Dropbox Reviews 1,520

I am completely shocked by the low rating on this site. I have had Dropbox for years and have not a single complaint. It is easy to save and edit and remove files and it is very reliable to use. The price is high but worth it, imo

Wow! They steal your money and there's no way to get it back...unless you go through your bank. Absolutely no way to reach a human. They seem to have a monopoly on google too; very hard to even see reviews on this company.

Dropbox are the epitome of enshitification. A company that used to provide a great service but for years has been getting steadily more and more awful. God help you if you ever have a problem with them, the customer service is amongst the most useless I've ever encountered.

Wished I had read these before making the move for an annual purchase.

Not planning on using the software anymore as the question is so low, requested a refund for all the time I've not used and they are "unable to process this transaction".

Terrible customer support and customer service. I can see how the company is dying unfortunately just from this simple experience.;

Product dosent work properly. The offline files dont save and the suport is the worst thing ever. you go round in circles and they never fix the problem. this company is out of control I would think twice befor giving them your business.

They suck can’t log into my account it’s locked and I have to wait 1-2 days to even communicate with some one trough email.

It's like a venereal disease it won't go away
Tried canceling this service and it automatically keeps renewing. How do I get rid of it.

Hated my experience with the Dropbox. They deleted my account and say that it's impossible to recover. And I only receive one mail to warn me about account deletion. With the amount of promotional mail I get from them I didn't even open that mail.

I (still) have issues with dropbox link previews on Slack. I contacted Slack and Dropbox, I was going back and forth between them, because both told me the issue is on the other end. Since it shows "powered by Dropbox" on the links, I assume the problem is on Dropbox's end. Anyways, as I told them that I needed their help with this, they said that I should go to dropbox.support.com and look for answers myself since there is their chatbot (which is useless) and community that could help. What's the point of having a support system then if they're not going to help their consumers?

Worst interface ever. So use un friendly. Waste of money.

Disgusting tactics to prevent you from canceling the free trial. You habe to go through a jungle of buttons to cancle your plan. I hope this comoany gies bankrupt.

Been a member for 20 years. It used to be great, just one feature that did the job you bought it for, simply and intuitively. But the last 10 years has just become more bloatware and worse and worse every year. The new offline feature is a complete mess, it is slow, there are tons of annoying messages asking you to do things you have no interest in and interrupting your work, and the performance is now awful. I switched to pCloud, and am slowly moving my data away.. So sad, was a great product when it came out, and steadily got worse and worse. Typical problems with a lot of computer software companies - start great then feature creep turns them into bloatware. Avoid this product .

I’ve been a loyal Dropbox Free user for years, gradually earning bonus storage (5GB) through promotions and referrals. Without any warning or communication, Dropbox recently stripped away all bonus space, leaving me with only 2GB. This feels like a blatant bait-and-switch tactic to force free users into paid plans.

What’s outrageous:
- No prior notice: No email, no in-app alert—just a silent downgrade.
- Broken trust: Promo storage was marketed as "permanent" (e.g., for linking devices/referrals). Retroactively taking it back is unethical.
- Alternatives exist: Competitors like MEGA and pCloud offer 10–20GB free without these shady tactics.

Dropbox clearly prioritizes profits over loyal users. If you rely on free storage, avoid Dropbox—they’ll pull the rug out when it suits them.

Wow a heavy business user with 13 licences and the service gets worse each year. The phone app can’t download files offline without doing it 3 or 4 times then failing - it’s not difficult to download a file is it? It doesn’t work in MacOS anymore, corrupts files. If you need this for business use, please AVOID - expensive, waste of money, and stick with a reputable company. I used to believe in DP for many years but no longer fit for purpose.

Gimmick-filled with a barrage of hard-sell intrusive upgrade ads, all of which slow down an already pitifully slow service. There is a 'finalising' process after you have waited so very long for your file to upload, nothing can happen to files waiting to upload until that finishes - if it does not finalise, which is common, you have to start again.

They are hell-bent on getting you on an annual plan probably because most people will be cancelling within a few months.

Delete your data before you delete your account and hope. Cancel your subscription before you delete your account .. if you fail to do any of these you are in for an uphill costly battle against an expensive-to-call unhelpful customer support.

I signed up for the free 1 month trial, it auto charged me for 1 year as soon as the trial went out without any warning which got me a bit concerned. However, I got quick help from customer service and they have already issued a refund. If it wasn't for the fact that the downgrade page is a bit hidden and that they auto charge a year after a 30-day trial instead of another 30 days I would've been quite happy with the service, over all it was an average experience though.

As an extra note, I am an EU citizen and by law we have 14-day regret right, meaning companies have to offer to refund if you regret your purchase within 14 days, unless you for example bought a physical product and breached the package.

Shocking! The new 'verify you're a human' bs is absolutely outrageous. Have been trying to get into my DropBox account for the past 30 minutes. They have added a new verification game (5 games to be exact) and then at the end it throws me into a loop and makes me do it again. DropBox you are holding my documents hostage. Stop being so ridiculous with the verification elements. You have my name, my email, my phone number, my address, a unique password! What will it take to get access? My first born child? So frustrating! Do better!!!!

Customer service is impossible to reach. My company has been unable to access our files for 2 days due to an 2 factor authentication error on dropbox. When logging in we get a "Two-factor authentication text message couldn't be sent." However, there is no apparent way to get help from dropbox unless you are logged into your admin console! Even when you try to call it directs you to a website and hangs up on you. I filed an email ticket for the issue and it says to check for responses IN MY ACCOUT! THE SAME ACCOUNT I CAN'T ACCESS. Their online help tool is a bot that is incapable of connecting you to any live person. Needless to say trying to solve any issue with dropbox is an unbelievable challenge and they usually can't find an answer when you do actually get a response (this is in reference to other issues in the past that I tried to solve from my admin console). I have never dealt with such awful customer service for a product that I spend so much money on. I am changing services.

This is awful, a client has sent me files via dropbox that are greater than the basic, free, level. I've signed up to an account that gives me access to the right size, but I cannot get into it. I've found the chat service but it is populated by a computer, when I ask to talk to a human it sends me to Howly, saying they will be able to help but I have to sign up with a credit card that will charge me a £1 refundable fee, but when I get through the sign in to that the cost is over $38. It's all a rip off, and I cannot find anyone to talk to that will help. If I had any other way of accessing the data from my client I would use it.

ruined my pc and deleted half my files AFTER BEING UNINSTALLED. DO NOT TOUCH THIS WITH A 10 FOOT BARGE POLE