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DriveTime Car Sales - Albuquerque Heights Reviews 59

TrustScore 4.5 out of 5

4.3

700 Wyoming Blvd Ne, 87123 Albuquerque, NM, US


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See what reviewers are saying

Rated 5 out of 5 stars

Ash was great and when it came down to working with me she was fast and did a job I will recommend my family to her even with perfect credit

Rated 5 out of 5 stars

This site has taken care of me for over 20 years. Way back when it was Ugly Duckling auto sales. They always worked w/me on price, trade-ins, insurance, and generally made the process as painless, ine... See more

Company replied

Rated 5 out of 5 stars

Austin did an amazing job getting me the car i want and made the process super easy and was super fast! i apprecaite his kindness and professionalism and will definitely come back again! i recommend d... See more

Company replied

Rated 5 out of 5 stars

I had a great experience purchasing a vehicle with Austin at Drivetime. He made it quick and easy and I got exactly what I wanted. I highly recommend this dealership if you need a vehicle hassle free.... See more

Company replied


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - Albuquerque Heights

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 700 Wyoming Blvd Ne, 87123, Albuquerque, NM, United States

  • 15053322580
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4.3

Excellent

TrustScore 4.5 out of 5

59 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

DO NOT BUY FROM DRIVETIME!

DO NOT BUY FROM DRIVETIME!! Total lemons hidden under a car wash! They DO NOT do an inspection on the vehicles before sale! My strut went out 4 days after sale and the mechanic said…any BLIND mechanic would have seen that issue! They will not refund my 10,000$ down payment so I’m stuck with a lemon!! SNAKES!!!!

19 March 2026
Unprompted review
DriveTime Car Sales - Albuquerque Heights logo

Reply from DriveTime Car Sales - Albuquerque Heights

Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 1 out of 5 stars

Unreliable, LEMON cars - do not buy from Drive time

Our household purchased 2 vehicles from them and both left us stranded, required costly maintenance and replacement parts to run. The vehicles were "lemons" and we will never purchase another car from them ever again. Customer service is NOT helpful and the warranty does nothing to help with parts that need replacing due to high mileage. 1 of the vehicles had NO OIL when we drove it off the lot after purchasing it and it had an active recall with Kia. Drive Time does NOT care if they sell you a broken car and that's the bottom line. They will not help you get it fixed, they have no empathy for the situation of purchasing a "lemon" from them and getting left stranded, all they want is a payment and that's it. I usually give the benefit of the doubt when I received bad service but in this case, NEVER AGAIN!!!

17 February 2026
Unprompted review
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Reply from DriveTime Car Sales - Albuquerque Heights

Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 2 out of 5 stars

Sad day

So, I've bought plenty of cars in my life always took all day! When I was there Friday it took me about 45 min. Don't get me wrong I was happy. Except, when I got home my bf noticed the front bumper hanging off on both sides. I called drivetime and the manager Carlos said bring the car back and get something else.i asked you guys can't just fix it? He said "nope". Do I will never buy a care from drivetime. They wouldn't even put me gas. 😞

30 January 2026
Unprompted review
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Reply from DriveTime Car Sales - Albuquerque Heights

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Rated 5 out of 5 stars

The customer service was great 👍

The customer service was great 👍! Cam R. did an awesome job helping us. He was very knowledgeable and kind!!

23 January 2026
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Reply from DriveTime Car Sales - Albuquerque Heights

Hello Bernadette Nelson, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Austin did an amazing job getting me…

Austin did an amazing job getting me the car i want and made the process super easy and was super fast! i apprecaite his kindness and professionalism and will definitely come back again! i recommend drivetime in the next heights

6 January 2026
Unprompted review
DriveTime Car Sales - Albuquerque Heights logo

Reply from DriveTime Car Sales - Albuquerque Heights

Hello Julian Lopez, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Ash was amazing!

Ash was amazing! She had so many clients and still managed everyone with a smile! Who process took maybe 3 hours. Such a great experience.

31 December 2025
Rated 5 out of 5 stars

Evan Morgan is very helpful

Evan Morgan is very helpful. He made my day, and my experience with Drivetime so wonderful. I would definitely share my experience with family and friends. Keep up the great job!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy car buying experience

Austin was great going over vehicle options until we found exactly what I was looking for. Very simple process. Thank you.

4 December 2025
Unprompted review
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Reply from DriveTime Car Sales - Albuquerque Heights

Thank you for leaving your review, Michael Stout. We love knowing you were satisfied with your experience with Austin at our Albuquerque Heights DriveTime.

We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 5 out of 5 stars

I was really pleased with my overall…

I was really pleased with my overall experience with DriveTime. My sales representative and sales manager was very professional and helpful with all my needs. Will highly recommend!.
Thank you!

26 November 2025
DriveTime Car Sales - Albuquerque Heights logo

Reply from DriveTime Car Sales - Albuquerque Heights

Hello Shaun Henson, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Evan is great

Evan is great! Go to him to get your next car!

11 November 2025
Unprompted review
DriveTime Car Sales - Albuquerque Heights logo

Reply from DriveTime Car Sales - Albuquerque Heights

Thank you for taking the time to leave a review, Christine! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Austin Martinez was very helpful buying…

Austin Martinez was very helpful buying a car. Very smooth and fast. Highly recommend working with Austin.

8 November 2025
Unprompted review
DriveTime Car Sales - Albuquerque Heights logo

Reply from DriveTime Car Sales - Albuquerque Heights

Thank you for taking the time to leave a review, Valerie! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Grace and Crystal was the best

Grace and Crystal was the best, very helpful they made the process seamless. YOURE AWESOME!!

1 November 2025
Unprompted review
DriveTime Car Sales - Albuquerque Heights logo

Reply from DriveTime Car Sales - Albuquerque Heights

We appreciate the 5-star rating you submitted, Tina. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Grace and Crystal were able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Austin helped me with the purchase of…

Austin helped me with the purchase of my car and was friendly and so kind. This is my third vehicle purchase with drive time and each time was pleasant and professional.

6 October 2025
Unprompted review
DriveTime Car Sales - Albuquerque Heights logo

Reply from DriveTime Car Sales - Albuquerque Heights

We appreciate the 5-star rating you submitted, Christine. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Austin was able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Evan was very helpful and friendly

Evan was very helpful and friendly. He answered every question I asked. He was efficient and very personable. He made my purchase experience a delightful experience.

13 September 2025
Unprompted review
DriveTime Car Sales - Albuquerque Heights logo

Reply from DriveTime Car Sales - Albuquerque Heights

I am thrilled to hear you had a great buying experience at our Albuquerque Heights DriveTime location! Have a wonderful day!

- DriveTime Customer Relations

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