Dropbox Reviews 1,520

They will charge you for any technical support they can, even if you are paying them for a plan. I had a simple question and they insisted I pay $53.00 to have it answered with $48.00 of that money being for a monthly subscription that renews automatically. Total rip-off. I consolidated on iCloud and will canceling all 3 of my Dropbox licensing. Another good company ruined by greed. There's probably private equity involved somehow

Slow. Bloated. Glitchy.
How is this service still alive? Use WeTransfer or Smash or instead if you're looking to share files without compression.

I’ve been a paying Dropbox customer for years, spending hundreds of dollars annually, and yet their customer service is absolutely useless. One of my computers suddenly stopped syncing, and despite multiple attempts to get help, they didn’t take my issue seriously. Instead of fixing the problem, they simply closed my case without resolving anything. Totally unacceptable for a company charging premium prices. Stay away unless you enjoy wasting time and money.

Changed computers and got duplicate files in my dropbox. Moved a master folder around and then nothing would import from my computer at all anymore. Spoke to 4 different people (all by text - no call option or computer mirroring) and none of them were any help at all. Suggested stupid things like copy and pasting my files into the drop box each time i make changes to my files - completely useless.

Dropbox only cares about getting money from you, period. You will spend 30 minutes playing CAPTCHA games, and verification relay. Just like every other tech company, Dropbox wants to piss off it's clients, oh, sorry, I mean, "it's non-paying clients".

terrible support
Looking for alternatives now after many years of this service.
I am done.

Absolute dogshit bloatware software its awful and they make it as hard as possible to cancel the plan. You have to click through 5 seperate screens on which they are trying to make you missclick on every one. I tried to cancel my subscription and thought I had done to only get charged today for a software i dont even have installed with no way to refund. If i could give it zero stars i would

Still a good service, but full of faults: try to empty your bin to acquire space again, with a Dropbox Business. It's like a game, but none wins...

does this tone sound threatening ? - you Decide

"Mike, you'll lose access to your files if you don't act soon."

Great Sales Pitch....

Bye bye, Dropbox. After several years of using their enterprise level business plans, and forking over thousands of dollars in subscription fees each year, Dropbox provided no support for an ongoing issue with sharing folders. Their support was impossible to reach, and once we finally got a hold of level 2 support (which is e-mail only), they were condescending (especially Andy). After one exchange, they simply stopped responding. If you run a legitimate business and rely on a company with integrity that stands behind its product, look elsewhere. This is but a shell of its former self. I wish them best of luck.

Its useless, my friend wanted me to upload footage to his company paid dropbox, not possible. Useless SCAM.

Dropbox takes advantage of their customers. I work for an agency and the company we were working for had a premium account, they invited me and I wasn't even able to copy a file link without upgrading. Everytime I navigated to a page I get an upgrade popup, some are undismissible. It such a bad experience as a free user.

Dropbox failed to disclose subscription limitations and has no way to fix the problem. It apparently could care less

apart from the recent - you must enable Apple File Provider - for new Silicone Apple devices - DB is excellent - been using it for 2 decades - no issues

DROPBOX should be shut down. If the only way they think they can keep your data safe is by making all customers complete 10 puzzles (which would fail disability fairness legislation) then they are not an appropriate organisation for corporates to use for cloud storage or services. I suggest governments send them a bill for the cost of time wasting going on here, it must run into millions....

Total rip off and very very hard to cancel once they have you hooked in

Absolute con artist of a company, if you license their software, they make you jump through hoops so you cant cancel it. It's so bad it could be fraudulent.

I cant access my dropbox account,I'd submitted a feedback via feedback submission but got no reply to date.Failure login w/ following attempts:SMS authentication never receive codes,Google sign in malfunction,email sign in authentication w/ link clicking doesnt work either.I've important&urgent docs stuck inside my account yet I can access my account,dropbox really sucks.
Finally,they responded & requested attachments of my ID card,selfie photo&proof of residency which they never ask since I first sign up my account. Why would they need all these confidential stuff since they are not even financial institution that manage public/customers' fund? What and where would they use these stuff for if they manage to get those stuff as these are very confidential data. Has dropbox become a scammer media & would use these privacy data for scamming purposes? Now I dont feel safe anymore keeping my files on this scammer cloud storage and really worry if there'll be a chance dropbox can access every dropbox account of those who use the service.

Dropbox is like a roach motel. Easy to get into, almost impossible to get out of. They purposely make it nearly impossible to cancel accounts, despite FTC regulations.