Olivia who was the one who attended to me was amazing and so was Matthew. Great atmosphere, great people. And I love my new car!!! Thank you DriveTime
Company replied
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See what reviewers are saying
Renata Rushlau was very informative and straightforward. Most sales representatives are around the bush. She answered all my thousand questions that I had. She was very professional and outgoing. She... See more
We had a general good experience at the dealership, the car was delivered dirty tho. In the morning I opened the door and the factory alarm went off with no way to shut it off they didn’t give us the... See more
Company replied
Renata was absolutely AMAZING! She was very knowledgeable and extremely helpful. She got me in my car in under an hour! Would highly recommend her for anyone looking at Drive Time.
Company details
About DriveTime Car Sales - New Castle
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
2225 N Dupont Hwy, 19720, New Castle, DE, United States
- 13023047950
Discover DriveTime
4.3
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Renata was absolutely AMAZING
Renata was absolutely AMAZING! She was very knowledgeable and extremely helpful. She got me in my car in under an hour! Would highly recommend her for anyone looking at Drive Time.
16 March 2024
Unprompted review
Painless transaction with Drive Time
Painless transaction with Drive Time - they spent time with me reviewing the multiple vehicles I had saved. - - Allowed me to test drive those that interested me.
Provided great tradein value
Able to pay off a title loan, and still purchase what I had decided on
Highly recommend Drive Time
12 January 2024
Awesome
She was awesome. I was Comfortable. If she didn't know, she made sure to go get the answer and not just say anything. Thank you so much
25 September 2023
Renata
Renata, was amazing at Drivetime. 2nd time around and She was very helpful and took her time with us. I’m happy with my purchase today.
22 September 2023
It’s very unorganized
It’s very unorganized. Different information and no one wasn’t sure who did what. The file didn’t have any notes for the other person to see.
15 September 2023
Reply from DriveTime Car Sales - New Castle
Thank you for providing us with your feedback regarding your experience with our New Castle location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Renata was wonderful!
Renata made my experience purchasing my 2020 Kia Soul S such an amazing experience. She was pleasant, thorough, patient when I asked questions, and immediately rectified an issue I noticed after my test drive. My vehicle is clean, smells nice, drives well and the buying experience was less than two hours. I highly recommend Drive Time if you’re in need of a dependable vehicle! All of the staff were welcoming from the online experience, to the appointment scheduling and buying experience. I’m completely satisfied overall!
13 September 2023
Unprompted review
Drivetime is Selling cars with Bad Engines
Initially buying the car was seamless and easy. (2021)
Fast forward 2 years later (2023)....
The car is having major engine problems!
Drivetime sold the car to me not ever providing a Carfax and the prior owner that was leasing the car did not keep up regular maintenance on the vehicle, although I did. The warranty covered the car knowing this and now the warranty is refusing to cover a used or new engine. The engine has significant sludge in the engine that several mechanics have said I couldn't have caused in the short 2 years of having it. It is glaringly obvious this had built up in engine during the lifetime of the car. They are all scammers and work together. I wouldn't wish this on my worst enemy! This have negatively impacted my family in so many ways. Meanwhile, I'm stuck with the car note on an undriveable car that I've only had for 2 years.
4 August 2023
Unprompted review
Reply from DriveTime Car Sales - New Castle
We appreciate you reaching out. At the time of sale, we provide an Experian AutoCheck History Report as a courtesy for each customer to maintain transparency. This report provides the history of the vehicle’s use, such as any prior accident records, rental or government use, registration flags, or involvement in a theft. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
awesome service!!!!!!!
25 August 2023
Unprompted review
Everything was perfect and fast
21 August 2023
Unprompted review
Fun day
It was a great experience the lady was very nice I love the car I have and I’m ready to drive it thank you so much
18 August 2023
Unprompted review
Very good service I’m very satisfied…
Very good service I’m very satisfied will recommend anybody Renta Rushlau was very professional in helped me a lot thanks DriveTime
17 July 2023
Unprompted review
Don't Purchase from Drive TIme!!!!!
I purchased a car from Drive Time in March(2023). The car has been in the shop since then. The five days passed while the car was in the shop. Til this day, 6/26/2023 I still am not able to drive the car. I pay $600 per month plus auto insurance. The customer relations department do nothing. The silver rock warranty is so shady on what they cover. Drive Time sells shiny lemons and could careless about the aftermath. It's been 3 months of paying a car note for a car I haven't been able to drive...and Drive Time continues to say, "Let's see what we can fix on the car". I just purchased this car so why has the transmission, catalytic converter, etc required repair???? This dealership is horrible.
26 June 2023
Unprompted review
Reply from DriveTime Car Sales - New Castle
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Great Customer Service
Great Customer Service. I would recommend this location to anyone I know looking for a car. Overall great experience. Made it an easy process.
19 June 2023
My husband and I came in looking for a…
My husband and I came in looking for a newer vehicle, Renata was extremely helpful, professional, pleasant and we couldn't be happier with her customer service, would recommend 10/10 for her services!!!
27 May 2023
Unprompted review
I had a genuinely great experience
I had a genuinely great experience. Fast and efficient service. Greatly appreciated!
27 April 2023
Unprompted review
DriveTime was amazing!
DriveTime made it extremely easy to purchase my new vehicle, so easy I felt that maybe it was a scam. I worked with two different locations to find the car I loved. All employees were so knowledgeable, helpful, and kind. I would recommend DriveTime over and over. A big thanks to Dylan in Lehigh Valley and Chuck in New Castle!
8 June 2022
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