always available. Fast ordering and dispatch. Great communication. Wish they had a shop in Leeds!
11 May 2026
Drum shack great. Terrible DPD delivery
Great service. Fast delivery and customer service despite some failing from DPD who were the currier. Dpd said they had missed us but actually never came to deliver. We were in and our property has cameras. No first delivery attempt made. Rectified artificially by drum shack but would recommend they don’t use dpd.
11 May 2026
Great product delivered on time.
5 May 2026
Exactly as described online and fast…
Exactly as described online and fast delivery.
Phoned before ordering and team member I spoke to was friendly and gave great advice.
5 May 2026
I love DrumShack there great at getting…
I love DrumShack there great at getting me all my drum playin needs and getting them delivered safely and securely
28 April 2026
As expected
28 April 2026
Always a pleasure dealing with…
Always a pleasure dealing with Drumshack. Good price, quick delivey
29 April 2026
Great product 👍
29 April 2026
Great cymbal
Great cymbal - the result of careful discussion over the phone followed by emailing videos so I could make a decision. Brilliant service and the best place to buy Bosphorus
24 April 2026
Drumshack were very helpful
Drumshack were very helpful from start to finish with getting a drum kit for my son. He wanted a specific kit which wasn't in stock and they were great at chasing the supplier and keeping me updated with expected delivery. Very kind and helpful thanks
24 April 2026
Service was great
Service was great, placed my order, but unfortunately the cymbals were out of stock, but drumshack were in contact quickly to let me know, and gave me an estimated time for the supplier to have them again and kept me informed. cymbals arrived perfect, well packaged. 100%will use again
24 April 2026
Item not in stock..again!
Placed an order over the weekend and got the confirmation.
No despatch notification on Monday so got in contact earlier today.
The item I ordered was not in stock. No indication of this online and no communication that this was the case.
I've had to cancel my order and shop with a competitor.
This is the 2nd order I've placed that that the item hasn't been in stock.
I've seen other reviews that with online stock this seems to be a reoccurring thing.
Might be a good idea for Drumshack to look into this issue and get accurate stock levels for their online store. Preventing unhappy customers and bad reviews...
Disappointing.
28 April 2026
Unprompted review
Awesome service as always
15 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.