Wayne was a really nice staff member, was clear in the explanation and very welcoming. Overall nice check in experience but a bit too slow, we waited about 40min before being served
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Review summary
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What people talk about most
Reviews shaping this summary
First time user of Drivalia. Had my doubts but glad I used them. Friendly staff. Kash at the Heathrow branch reception was helpful when I collected the car. On return, Moss made the process easy and s... See more
Company replied
We hired our first cat ever from here. Hadn’t a clue what to expect. Receptionist ‘Heniel’ (I think this is right) was fantastic. Helped so much and made the experiences so easy and absolutely no st... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
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Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID
Lots of extra charges and we were given a car which was absolutely filthy and has spray paint all down the side. The brake pads also screech so the car clearly has maintenance issues. Would avoid this company in the future. I have taken multiple videos of the car before leaving the drivalia car park because from what I see of other reviews, they charge you for prior damage anyway.
I’ll receive an automated response to this saying to use the manage driving but our booking reference isn’t recognised and they never respond to emails,
3 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Absolutely terrible experience
Absolutely terrible experience. Was 2hrs late because of delays in the baggage pick up and when I turned up I was told that my car had been given away. I was then charged £288 (more than the entire price of the original rental) to collect another car. This was with Drivalia. I have never had this experience before with 10-15 other car rentals and I think they’re running an absolute scam. The manager was completely unhelpful and seemed to be enjoying the fact I was so put out. Avoid Drivalia at all costs, I’m completely disgusted by their actions.
Edit - thanks for your generic and completely unhelpful reply. I had already paid for the car so the idea you would charge someone else so you can be paid is completely false. My check in time was also recorded inaccurately 1.5 hours later than is true - recording me at 3.5 hrs late rather than 2hrs. I suspect you never had the car to begin with and used this as a convenient excuse to charge me rather than doing the gracious thing and providing me with an alternative car for free. I would urge everyone to avoid this company at all costs!
I invite you to do the decent thing and refund me!
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Fantastic and fast service
Fantastic and fast service. Friendly people!!! Sanj is the GOAT
3 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DAYLIGHT ROBBERY – DRIVALIA MANCHESTER & BIRMINGHAM
I rented a Renault Trafic from Drivalia Manchester Airport in June/July 2026. The vehicle itself performed well, although it was handed over dirty both inside and out.
The real problems started after I returned it to Birmingham Airport on 5 July 2026 using Drivalia's out-of-hours return procedure. I deposited the keys in the drop box and took photographs of the vehicle immediately before leaving.
A few days later, I discovered that £2,500 had been taken from my card. No email. No phone call. No explanation.
After repeatedly contacting Drivalia Birmingham, Manchester and Customer Services, I was told they were alleging damage (a scratch in the rear mudguard and on the panel on which the siding door slides) Photos provided were taken in a different location from where I had parked my vehicle. However, despite taking £2,500, Drivalia has still not provided: a repair invoice; estimate; damage valuation; or a breakdown justifying the amount charged so that I can claim from my insurance provider.
More than a month later, the case remains unresolved, despite Drivalia's own portal showing that my complaint has been escalated to a Regional Area Manager.
£2,500 was taken while the supporting evidence and invoices remain missing.
MY ADVICE DO NOT RENT FROM DRIVALIA UK AS YOU WILL BE SCAMMED.
5 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The worst customer experience I’ve seen…
The worst customer experience I’ve seen or experienced in my 40 years. Absolutely disgusting they should be investigated.
1 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Abdullah was great and efficient with…
Abdullah was great and efficient with the checkout.
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Horrific experience at Drivalia…Birmingham airport
Horrific experience at Drivalia Birmingham airport. Hostile and rude doesn’t cover it. Took forever to locate it and when we arrived the customer service guy was on lunch. We had three groups of people in front of us and it was horrendous. This lovely girl on holiday home from Australia had hired a car for a month. Someone had run into the back of her and she called to ask if she could change it. She was told she could and left her baby with her parents to drive the 45 minutes to the airport only to be told they didn’t have a car. After explaining that she had been promised one and needed to get back to her baby urgently as she was breastfeeding, the guy asked what didn’t she understand about no car being available, clicked his fingers and asked her if she expected him to make one out of cardboard! She was in tears. Next clients where treated equally as bad as were we. Do NOT use this company! Unbelievable bad service.
1 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Abdullah was kind and friendly and…
Abdullah was kind and friendly and conducted hand over professionally.
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Stuart was amazing!!
Stuart was amazing!!! He made our experience super smooth and easy!
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fraser has provided us the best service…
Fraser has provided us the best service while hiring with the company highly recommend
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Sanj as very helpful and efficient
Sanj as very helpful and efficient, would def recommend
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Car hire could not be easier
Car hire could not be easier. We used this company for the second time and we wouldn’t go anywhere else. They are great value for money, the team are friendly and efficient. Big shout out for Gareth too, we have dealt with him both times and he is just great.
30 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This is the best company around for car hire
We used this company for the first time and the easiness of the booking process and their customer service made the experience completely stress free. This will be who we use 100% moving forward. Thank you to Gareth especially. He was so polite and helpful.
14 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service from start to finish
Excellent service from start to finish. Wouldn’t use any other company
1 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Disappointed
We have booked this car for nearly 3 weeks. We did not get the car that we requested when we booked. We searched for extra luggage space and got an MG. On our manage our booking it says a Skoda so they really are good even with admin and keeping up to date. The car was filthy with an empty drink bottle under the seat and bird droppings on the outside. The drivers mat is threadbare. With the upgraded insurance that they sold us we think that it was a waste of time with all the dents and scratches all the car and alloy wheels. Emails go unanswered, phone calls to customer service go unanswered, we hire a car for at least 3 weeks every few months and we will never use Drivalia again. Avoid this company.
29 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
great service by Ben
Ben was amazing: informative, professional and funny!
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible customer service
Terrible customer service. Staff were exceptionally rude. Would actively not use this company again.
1 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Stuart is the most helpful and…
Stuart is the most helpful and knowledgeable at what he does best! Polite and courteous and very professional! Highly recommend!
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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