Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 48 hours
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Great used item at a great price
Great used item at a great price, super fast post, very happy 😃
12 January 2026
Great communication
Had a chat with the team at drum shack and they were able to advise me on what pedal best suited me and I'm totally stoked with their recommendation. Dispatch was as expected and I'll definitely be shopping with them again. Thanks guys really appreciate the service from Drumshack👍👍
5 January 2026
Ease of ordering and speed of delivery…
Ease of ordering and speed of delivery were excellent. My purchase arrived in plenty of time for my son’s birthday despite me leaving it until the last minute to place my order!
9 January 2026
Great service
8 January 2026
Friendly staff
The item that I ordered online was not in stock. Had good communication from staff regarding this, especially as I appreciate they are not office based. Very friendly.
Once in stock item arrived in a couple of days
8 January 2026
Great service and very quick delivery…
Great service and very quick delivery after ordering.
7 January 2026
Top customer service
Top customer service! One of the items I ordered was temporarily out of stock but I received a phone call advising me of the situation and offering an alternative. My order was delivered the following day
6 January 2026
Great service great price and delivery…
Great service great price and delivery was on time
30 December 2025
They say it’s in stock when it’s not quite a lot
Needed a drum kit within 5 days, saw there 1-3 day delivery. Said the kit was in stock.
Lo and behold they wasn’t going to have it until end of March, think they just wanted the £1.8k in their bank.
Second time this has happened to me through drum shack and another order for my partner.
Can’t order another as I have to wait 5 days for my deposit to come back to me, meaning I can no longer hit the deadline for the kit and miss out an amazing opportunity.
Will never buy from them again so be warned. Reading their reviews from multiple sites this happens all the time. Working in ecommerce myself I understand mistakes happen but this feels like being blatantly ripped off…
Edit: Since they have replied it still says this kit I ordered is in stock, despite it not being in stock till March. So by being ripped off, I mean you fully well knowing you don’t have this kit so you can try and sell a different kit and get the sale… regardless whether you get the money upfront. Also saying “a small deposit”… absolutely ridiculous, it’s a £2k drum kit and musicians aren’t know to be wealthy. 😂 honestly, instead of taking accountability they respond with that rubbish 😂 AVOID
8 January 2026
Unprompted review
Reply from Drumshack Limited
As with any business, things can go wrong; however, we always aim to resolve issues promptly and fairly.
We’re sorry for the inconvenience caused by this item being temporarily out of stock and regret any frustration this may have caused.
We do carry large stocks of gear however, some popular items can become oversold, particularly during the festive period.
When your order was placed, our distributor was temporarily closed over the Christmas break, which contributed to the delay in confirming availability.
We were surprised by the suggestion that this situation amounted to being “ripped off.” The order was placed using a finance agreement with a small deposit , but under the finance provider’s process, we do not receive any funds unless and until goods are released and dispatched. As no goods were supplied, no payment was made to us and no financial loss was incurred.
As a business trading for over 30 years, we strictly adhere to all retail and finance protocols, and any suggestion otherwise is not supported by the facts.
We currently maintain an average Trustpilot score of 4.8 from over 3,900 reviews rated “Excellent.”
Thank you for taking the time to leave your feedback.
Great experience.
No issues. Speedy delivery. Kit exactly as described. I will use them again. Companies are only truly tested for customer service when something goes wrong but there was nothing that made me wary of having to deal with them if things didn’t go to plan on a future order.
2 January 2026
The product was not in stock
The product was not in stock, but i was contacted immediately to be informed of that fact, not left wondering when it would arrive. The person i spoke with was helpful and informative, which is always helpful. Great customer service.
23 December 2025
Sell items that aren't in stock and don't let you know
Second time I have ordered from here. 1 st time was Oct 2024, ordered a cymbal that was shown as in stock, 1 week later still no shipping. Called and was told not in stock and needed to be ordered from supplier and would take 1 month. Canceled my order. Came back Dec 2025 to give them another chance, ordered a double bass pedal, shown as in stock. EXACTLY the same scenario, no shipping for 1 week, called 'em and was told item not in stock and would not be available for another month. What would have happened if I had never called?? Avoid.
31 December 2025
Unprompted review
Reply from Drumshack Limited
Hi Christopher,
We’re sorry to hear about your experiences.
Currently, our website doesn’t show live stock levels, and as stated, delivery times and dates are always subject to product availability.
We do our best to make sure all customers are contacted in a timely manner and I am very sorry if we we're able to do so on this occasion. Thank you for your feedback.
Great customer service from Ethan
31 December 2025
An excellent drum shop.
An excellent drum shop.
Vast amounts of high quality new and used drums, cymbals and percussion.
24 December 2025
The quality of the drum stool was ex excellent
The quality of the drum stool was excellent, very stable, comfortable and supportive. Stool was well priced and delivery also excellent. The only compromise was the weight when transporting to gigs.
29 December 2025
Attentive and helpful customer service
Attentive and helpful customer service. My issue was sorted quickly in the best way possible.
23 December 2025
Excellent experience
Warm welcome and friendly customer service, speed of response and delivery, excellent product range. Great experience
11 December 2025
Great service and delivery in time for…
Great service and delivery in time for Christmas. My teen son loved the drum kit. I really appreciated the call beforehand to check on the packaging. I’ll definitely be ordering again.
My son was very firm in his request that I post a raving review but I was going to anyway!
23 December 2025
Unprompted review
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