Dr. Martens Reviews 

I realised just after a year of buying my Docs that they had a hole in them, so emailed to see if anything could be done, despite it being just outside of the warranty period. I received a quick response from Chiara who was so helpful throughout the process and have received a replacement pair. Excellent customer service!

I made a return request (due to bigger size I ordered, the shoes were great on all aspects, quality and style) and customer service came back really quickly, reply and assistance on the matter were immediate. Chiara was very helpful and informed me thoroughly for the stage of the request and next steps I should take.

Excellent customer service. Thank you very much, Ana R.!

Love my new DM's, had to send a pair back due to being on the larger size. Eli D made the returns process quick and easy after some trouble with the royal mail website. Cheers!

Excellent Service from the team. I returned 3 pairs of shoes /boots , without enclosing the return note. They kindly did the detective work and matched up the parcel back to me and swiftly refunded me too. Finding the sizing a bit off atm. Have always been an 8 but recently sized up to an 9 and even a pair of size 10s where too small. Excellent Customer Service, thank you very much. Browsing the Dr website is a favourite pass time of mine .

Marcos,my customer service agent,was fantastic! Really fast, friendly and professional response to my concerns.He sorted everything out within 24 hours.A real human being (not AI) makes such a difference!
Well done Dr Martens!

I recently made my 1st online Dr Martens online purchase.It was a present costing a little more than I would normally spend. Just as the purchase was processing, I noticed a message saying 10% discount on 1st time purchase.
I immediately messaged the customer services and a very pleasant and helpful youn mann called Ben said he would look into it. Very quickly he did and I received my 10% almost by return and a very helpful Ben had sorted and delivered an excellent very efficiently. Thank you so much

I had to contact customer service regarding an order number I had lost. Chiara was very helpful in assisting, and got this to me in a timely manner. Thank you so much :)

I bought a backpack as a gift for my wife, she loved it. Unfortunately one of the stripes broke, but they replaced the bag with a new one. Customer service replied quickly and were very helpful. I’m very satisfied and happy with the company and their products and customer service!

I’ve been a loyal Dr. Martens wearer for decades and currently own seven different pairs.

The products—and especially the service—are fantastic.
Thank you, Ana R., EMEA Customer Care Advisor; you’ve been a tremendous help.

Thanks Dr Martens for their services and dealing with exchanges they definitely need to be recognized by standing by their product and making their customers happy. I Love my 1460 cherry boots very nostalgic since I had them back in high school thanks and I will be ordering again soon 😍

I had a pair of doc martens shoes in the 1990s when they were still made in the UK. I bought a second equivalent pair in late 2021 (i.e., a classic, black, 3-eyelet). These have been my daily shoes for over three years, and I'm very dissatisfied. They never broke in the way that my original doc martens did, and they squeak when I walk - to the point where I consider them unusable. I've owned various shoes over the years, and these are the only ones that make noise. I'm moving to Solovair - which makes their shoes in the original doc martens factory before the genius owners ships the jobs to Bangladesh (per the stamp on the tongue of the shoe).

I had such a great experience with Dr Martens’ customer service. As a long-term collector of Docs, I’ve owned quite a few pairs over the years and have never had any issues before, so this really stood out—and it’s safe to say they’ve absolutely kept my faith in the brand and the quality of their products.

I had a pair where the pattern started to peel, so I got in touch to see what could be done. From the start, the process was really smooth and straightforward.

Angele, who handled my query, was incredibly helpful and responsive. They sorted everything out quickly, arranged the return without any hassle, and helped me choose a replacement pair that I’m much happier with. The new item was shipped the very next day, which I really appreciated.

It’s so refreshing to deal with a company that stands by its products and has such efficient, friendly customer service. Thank you again to Angele for making the whole experience easy and stress-free!

I have been a loyal Dr Marten purchaser for 15 years. I love their shoes, always have, but the recent change to their shoes is crazy.
I remember wearing my DMs straight out of the shop, no issue, and have always been such a staunch advocate for being able to break in my DMs… until now.
I would like to make it clear that I was wearing my double wear DM socks but after staying in your shoes for one day (shoes I thought I’d broken in months ago) - they DESTROYED my feet. I’m stuck in bed until my blisters heal but DM, I’m at a loss for words. The skin is completely gone from the back of one of my heels. I can see the blister on the other foot, but honestly I’m writing this review at 3:24 on a Monday. I’ve never had a blister this bad before and I can’t sleep due to the pain.
DM what fresh hell is this?

Excellent service from Ben R. from Dr. Martens official site. Polite, responsive, and very helpful!

Fantastic service from Dr Martens, my bag developed a little fault on my strap, dr martens was very helpful, and very efficient, and very speedy. It took just 7 days from the day I reported a fault, to me returning back my bag, and a new one sent out in replacement. Customer service excellent. I love all my products from dr martens, first time encountered a fault, but it happens, Chiara my customer service assistant handled everything in a polite and helpful manner. Thank you

Had a problem with my 7 month old boots. The zip had came away from the boot. I contacted doc Martin and the issue was rectified. I felt with Ben who was great and very helpful. I was offered a replacement but I was a little worried that it would happen again. I asked if I could choose another pair but that’s not an option so I was issued with a refund plus a 10% discount code and I bought another pair. Thanks Ben for a stress free experience

Superb customer service! Even though they couldn’t resolve my issue this time, as I unfortunately purchased from another website, they were great with offering solutions. Marcos G, you’re a star! Thank you for all your help.

Bought the Dr. Martens 101 boots around October 15, 2025, mainly because I liked the look, that classic style you see everywhere. When they arrived, I was actually really happy with how they looked, clean, simple, easy to match with different outfits. Leather felt strong, really strong, like they should last a long time, which is what I expected

But yeah, wearing them is a different story. Breaking them in took way longer than I thought, and at first they were honestly uncomfortable, even painful sometimes. After a few weeks it got better, but still not something I’d wear for long days. They’re fine for short use, just not super comfortable overall.

Price is good, as for me, they're worth of it

Excellent customer service!