Theo Reviews 

50
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT WASTE UR MONEY £50 for a black box £25 for a cradle (every week) We installed the device as told followed all instructions kept getting threatened about the insurance getting cancelled e... See more

Rated 1 out of 5 stars

Theo box provided by Acorn Insurance via ThingCo, the utterly useless company who provide false information. Son took out young persons insurance at the beginning of November and has been told 3 ti... See more

Rated 1 out of 5 stars

Useless product. Followed all the instructions and it still falls off the window! Whoever thought this was a good design and would stay stuck I have no idea!

Rated 1 out of 5 stars

Absolutely horrendous, every single day texts/emails telling my daughter to charge the device, but on the App it’s fully charged, falls off windscreen constantly, then further messages that suggests s... See more

Company details

  1. Electronics Company

Information provided by various external sources

Your Smart In-Car Companion The data Theo records helps you save money on car insurance, get rewarded for good driving, and if you have an accident, our expertise helps you get the best possible outcome.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(50)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Got my insurance policy cancelled right…

Got my insurance policy cancelled right in the middle because of this silly device. Giving me a 0/100 score due to overspeeding of 1or 2mph not even 5. I have drivers tailgating me, a driver attempted to spit in my face during an overtake, I’ve been blinded by full beams. Only to be the loser at the end. Shame on you.

11 August 2021
Unprompted review
Theo logo

Reply from Theo

Hi Elizabeth, as discussed on the phone yesterday, I was unable to find your details on DriveTheo, which is our consumer product. This page is for our consumer product.

We do ask sell theo devices to multiple insurance companies, but we have no control/access over what they do with the data generated from the device. If there is anything else I can do to help, let us know.

Thanks

Jonathon

Rated 3 out of 5 stars

Not a happy user

I won my Theo early last year but owing to Virus lock down not fitted until September. The fitter said he had never fitted one before and was not sure how it was set up so he fitted it how he believed best. There were no instructions for the fitter or user with the device. It worked for journeys up to December although some parts of the journey did not record. In December I lost the app on my phone always getting "Theo has stopped working". "Conversations" with Theo staff, always replied that my problem was with their technicians, I did not get satisfactory advice or result until this week. At last it is working again. As stated no user instructions with the device and I still do not know what the two knurled dials are for despite asking "The team". Using the card from the device in my computer the recording and picture are very good, and when working the app information is good, just a pity that the app failed to work for such a long time. Just pleased I did not buy it or I would have been asking for a refund.

17 March 2021
Unprompted review
Rated 2 out of 5 stars

9 months in. Still not good

Waited for the rave reviews. Installed it and have been using it for 9 months. It’s awful. Beeping, tweeting and making noise the whole time while driving.
It doesn’t take into any algorithm about driving on empty roads. It doesn’t matter how high you score. There are no rewards.
I’ve had 4 separate occasions that I’ve been told it though it was in a collision. It wasn’t.
Nice looking bit of kit. Practical wise. I drive a thousand miles a fortnight. I won’t be installing this in my new car. At least If your selling points are the odd free coffee as a reward throw in the odd free coffee. If you are looking to saving money. I’d bin this and use a black box provided by an insurance company. And buy any run of the mill HD dash cam.

19 August 2020
Unprompted review
Rated 5 out of 5 stars

Just driven my first few journeys with…

Just driven my first few journeys with my new theo fitted. The installer who turned up to fit it was very nice and did a great job, it's all very tidy, it looks just part of the car.
The app is easy to use so far, and viewing a video from my trip, it's much better quality then my old dashcam.
Hopefully I never need to test their collision support but I did feel reassured while driving knowing it's there.

15 November 2019
Unprompted review
Theo logo

Reply from Theo

Hi Selina

Thank you so much for your positive feedback and we are glad to hear you are enjoying having Theo in your car and hope you continue to do so.

Best wishes and thanks again

The Theo Team

Rated 5 out of 5 stars

Best device on the market

Received my Theo its a great device arrange a professional installation very easily. The device works perfectly and i am super impressed with the app as i am able to view all my journeys and download videos. There is a reward section within the app which i am very excited to start earning rewards for good driving. Overall i am extremely happy with the product.

13 November 2019
Unprompted review
Theo logo

Reply from Theo

Hi Dan,

Thank you so much for your review on our product we really appreciate you taking the time to write a review on Theo and are so glad you are enjoying having it in your car.

Rated 5 out of 5 stars

Really worth it

Really good idea and works really well. I’ve had a couple of little issues but they have sorted them out really quickly.
I would and have recommended it to friends and family to help protect them.

29 October 2019
Unprompted review
Theo logo

Reply from Theo

Hi Richard

Thank you so much for taking the time to write a review about our product we are so glad you are enjoying having Theo in your car.

Rated 5 out of 5 stars

I bought Theo because it's different…

Theo is Great! I bought Theo because it's different from ordinary dash cam. On top of ordinary recording function, it gives me 1/rewards (I have received free car wash, Car Club benefit) if I drive safely, 2/insurance discount again if I drive safely, 3/driving score and feedback which tells me visually(on the map) where I drove dangerously just after completion of my trip, 4/Forward collision warning, 5/in case of accident, its Alexa voice function or call agent helps me to notify claims to my insurer.
In short, Theo is SUPER driving assistant and its wide range of benefits justifies its cost for sure.
One thing I'm expecting is someday it has full-blown Alexa function so I don't have to buy Echo Auto. This gives me fun to drive!

27 September 2019
Unprompted review
Theo logo

Reply from Theo

Hi James
We wanted to thank you for writing such an informative and positive review of our product.
At Theo, we really appreciate customer feedback and are overjoyed that you are enjoying having Theo in your car.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look