Attempted to buy a truck here. Got pre-approved (what a joke). Made reservation to test drive truck. Evening before test drive the truck disappeared. Reached to corporate which told me to reach to loc... See more
Company replied
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See what reviewers are saying
Mr Valentino made sure I left with a vehicle n I really appreciate it him very nice guy even when I was overstimulated he made sure I locked back in ! Thank you I will b sending other people to visit... See more
I recently purchased my second vehicle from DriveTime, and once again, they've exceeded my expectations! A huge shoutout to James Thomas, who went above and beyond to find the perfect ride for me and... See more
Company replied
I worked with a sales woman that didn’t stop until I got into my 2018 Chevy Traverse… and Eric made it happen as well both of these guys deserve a round of applause… let’s just say I count wait to ri... See more
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Company details
About DriveTime Car Sales - North Houston
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
11655 North Freeway, 77060, Houston, Texas, United States
- 12818481555
Discover DriveTime
4.5
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Valentino was very helpful
Valentino was very helpful. Valentino displayed professionalism throughout the whole process. My experience with Drive Time is always exceptional.
17 July 2024
Worst Experience Ever
I went to start my process before the Hurricane Beryl and the car I want they were not able to find the keys. My appoint was for 5pm I made it for 430pm and did not get seen until after 630pm. I went back after the storm to finish the process and again there was several car which seems like the better options and they weren't able to locate the keys for them. It feels like they were in a rush to put you in a car they wanted to get rid of. Because of me having a family and my job requires travels I felt forced to just accept whatever was available. It was a terrible experience, I was not pleased at all. The car I had to settle for drives very hard was not what I expected.
10 July 2024
Reply from DriveTime Car Sales - North Houston
Thank you for providing us with your feedback regarding your experience with our North Houston location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist
It was a good experience and they made…
It was a good experience and they made it easy for you.
6 July 2024
Cheryl Sullivan was wonderful
Cheryl Sullivan was wonderful. She mentioned she has only been here for 4 months but you would never have guessed it. She was just great and so very helpful. I was with my son and he was buying his very first car and she was just as excited for him as we were. Definitely ask for Cheryl!
27 April 2024
Unprompted review
Great Experience
I had a no hassle experience. I went in talked to Christian and he walked me through everything perfectly. He was patient, kind and made me feel comfortable about my purchase.
22 April 2024
This was my 2 time purchasing a car…
This was my 2 time purchasing a car with Drivetime. My first time I told myself I never go back because I purchased my car from Southwest location . But this time Mr. James Thomas was professional, Patient and making sure I get the vehicle I wanted . If you go to I45 location ask for James Thomas
13 April 2024
The salesman was great
The salesman was great. I would definitely recommend him to friends. Process was quick, painless, easy.
2 April 2024
Joseph and Xzaviar were amazing and did…
Joseph and Xzaviar were amazing and did a wonderful job on helping me I got a great car and a great deal and I couldn’t have got it without their hard working and support
13 March 2024
Great customer service
7 December 2023
Above and beyond
The experience with John n. Was fantastic. As well as drive time corporate office. I will recommend drive time to family and friends. Thank you DRIVETIME for having the right vehicle for me.
21 September 2023
Great customers services and very…
Great customers services and very professional services and friendly employees
13 September 2023
Stay Away!!!!!!
Absolutely stay away from these people.They are quick to sell you a vehicle, but when assistance is needed they don’t help customer service sucks I literally bought a car and by the next couple days it all went downhill it ended in shop. 3 weeks in mechanic shop and no one seems to give me updates. Stay away from this shady dealership.
25 April 2023
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for leaving your review, Victoria. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
Our salesman Quentin was so amazing and…
Our salesman Quentin was so amazing and patient with us. My husband and I went to the Northwest Fwy in Houston looking for a specific car we found online but ended up not liking it once we got there. Quentin helped us find the perfect vehicle that made both of us happy. I’m so glad we gave Drive time a try.
29 April 2023
Unprompted review
The sale person was great through the…
The sale person was great through the whole process. I gave such a low rating is because I wanted my plates to be mail at my home, they never came. Call them was not there. They told me to go to my Annex location to get. Plus I have to pay to get them. I ask why should I pay for something that was included with my purchase. His answer was we are not responsible for the mail. Wow really. Personally I think they didn't send the information in. Now I have to pay again for plates.
26 April 2023
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Valentino made the whole process very…
Valentino made the whole process very smooth. He was assuring about the deal and I ended up with the car I really wanted. My kids are now making plans to make a visit as well. As long as he and DriveTime continue to treat the customer as a valued person. I’m happy to send all the business.
11 March 2023
The dealer was very helpful explained…
The dealer was very helpful explained everything helped me get into the best option vehicle for my budget. Valentino Mendez sorry if I miss spelled
24 October 2022
AJ at the north location and Chris at…
AJ at the north location and Chris at the southwest location was very professional and excellent salesman. They were thorough and very helpful. My experience was awesome and I LOVE LOVE LOVE MY JEEP.
7 July 2022
Everything went great
Everything went great. I loved Valentino personality and his professionalism, his help was magnificent and very helpful and successful in me getting a car. Very pleased!!!!!!
15 June 2022
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