Wayne was a really nice staff member, was clear in the explanation and very welcoming. Overall nice check in experience but a bit too slow, we waited about 40min before being served
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time user of Drivalia. Had my doubts but glad I used them. Friendly staff. Kash at the Heathrow branch reception was helpful when I collected the car. On return, Moss made the process easy and s... See more
Company replied
We hired our first cat ever from here. Hadn’t a clue what to expect. Receptionist ‘Heniel’ (I think this is right) was fantastic. Helped so much and made the experiences so easy and absolutely no st... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
Company replied
Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Affordable prices - chaotic collection
I like the affordable prices. Collecting your car at Drivalia Heathrow is long and chaotic. It appears to be due to understaffing and very poor systems. Give yourself at least 1 hour.
2 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Did not have a car for me on arrival…
Did not have a car for me on arrival after a long flight from USA. Staff was very rude and not helpful. Will not recommend this car rental. Talking to others while waiting for UBER, they experienced the same. I had booked through Enjoy travel.
3 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Gill was great… Very polite and…
Gill was great… Very polite and everything went smoothly and well explained … so far…
4 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and easy booking
4 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I am one of multiple customers who were scammed by this company
I had the misfortune of being directed to do business with Drivalia after Zest my broker used them.
Drivalia seem to have an elaborate scam set up to defraud customers. We and the customers in front of us were party to the same scam. They told many lies and we had to pay again in order to be given a car. They are now claiming we agreed to ‘upgrade our insurance’ This is a lie. They told us Zest had cancelled our booking and would reinburse us.
Zest refuse to believe us.
The BVRLA are investigating both companies after our complaint.
So much stress & unpleasantness, do yourself a favour and choose another option.
I note from reading other 1* reviews that they use this scam often. I really hope the BRVLA will fine them or shut them down.
25 May 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
What subscription car?
I needed a subscription car for a few months. I saw Drivalia's bad reviews for rentals but also saw that they were for common rental issues. Given there was no feedback for subscription online, I thought I'd try.
I reserved the car via the Wagonex platform. After 2 days, despite having done the credit checks, I heard nothing from them. The car was supposed to be delivered 3 days from booking.
I cancelled. If they don't even want my money before I've signed the agreement, I dread to think what they'd be like when in a contract with them.
31 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Amazing service
Amazing service. Amazing company. Gone above and beyond, i will be a loyal customer.
Its quick and easy.
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Brilliant all round service
Brilliant service. I keep hiring cars from Drivalia because the customer service is the best of all the rental companies I’ve used before. There’s no fuss when you return the car, they’ll give you an upgrade if they have a car available, and the prices are always good. It’s also nice to see familiar faces every time I come in. Sully’s a good man at the Manchester City branch
4 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy to complete 👍
4 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia is a real ripoff!!!!!
If I had the option of neg stars I would.
We booked through Expidia. Our flight was delayed so we contacted Expidia via text to contact Drivalia to let them know we would be a bit late. We landed at 3:44 versed the expected time of 2:40. Expidia listed the grace period of 2 hours so we should have been fine. When we got to the desk, the staff said 1 hour. The forced us to take a more expensive car at an additional £42 per day!!!! They also would not take our insurance information and imposed and additional £10 per day for insurance. We can't even return the car early to stop this exorbitant rip off. The price of the car went from $232.60 to $676.50. That is a % increase of 190.84%. How can any company charge such an increase to a customer because their flight was delayed by roughly 1 hour!!!!
They are a completely an unethical and unprofessional business. Save yourself a lot of hassle and go with a more reparable company, even if the other company car is more expensive!
29 July 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
I was told my USA credit card would not…
I was told my USA credit card would not provide coverage even though it clearly stated in my user agreement it did. They told me my irinal car booked wasn’t available but had an expensive suv available but I couldn’t leave without paying for additional insurance to the tune of $993! We ended up being charged $46 PER DAY for a car we didn’t need or want! This additional cost caused our family significant emotional and financial stress. DO NOT USE THIS COMPANY THST FLAT OUT LIE TO YOU AND MAKE YOU GET THE INSURANCE….by telling you you can’t leave with the car without buying it!!!! They lie, steal and have zero integrity!
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Check in was fine
Check in was fine, friendly service. Car had tyre inflation warning light on as soon as we drove off. Passenger seat was filthy, needed a good valet. Car had more than it's fair share of dents and scrapes. Return report said it was left back in average condition, that was exactly the condition I received it. I had the car for 12 hours.
3 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Overall very good
Overall very good. A bit of a wait at the airport for collection to the off site depot, but it was a very busy time.
The rest of the process was excellent.
The car itself was great - better than we thought it was going to be.
The drop off and check at the end was easy and efficient.
A great company to use for the area. Thank you
1 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid this company
Terrible experience, avoid this company. My flight was delayed so I called Drivalia at Birmingham airport as soon as I knew. They said they only hold the car for an hour and that if the car I was allocated had been rehired they may have to charge me for an upgrade also said this was as I had booked with a booking agency. You would think that they would hold the car for longer especially as I had paid in full when I booked and the fact that it’s an airport pick up (flights can be delayed daily) I got there 2.5 hours late and the car I had originally booked was still there but they charged me twice the amount I payed in the first place after I had payed they offered me the choice of three different cars. I had to pay and had no choice I complained afterwards but they kept saying I was paying for an upgrade which I was not as the original car was still there. At 10pm (their closing time they said your car is out there we are going and left me in pitch dark on an industrial estate with the car no explanation of the controls etc luckily I am used to driving different cars so wasn’t a problem but to someone else it could have been, too dark to video the car for dents etc I asked th about this and they said do it tomorrow just don’t drive it much tonight - absolutely disgusting Ihave never dealt with anything as bad , the only good thing was the shuttle bus driver who took me back to the airport after drop off was courteous and pleasant
EDIT - AS YOU CAN SEE I HAVE A GENERIC REPLY, have already been through the complaint procedure, and they did not read that properly either just repeated themselves then closed the complaint, even though I got back to them in the allotted time . SHOCKINGLY DREADFUL
1 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Late collection means original booking cancelled
This company have a policy whereby if you don’t collect your vehicle within a certain time period from your booking they will cancel the booking and then charge you whatever the current rate is which is what happened to me even though I told them I was stuck on the tarmac and could not make a call to let them know I was running late and they were plenty of cars in the car park available they said that they cancelled my booking from 2 1/2 months ago at a much lower rate and I effectively paid 3 1/2 times what the original cost was. They’ve set it up this way as they know delays are common place on cheap airlines. My recommendation is that you steer clear of this company if you don’t want to be shafted - my experience,my opinion.
15 July 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Our Drivalia Service Contact (Sharron) - 'Top Girl'!
Our Drivalia Service Contact (Sharron), was a pleasure to deal with, she worked very hard to make sure we were well looked after. To save us time and additional expense, Sharon arranged to have our hire car collected at the end of our hire, at no cost to ourselves. Thank you Sharron, we'll be back next time we're in town, needing a car!
2 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Needed to add flight arrival…
Needed to add flight arrival information to my existing booking with Drivalia. Chatted with Janos who immediately was able to resolve the issue. Many thanks!
3 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Khadra was absolutely amazing service
Khadra was absolutely amazing service ! We got our Car in lightning speed thanks to her efficiency at heathrow Drivalia. Always nice to meet the friendly team
3 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Exceptional customer service by rehan 👍
3 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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