Drive Timebillericay Reviews 36

Easy to deal with, car was as described. Would reccomend.

I bought a crew van and had it delivered up to Northwest in December 2025 for £18k. When it came I was made up with it but didn’t do much due diligence in to Drive Time Motors which has was my downfall. Charlie who I bought the van of was very polite and always responds to my phone calls and texts, but in the recent weeks prefers text messages (how do you run a business from text messages but it wasn’t like this at the start) in a nut shell the vehicle had a number of issues, major issues. First the ad blue light came on and wouldn’t go off. I had to go to an ad blue specialist to get it deleted, Drive time reimbursed me for this over 3/4 weeks (it was only £300???) About a week after delivery I noticed there was cold air blowing through the heater. Tried to sort it up my end (NW) but it ended up being an engine issue, I ended up sending the van back down to Essex to get repaired. Drive Time had decided to get it carried out by the warranty company, whilst i was without the van Drive Time had agreed to hire a courtasy car for me but the way it was structured I had to pay for it then claim the cash back of Drive Time which with the other fiasco over the £300 was going to be hard work. 12 weeks they’ve had the van, and owe me over £600. They had a garage complete the work 3 weeks ago but where waiting for the warranty payment (which according to the warranty company they had already recived) I had to bite the bullet and pay the garage £4k and get the train down to Essex to pick the van up. I am self employed and have lost thousands of pounds waiting for it. I am going to claim for a refund from my consumer rights and get trading standards involved and will go to a small claims court to get my cash back. Unfortunately Charlie/George and Pete don’t care, it’s all about the money. Charlie/Pete’s (if that’s there real names) favourite saying was if the payment isn’t here I’ll pay it myself 🙄 but the payment never came.

If you’re thinking of buying a car from Drive Time Motors I would think again, please visit the garage - well it’s more like waste land with a couple of timber structures, like dialect stables.

I’ve been down twice to see Charlie and both times there’s been no one there, the place is deserted.

If I’d off went down and taken a look there’s no way I’d of bought a vehicle from them, but hindsight is a wonderful thing.

I’ve put of putting a review on here in the hope that they would get the van sorted like decent human beings as I can understand that things can happen selling 2nd hand cars but there just dishonest, liars.

Charlie wouldn’t even give me the phone number of his boss, and all lines lead back to him so I wouldn’t be surprised if he’s working on his own???

It’s easy to sell a second hand vehicle, it’s if that vehicle has problems you find out how good the garage are and in this case there awful.

I

Bought a van from these guys.. my wife bought a discovery from them last year was really happy nice people. Nice and clean as described simple and easy. Cheers chaps

I bought a bmw 420d from drivetime,my car was on its last legs so without doing any homework went to showroom and put a deposit down.
I asked for the wheels to be refurbished and they agreed and also got £500 for my old banger result as it would of gone to auction and I would of got nothing.
Got home done some research on drivetime and found a load of bad reviews my jaw hit the floor..after a bit of negativity on my behalf nd a few missed phonecalls and deadlines I let the deal proceed and realised Charlie works on a different timescale than me but he's a good bloke and I got a great car for a great price.once home I gave the car a lot of checks and a good spin about realised aircon didn't work so rang Charlie and finally spoke after a couple of hours he said he'll pay for regass and did next day..not the smoothest of transactions all in all he just needs to be more quicker on the ball but again he held up on his promises and delivered all he said he would..
Thanx Charlie and drivetime..
Loving me new motor.

Very friendly staff, excellent service! Would 100% recommend.

Dont NOT trust this garage, please dont make the same mistake we made, they are the biggest crooks ive come across when buying a car. Please do your background checks on what the company was called before and why it changed, we are now in the process of taking them to court like many others. All they care about is getting your money, dont just take my word for it or make the same mistake we made, please do your background checks. Most of the 5 star reviews are fake.

I had a really positive experience buying my car from drive time . From the first enquiry to driving away, everything was handled professionally and transparently. There was no pressure at any stage, and they were happy to answer all my questions. The car was in excellent condition and exactly as advertised. It’s refreshing to deal with a company that genuinely values customer service. Highly recommend.

Great service, really pleased with my new car. Highly recommend!

I am shocked at how nice and smooth everything went with the questions to the picking up the car would highly recommend
And also the staff are very polite
Definitely will go back in the future or for the family car was cleaned inside and out so well

Charlie handled everything with real professionalism. No pressure at all — just straight help and clear info. He got my finance sorted quickly, walked me through the documents, and made the whole purchase feel effortless. The car I picked up is in amazing condition, looking almost brand new. Highly recommend Drive Time for a stress-free experience.

I recently bought a car from Drive Time Billericay and the whole experience was brilliant from start to finish. The team were friendly, honest, and genuinely helpful — no pressure, no pushy sales tactics, just straightforward advice that made choosing the right car really easy.

The vehicle was exactly as described, presented in great condition, and the buying process was smooth and stress-free. They kept me updated throughout, answered all my questions, and made sure I was completely happy before driving away.

I’m really pleased with my purchase and wouldn’t hesitate to recommend Drive Time Billericay to anyone looking for a reliable used car and great customer service.

I recently bough sl55 from drive time , This is my second car I have purchased from drive time both cars have been brilliant. , which I am over the moon with "one owner too!!' would highly recommend very friendly and easy to deal with.

Never bought a car online before especially a secondhand one… was very nervous to be fair. But was over three hours away and couldn’t make the drive to dealer.. Spoke on the phone seemed like a nice bunch so decided to go ahead. Absolutely fantastic! we made payment info and the cart arrived the next day as promised.. Very understanding staff… apologies for all the questions guys.. couldn’t be any more helpful and reassuring. Really pleased with everything. I promised you I would do a review and I have. many many thanks

karina x

I recently purchased a fantastic X5 from Drive Time, and I couldn't be happier! I travelled from Manchester to collect the car, but it was totally worth it. Charlie was absolutely fantastic, super helpful and made the whole process a breeze. He went above and beyond to ensure I left with the perfect car for me. The whole experience was seamless, and I drove away in my new X5 feeling like I'd made the best decision. Highly recommend Drive Time Billericay, and a big thank you to Charlie for making it such a smooth process!

Local to Billericay or not, I would always try and use this company.. buying a car can be quite tricky and knowing who to trust and somewhere being reliable is hard to find. But I’ve had a few cars from here and they have all been superb!

Single lady on my own always a bit daunting… and that’s not a chat up line lol.. Anyway guys couldn’t have been more helpful! Good money for my little part Exchange going to be sadly missed. But couldn’t be more happy with my new car. Delivered to my door As I was unable to collect due to the little ones!! Really helpful from the start. Car arrived nice and cleaned as promised. Great communication, very reassuring. Thumbs up from me 😊 would recommend

The customer service with the team was above and beyond. Very helpful from start to finish. Excellent value for money with finding me the best deal that suited me personally. Highly recommend.

Overall very impressive.. found my wife's car several weeks of searching and was very happy start to finish. Had a minor issue after purchase that was dealt with immediately with no problems. Lovely place and good staff who was very helpful start to finish.
Thank you chaps, and the young lad who give me tips on how to work my new sat nav for over 20 minutes lol

I recently bought a vehicle from drive time and was happy with the experience I had. They also gave me a good price on my park exchange

Thank you guys

Picked up our car this morning.. beautiful place. Very helpful staff. Comfortable clean Office. We got good money for our part exchange. Plenty of coffee and biscuits too! Thanks Charlie and the team