Dr. Martens Reviews 

The web page in Spain had some issues, but customer service (Jennifer) replied in a timely manner, were helpful, and let me recover a discount after I had to proceed without using it to finish a purchase.

We have always loved the quality and durability of Dr. Martens, and my whole family are loyal customers. The customer service has been just as impressive. Jeniffer was incredibly helpful, quick to respond and made the replacement process so easy.

Thank you, Jeniffer, for your excellent service and for looking after a loyal Dr. Martens family! ❤️

Awful online customer service experience, didn’t reply, thought DR Marten had a good reputation, my experience was terrible, only had my boots 6 mths and fell apart, not cheap either

I contacted Dr Marten and spoke to Eli, who was patient, knowledgeable and extremely helpful.

I would have no hesitation buying from them or contacting their customer service in the future.

A compassionate and prompt response from Jeniffer F. My issue was resolved seamlessly.

XC

5 stars to Customer Service, but the products quality is definitely downgrading by the day. You’re suggested to get the top notch product, made in UK, but the wear and tear issues appear before one year of light use? Sorry I don’t think so. Thankfully they’ve designed a great warranty but this is the second time I have to return my boots. O have boots from the 80s that are still intact! Perhaps there’s something wrong with the leather or the mechanics of the sole. Again, great CS! Thank you again for the help guys!

Love Dr Martens, Amazing customer service, should any thing go wrong, nothing is too much trouble & they deal with queries professionally & efficiently, a few other retailers could definitely learn from them.
Great brand, last a life time.

Awful online customer service run by the bots and AI, over month try coplain about sandals with tear apart soles after few time use. Send many pictures and no help at all.Very disappointed about it.

Eli was clear and very helpful. Thank you

Love Dr. Martens they have been the saviours for my joints since discovering I had arthritis. I can’t say how many pairs of boots, shoes, sandals and bags I have in case my husband sees this review !!🤣 I went to purchase another pair of sandals online but the discount code did not work so I phoned Customer Service and a lovely lady called Jeniffer assisted me so I was able to complete my purchase and add another pair to my collection 🩷🖤🩷

My order had some complications which and appeared to be stuck in one of the early stages in its preperation for delivery. After waiting sometime to see if anything would change, I used Dr. Martens form to make an inquirey as to what had happened to my order. That's when I got in touch with Ana R. who showed empathy for my situation and quickly made requests internally to get a new order in the works and on it's way to me as fast as she could. I was also given a discount code for future use for the trouble. Felt really nice to be taken seriously and have my issues addressed as Ana R. did at the time.

Discriminating against people with disabilities, I fell off a ladder, I’m probably classed as temporarily disabled as I struggle getting footwear on, whilst my back heals, which is taking a good while. I managed to loose my lace in zips during a house move, reached out to Dc Martens and they won’t replace them, I obviously expect to pay.
Putting side zips in my boots works out at over £100. How on earth do disabled people cope ?? Most of the styles you would struggle with to physically get on.
The alternative is to get a leather smith to make some for me.
So thanks Dc Martens you are not a disability friendly company.

Excellent experience with absolutely brilliant customer service. Ana R. was wonderful and so kind and helpful. I really appreciate it. Thanks!

Im pleased I read the reviews I will not be purchasing

I saw THE BOOTS-Freakin PURPLE LEATHER with a huge STAR on the sides! A star charm on the laces. Tiny stars ATTACHED all over! Who knows my daughter and created these boots for her?!!! I send her a link. She FLIPS just like I predicted. We get on the phone together while I order the boots and I follow the link. BAM! It takes less than 5 minutes to check out as a Guest (Thank you!) and our order was confirmed. Yay! We cheered together! I had been REALLY worried about getting them, because they will Fly! I thought we’d miss out. But we got them! Now she has to try to forget about them(Impossible) and I have to wait till Christmas to give them to her!!! I’m willing to pay these prices because they are fair! These boots will last her literally forever!! All Docs do! Thanks for a fast, easy experience! Your website is very easy to get around on and makes sense, which is rare lately!

I visited the Dr Martens store in Liverpool 1 on September 30th.I was served by a young man called Dan.He was polite, knowledgeable and helpful. He explained to me about the different soles of the boots.He was very patient as I tried on several pairs of boots. There was no hard sell. This young man is a credit to your store

We visited the Dr Marten store in Liverpool 1 on September 30th.
A young man called Dan served us.
He explained about the different ways the shoes and boots are made. He spent time with me as I tried on about 5 pairs of boots. Nothing was too much trouble for this young man.
He is polite very helpful and knowledgable.
He is a credit to your store.

I had been dealing with an issue with a pair of Dr. Martens for almost a year and had been waiting for a solution since January. After months of waiting and struggling to get the issue resolved, I finally spoke with Eli today, and he was absolutely amazing.

He was incredibly helpful, attentive and understanding. He really took the time to listen to me and finally helped me after all these months.

I’m honestly so grateful for his help and the way he handled everything. He made such a difference after such a frustrating experience. I would 100% recommend him.

Thank you so much, Eli!

Thank you to Dr. Martens for being such an honest, fair and trustworthy company. After wearing my shoes, they unfortunately developed some damage, and Dr. Martens allowed me to return them and receive an exchange, which I really appreciated. I especially want to thank Jennifer from customer service. The communication between us was consistent from beginning to end. She regularly checked in with me, followed up on days when I had missed her emails and made sure I was fully supported throughout the entire process. She also ensured the safe return, shipment and delivery of my replacement shoes. I am extremely pleased with the service I received, and experiences like this are exactly why I will continue to remain a loyal Dr. Martens customer. Their shoes and boots are fantastic quality and they have such a great range of products, but their customer service is just as impressive. Customer service was genuinely 10/10. They went above and beyond for me and made sure everything was handled properly. A huge thank you to the Dr. Martens team and especially Jennifer for her kindness, professionalism, patience and continued support. I am extremely pleased and very grateful for the service I received.

Excellent customer service from Eli D. Gave me all the information I needed to make my purchase choice. Extremely courteous and respectful.