It was the Salesperson Matt that made my experience exceptional. He listened to everything that I had to say regarding my need for purchasing a Car. He cared about my experience at Drive Time. He care... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nick provided outstanding customer service. The process went extremely smooth. The car was in excellent condition and very clean. I came here to purchase a 2023 Hyundai Elantra SEL because two months... See more
I have to give a lot of gratitude to the Saint Louis Drivetime !!!! We drove 215 miles from Indianapolis Indiana to Saint Louis and very nice and fast process with Cam, Andru, and Alex the manager !!... See more
I pray that this car buying process ends the same way that it beginned: Blessed. They took the time to help me pick out the car I wanted and when I found out the car they made sure I got it! I'm very... See more
Company details
About DriveTime Car Sales
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
7457 E. Hampton Ave., 85209, Mesa, United States
- (888) 290-0148
- approvals@drivetime.com
- www.drivetime.com
Discover DriveTime
4.5
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone was super helpful
Everyone was super helpful, don’t remember managers name, but he was great. Joe our sales person, listened to what we were looking for and helped us find the right car. Our 3rd time purchasing from Drive Time, and second from this dealership. Didn’t disappoint.
17 July 2026
The process was fast and smooth
The process was fast and smooth. Emma was very helpful and nice.
17 July 2026
Unprompted review
Awesome A++ service!
Emma was very helpful. The process was quick and fast, and I was approved quickly with less than ideal credit. Would recommend to everyone who needs a new ride!
16 July 2026
Unprompted review
DriveTime helped me out again
DriveTime helped me out again! Keku and Thomas were vert patient and they made the impossible come true.
16 July 2026
Unprompted review
I had a great experience finding a car…
I had a great experience finding a car with DriveTime in Pensacola, Florida. Jeremiah H. was a fairly new salesman but I appreciated how thorough he was with explaining each car and their features. He walked me through everything there was to know about the vehicle and we performed the inspection together. Marquis C. was particularly helpful as well by making my mom and I feel welcomed and comfortable. I felt very knowledgeable in every step of the process. I would recommend DriveTime to anyone looking for a car without the best credit. I was turned down everywhere else I went to and they gave me the chance I needed.
15 July 2026
AURELIUS THOMAS WAS EXCELLENT SHE HELP…
AURELIUS THOMAS WAS EXCELLENT SHE HELP ME GET INTO WHAT I WANTED SHE WAS COMPASSIONATE AND CARING I TRULY RECOMMEND EVERYONE TO GO TO DRIVETIME ON NORTHWEST FWY
16 July 2026
Came in thinking I would not be able to…
Came in thinking I would not be able to get approved and drove off with a car. Thank you Andre
16 July 2026
Lashana was great to work with
16 July 2026
Unprompted review
Reply from DriveTime Car Sales
Thank you so much for your kind words, Chandra. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
I like how my approved amount down and…
I like how my approved amount down and monthly was true from the website. When I came in the day after verification of my income and personal info, I didn't get a surprise that my financial obligation was changed to be able to make a purchase. Adjusting to a different vehicle was seamless as well. Your salesperson deals with it all and it's not a back and forth with the financial team. Was nice that the protections, like GAP and Warranty (plus Lojack)were all included in the approval.
16 July 2026
Pleasant experience with Debbie.
I enjoyed the time at Drivetime. Debbie was a very good sales agent. I came there on Saturday and I wind up purchasing a vehicle on Tuesday.
16 July 2026
Reply from DriveTime Car Sales
Thank you so much for your kind words, Cassandra. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
I feel like I was rushed out and ac…
I feel like I was rushed out and ac doesn’t work in the vehicle
15 July 2026
Reply from DriveTime Car Sales
Thank you for providing us with your feedback regarding your experience with our Owings Mills location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Best experience ever
OZZY was very friendly and fun, he was very helpful ,and made my car buying experience great 👍 thank you
15 July 2026
Reply from DriveTime Car Sales
Thank you so much for your kind words, Lisa. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Setting up an appointment to test drive…
Setting up an appointment to test drive a car online was so easy. I was almost immediately contacted to confirm, and they had the car ready for me upon arrival. Tyler was so kind and helpful. He provided all the essential information regarding the car I wanted to purchase and talked me through the financing procedure. It made purchasing a car feel like a walk in a park. The whole office and those working were welcoming and helpful.
14 July 2026
Unprompted review
Get a second car and have the same…
Get a second car and have the same problem a lot of smoke coming from the exhaust pipe yes two cars in 2 weeks get a 3rd and have a battery terminal problem.
15 July 2026
Reply from DriveTime Car Sales
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Alberto Aquilar was awesome
Alberto Aquilar was awesome! He took great care of us! Great customer service!
He was patient with all the questions my husband and I asked. Thank you Alberto for our great car! We needed it immediately and the company did not waste time! The process was easy. I recommend DriveTime!
10 July 2026
Unprompted review
I would like to thank Vanessa for all…
I would like to thank Vanessa for all her help on getting my parents a nice car most of all love the way she explained every single detail and all paperwork and answers all our questions most of all her service
14 July 2026
Unprompted review
Wonderful she helped us alot
14 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.