Dropbox Reviews 1,520

Do not even go on this website. As soon as you go on or download it from the App Store, it puts a subscription in your phone. I don’t have a login. I don’t have an app in my phone. Patreon made it look like I needed to use dropbox when I didn’t so I went on the website and now I have a subscription. The app is not in my phone. I did not put a login in their dropbox website. I looked and it’s capturing info in my phone and uploading it to dropbox when I don’t even have a login or the app in my phone.. Apple Store does this all the time if you download an app it will say nothing about a subscription or payment and as soon as it hit your phone, you’ve got a subscription. Today I was on the Apple Store billing information about another issue and saw dropbox there I didn’t even know it was there. I have a pending subscription coming, but I didn’t even know about it and then found out it was capturing the info.

WHY did we sign up with dropbox :(

Sooo pathetic. Really regret. Worst customer service. Most stupid policies

If you have 20,000+ files and 1 file has an issue, they will close ALL your dropbox :(

then take 1 week to reply

probleme de flexibilité pour dropbox sign

I like dropbox, but despite having 2FA enabled, I have to answer 10 security questions to log in to the website? Each verification takes between 2 and 6 clicks as well.
Screw this, I'm gonna use one of their many competitors instead.

EDIT: reduced to one star because I apparently got ONE of the questions wrong and now I have to answer ALL DAMN TEN questions again. Now I am actively going to seek another provider entirely, move all my files and delete my account. Eff you, dropbox.

I was a very early adopter with DB and helped, in my small way, to get DB off the ground by encouraging my friends to get an account. Only needing to store small documents the free space that I was 'awarded' for my efforts was enough. Over the years this changed. Suddenly people with these 'awarded' accounts were only allowed to have DB in three locations. I could deal with that but then two of the DB accounts just simply completely stopped updating and nothing I did could get them started again, I followed every single guide I could find, I spent hours on it. This has been done on purpose I am sure. I tried to get help but there is zero support at all for people like me. The reason I was trying to get everything going was because I was going to finally go for a subscription but now I have insight to the way they treat people, no chance. I recommend that unless you want to be badly treated that you do not have an account with DB.

Dropbox has to be one of the WORST EVER companies on the planet. I cancelled my subscription years ago, together with the auto payment and, still, every year they take my money. When I try to resolve it, they just send ‘a ticket’ and don’t deal with the issue. I then spend hours on the phone having to cancel the payment with my bank each year.

If you have any good sense, do not use Dropbox, or you will forever be paying them whether you use the app or not.

Terrible, despicable company.

I am extremely dissatisfied with Dropbox’s billing process. They charged one of my coworkers for a one-year subscription ahead. I reached out and explained to Dropbox that my coworker didn't need his own account; it must have been an error. The company has a big account already, and they offered to "downgrade his account to a basic one". They downgraded my coworker's account, but guess what, they kept ALL the money. I asked for a refund or a proration of a refund (since there are still 11 months and 20 days we paid for nothing in return!) NOTHING. They basically stole the money. And they marked the "case/ email thread" as resolved. This is a scamming way of doing business!

They auto renew me and then when I canceled are making me pay for the entire year. 1200.00!!! They won't allow you to upgrade without auto-renewal, that's how they screw you. Has anyone ever even gotten any issue resolved posting here? I'm pretty sure settlement is an admission of guilt too, if you Google it, you will see they have settled on some class actions over this. Anyone know of any national ones?

Worst experience ever. Was locked out of my account due to having a new phone and 2-factor authentication not working. Response from dropbox was to send a whole bunch of highly personal documents via email! Refused and still locked out. Don't use them at all costs!

this is just horrible. it's hard to imagine a worst app., service and experience. money for nothing!

Left them after they start the payment plans. Havent missed them yet.

A pioneer that changed the world – and keeps going!

Dropbox has set the standard for how we manage and share files digitally. Before Dropbox, only an estimated 5–15% of the world’s population actively used the internet for file transfers (typically via FTP, email, or physical media). Today, in 2025, it’s estimated—with the usual AI caveats, based on GitHub Copilot/Ai—that nearly half the world’s population now uses cloud storage and sharing. That’s an incredible leap and a testament to how much Dropbox has moved the world forward!

Despite massive competition from the largest tech giants, Dropbox has not only survived but continues to grow—which I find deeply impressive. Your ability to make technology accessible and user-friendly for everyone is unique, and your persistence and innovation deserve genuine respect.

Thank you for continuing to make a real difference.

Ps. Remember that bad reviews, without details or solutions, is less intelligent creatures why might not want to include en our own evaluation ;)

add unsubscribe button your emails

Dropbox offers a terrible interface, constant upsells, and I have no idea how they're still in business.

I only use DropBox for personal files. I have it set up to automatically sync photos as I take them (so long as I have data). Over the 12+ years I have been using DropBox I now have 2Tb of data easily accessible as if it were on my own device. My photos alone amount to 91,000 files totalling 407Gb. I love that it is easy to use and allows me access to all this data. I use DB on my laptop, phone, TVs and tablet. I also use it to share large numbers of photos with others. I find it so much easier to use than MS's One Drive.
I was suprised to see the negative reviews - perhaps it is not so good for users who use it for work purposes? But for personal use I love and recommend it.

A GREAT FANTASTIC SOFTWARE WE CANT TAKE IT WITH US WHEN WE DIE.

The Year is July 2025. Aging & death whether young or old, healthy or unhealthy and it worries me a lot and all of humanity and affects us all in every aspect of our lives.

I decided to pay and don’t know whether to keep the software for another year or not.

Whether we have tons of evil senseless heartless families, friends or whoever we are all alone by ourselves un-cared by anyone else with endless issues in our painful relationships or in any human relationships around the world.

Always remember! It takes two to tango. It takes two to create partners in crime (marriage or whatever) & anti-social behavior. All my great past & present experiences from humanity!

We are all alone whether loaded with wealth & power we can never take it with us in our graves.

All humanity born from their cradles and straight into their graves, crematorium or The Open Public Oven or The Home Oven as some billions of people have their own preferences and leaving it ALL if NOT to their families OR leave it ALL or NOT to charity. Makes ALL human beings think about it!

Sometimes we all ordinary poor humans’ suggest that the wealth of the dead & dying of the FILTHY RICH & famous and the past rich dead and ALL THE Kings’ Queens’ & Pharaohs’ who are or NOT clinging on to life should distribute their wealth to people like us who are in extreme poverty or especially the living humans’ who are always in distress around the world should give their immense wealth to people like us after their death.

All their wealth, money and their rich belongings are all locked up under lock & key in a vault deep down in their graves in our world!

Expensive software with many features with benefits and far better than others.
I gave a lot of thought about the yearly subscription before the payment.

In today’s online market there are virtually many cloud services with advertisements with In-App purchases and I have them on my devices.

Our world knows there are NO solutions to simple things in life but to laugh along with their human devils, demons & liars and laugh their asses or bums off with one another till death us do part.

I have a paid account, corporate. My Dropbox seems to have lost all functionality. On Monday, I cleaned out my entire DropBox and deleted everything. Then I uploaded one very large folder, and tried to share it. My Sharing is blocked. Went to customer service, many hours later "Colton" told me it was due to possibly suspicious files that I had deleted many hours before even trying to share. I told him that. 4 days later...no response from Colton. NO response from Customer Service who says "we'll escalate." Still can't share, because of perfectly normal files that DropBox thought were suspicious that I HAD DELETED BEFORE THE PROBLEM EVEN STARTED. When I try to file a new report, it gives me a drop-down of "possible files" that were all DELETED FOUR DAYS AGO. What the HELL is going on? I'm suffering a serious business interruption because you all can't get your crap together?

I have been using Dropbox for 10 years and never had a problem until the latest update.

It keeps downloading all my files and makes my pc unusable. All week it's be happening.

I can't even uninstall it and will have to buy a new pc.

There's no Live-Chat or anything.

And WHY WAS I ABLE to CHANGE MY PASSWORD WITHOUT 2-STEP VERIFICATION or SECURITY CODES? but it won't let me LOGIN???
21
I have the desk top app but NOW it says it is "unable to send 2-step verification code". Why?

Doesn't make sense.

Help me gain access please???

The service was OK but when I canceled and they continue to charge my credit card. Multiple emails and they continue to charge my credit card. I will never use them again.